Level I Technician May 2024 – Current• Assist company employees in job functions. • Learn processes and procedures for job functions. • Train and certify in required fundamentals. • Clean up workspaces and work sites. • Assist in inventory tracking and logistics

Account Manager Responsible for meeting with builders and new homeowners to estimate, plan, execute, invoice and finalize new home and commercial construction structured cabling installation projects according to published deadlines and within budget.Job Responsibilities• Interface with the homebuilder sales team to provide pre-sale technical support for developing communities.• Work to prepare estimates with a detailed review of plans, specifications and gather or develop data such as scope of work, floor plans, etc to produce customer proposals.• Cultivate and maintain customer relationships with many homebuilders, sales teams and prior customers to secure and expand business opportunities and generate refferals.• Monitor installation activities to ensure project is delivered on schedule and within customer received bid. Ensure proper quality assurance practices are achieved

Currently supports 17,000+ systems worldwide and that have multiple hardware, software and configuration baselines.The different platforms require information assurance compliancy with the current IA/STIG patches. Additionally, the CM mission is to support not only the fielded systems and field support staff but also to support the TMC test and development mission.Accomplishments • Support Configuration Manager (CM) within a Support and Operations capacity. This role requires the ability to enforce CM policies and procedures, provide sound oral and written reports to PdM/PM Management.• Provided technical support and expertise on hardware, software, and network problems to PM MC/PdM TMC CM. • Develop, manage and report technical assessments on current and future baseline software and hardware.• Generate, review, and/or validate Technical Bulletins (TBs) and Tactics, Techniques, and Procedures (TTPs) on baseline software and hardware and network configurations. • Assist with managing and maintaining PM MC Testing and Development lab infrastructure and CM equipment. This role includes interacting and managing VMware architectures, robust virtual and physical tape libraries, large storage management systems and CISCO network infrastructures. • Assist with the development, quality control and testing of Information Assurance Vulnerability Assessment “Gold” discs to ensure IA compliance of software/hardware baselines in the field.• Support development and troubleshooting of PdM TMC/SMC and PM MC end products.• Knowledge of VMWare, Windows and network architecture in relation to the MC CM environment.• Assisted with managing and distributing PM MC Products.

Responsible for coordinating the training, documentation, and development of the application from deployment phase through maintenance, end user. Responsible for regular interfacing with customers, including IT support and users, to analyze current operational procedures, identify problems, and create effective resolutions. Tracking releases and patches through all phases of development. Training consisted of new hire orientation, IT application support, integrated partner support, and customer level training. Issued tools and maintained status of collaboration on special tools while directing team members to respond to unit maintenance requests and perform advanced troubleshooting procedures. Accomplishments • Manage the training and certification of 120+ personnel for support, and fieldings of software application and applicable servers and hardware. • Established and managed an IT support training center and team to set in-house training certification. Implemented new hardware and software training and support processes by cross- training functions.• Received multiple awards from the Department of Army and customers.• Traveled worldwide to oversee project implementation, adherence to standards and

Purchased a struggling shop and turned it into a profitable thriving business. Developed a database to track orders, financial statements, customer accounts and expenditures. Independently responsible for bookkeeping to include; tax preparation, monthly billing, employee payroll and accounts receivable. Helped to develop and implement an advertising campaign to increase sales. Established relationships with distributors, wholesalers, other business owners to increase volume of business and to ensure quality control

Provided technical expertise for research, preparation, support, training, and implementation for special projects including software engineering and system support for local and field locations around the world. Responsible for providing technical and tactical advice to the commander and staff in the conduct of the unit missions. Assisted in troubleshooting hardware, software and tactical communications on the lower Tactical Internet. Provided unit refresher training/assistance/familiarization as required. Communicated and collaborated daily with high-level military officials. Member of the Customer Response Team as a Field Support Engineer (FSE). Responsible for unit level maintenance support of the hardware/software on the FBCB2 platforms. Coordinated with the Customer Response Center to provide data base information and identify solutions to resolve FBCB2 problems. Experienced with the Army tactical platforms, as well as SINCGARS/ASIPS and EPLRS radios and GPS systems

Maintained and secured classified documents and provided administrative assistance to 170 personnel. Created database on Microsoft Access to compile statistics in areas such as physical training and weapons qualifications to be used in monthly and quarterly reports. Constructed short and long term training schedules and calendars. Scheduled and supervised the mandatory Army Physical Fitness Tests.

Trained and supervised 10 technicians to safely fuel Apache helicopters. Maintained nine communication radios. Tested the radios weekly for serviceability and taught others how to correctly use them. Installed a personal tracking system to track all individuals’ personal statistics. Obtained a secret clearance in order to handle and install classified information on the radios.

Issued, obtained and secure weapons for a 350-person company, performed weapon maintenance on a quarterly basis, and conducted mandatory weekly and monthly inspections. Implemented computerized tracking system for over 900 serial numbered weapons for weekly and monthly inspections. Recognized for receiving a 100% on an annual inspection.