Michael Hikel Email & Phone Number

Blanco, Tx, Us

United States

Texas, United States

Blanco, Tx

9816 Ranch Road 1623, Blanco Tx 78606

Frisco, Tx Usa

Dallas, Tx

Yes, add #6 to the number of s/w companies. I said Siebel/Oracle would be my last. But this was an opportunity I couldn't refuse. NetSuite is SaaS, has been doing cloud before cloud was a buzzword. We are now owned by Oracle, but our own GBU. In my tenure, I have been a Principal Instructor for both functional & technical courses (the only one to do both), Curriculum Developer support, Partner education program developer & deliverer, department manager of 9, and international road warrior. It is the second time I have steered my subordinates through the growth & development of having been purchased by Oracle, and successfully managed the transition without attrition.

Siebel Consultant: DeveloperConfiguratorApplications AdminServer AdminEIM IntegratorBusiness AnalystTechnical InstructorEnd User InstructorMentorCertified Siebel 7.7 Consultant, Business Analyst, InstructorInformatica InstructorWill travel the world

• Practice Manager: Coordinate transition of 20 instructors from Siebel to Oracle due to buy-out: new administrative, procedural, and delivery demands; educate Oracle University management to Siebel line of business, customer culture, and training needs. Create delivery schedules for public courses, assign Instructors, coordinate on-site private course deliveries and setup. Create enough training events to achieve quarterly revenue targets for Oracle University West ( PST, MST, CST). Design growth plans for Instructor staff for greater course coverage, and learn s/ upgrades. Work with Education Sales team to train them in Siebel courseware, how to sell Siebel educational products, and create customized on-site offerings.

Instructor Manager: Create delivery schedules for public courses, assign Instructors, coordinate on-site private course deliveries and setup. Create enough training events to achieve quarterly revenue targets for Siebel University West ( PST, MST, CST). Design growth plans for Instructor staff for greater course coverage, and learn s/ upgrades.

Sr. Princ. Instr/NA Competency Leader: Responsible for: S/W course delivery creation & update, support primarily NA but also world wide Instructors by managing and co-authoring multiple programs for the running & training of Tech Ed staff in present and subsequent product versions. Interfaced with peripheral departments for support: Curriculum Development, Release Management, Partner Program, Certification, and Internal Education. Assisted in interviewing candidates for hire, quarterly Instructor reviews and development.Experieced as: Siebel Tools Developer & Configurator, Administrator, EIM Integrator, Workflow & Assignment Manager Developer, EIM Intregrator; Siebel Technical Instructor; Siebel End User/User Adoption Instructor, and Mentor

Training Manager:Managed and co-authored team upgrade of curricula for new product release.Established internal training paths and delivery to technical services staffEnhanced non-North America Partner certification program.Education Operations: scheduled all: public product training classes in NA; Instructors for delivery, on/off site classroom procurement and setup, course material publication & delivery.

• Certification Manager: Managed Certification team, Dept. P&L, development of version upgrades to multiple product tests, coordinated test delivery with international testing vendors VUE & Sylvan. Subject matter expert for PowerBuilder (PB) exams. Organized test delivery with vendors at US & EU conferences.• EU Internal Training: Established and maintained European branch of internal training for technical Service staff for all EMEA. Located and furnished classroom at Corp. HQ in NL, arranged for remote office classrooms & course delivery in CZ, DE, FR, IT, SA, UK. Requirements gathering for determination of EMEA quarterly training schedules based on need/vol. Managed Operations staff to coordinate all EMEA scheduling, Instructors, hotel accommodations, course material delivery, classroom software setup with US office.

• Master Instructor: for customer/internal course delivery of PB products, certification of internal/partner instructors, subject matter expert for PB portion of 2 week new hire training program and 10-week graduate new hire program. • Consultant/Mentor: for customers using PB. Co-author of one-day product feature seminars, code examples included with product release and standard course materials. Delivered Train the Trainer programs and certified Partner/Internal Instructor candidates for PB curriculum. Member of CPD Advisory Board for PowerBuilder Certification exams.

• Senior Instructor & Consultant: Senior Instructor for customer delivery of PowerBuilder Certified training, ran internal training for company consultants. Consultant/Mentor for customer PowerBuilder projects.• Systems Analyst Consultant & Project Leader: for Mainframe COBOL CICS & Batch systems in the Insurance, Utility, and Aerospace manufacturing verticals.

Senior Consultant/Site Manager: Senior Consultant for Mainframe COBOL CICS & Batch systems in the Insurance and Aerospace manufacturing verticals.Site Manager of company consultants at customer sites.Received several customer awards for successful implementation of mission critical applications.