Business Systems Operations Manager
Current Championing, owning, and integrating the Internal Tooling architecture with afocus in empowering automation processes across the organisation. defining enterprise application integration requirements. Assessment and development of star integration across sales platform to file storage to project management system to instant messaging platform. Analysing and evaluating process improvements within marketing, sales, projectmanagement, development, and delivery. Directing a multi-faceted team with agile and lean leadership, including productmanagers, engineers, UX designers and QA. Nurturing relations with key stakeholders to understand goals and aligning theseto business objectives for simultaneous success. Defining project scope, capabilities, and limitations, implementing robustinfrastructural change plans to enable success. Analysing and forecasting potential impact of transformational projects, throughtracking and reporting impact across productivity, cost, revenue, quality,customer, and employee satisfaction. Managing teams through results-based and outcomes-focused ethos, by reviewingprogress, celebrating successes, and instilling productivity in order to achieve acollaborative and cohesive team. Leading the agile transformation as the ScrumMaster and Agile Coach,incorporating a hands on/hands off strategy to empower team members,including integrating a Lean Process Improvement roadmap across projects.
