Michael Iacobacci Email & Phone Number

Taylor, TX, US

• Level I Technician May 2024 – Current
• Assist company employees in job functions.
• Learn processes and procedures for job functions.
• Train and certify in required fundamentals.
• Clean up workspaces and work sites.
• Assist in inventory tracking and logistics

Round Rock, Texas, United States

• Account Manager Responsible for meeting with builders and new homeowners to estimate, plan, execute, invoice and finalize new home and commercial construction structured cabling installation projects according to.
• Interface with the homebuilder sales team to provide pre-sale technical support for developing communities.
• Work to prepare estimates with a detailed review of plans, specifications and gather or develop data such as scope of work, floor plans, etc to produce customer proposals.
• Cultivate and maintain customer relationships with many homebuilders, sales teams and prior customers to secure and expand business opportunities and generate refferals.
• Monitor installation activities to ensure project is delivered on schedule and within customer received bid. Ensure proper quality assurance practices are achieved

Ft Hood, Texas

• Currently supports 17,000+ systems worldwide and that have multiple hardware, software and configuration baselines.The different platforms require information assurance compliancy with the current IA/STIG patches..
• Support Configuration Manager (CM) within a Support and Operations capacity. This role requires the ability to enforce CM policies and procedures, provide sound oral and written reports to PdM/PM Management.
• Provided technical support and expertise on hardware, software, and network problems to PM MC/PdM TMC CM.
• Develop, manage and report technical assessments on current and future baseline software and hardware.
• Generate, review, and/or validate Technical Bulletins (TBs) and Tactics, Techniques, and Procedures (TTPs) on baseline software and hardware and network configurations.
• Assist with managing and maintaining PM MC Testing and Development lab infrastructure and CM equipment. This role includes interacting and managing VMware architectures, robust virtual and physical tape libraries.

Fort Hood, Texas

• Responsible for coordinating the training, documentation, and development of the application from deployment phase through maintenance, end user. Responsible for regular interfacing with customers, including IT support.
• Manage the training and certification of 120+ personnel for support, and fieldings of software application and applicable servers and hardware.
• Established and managed an IT support training center and team to set in-house training certification. Implemented new hardware and software training and support processes by cross- training functions.
• Received multiple awards from the Department of Army and customers.
• Traveled worldwide to oversee project implementation, adherence to standards and

Austin, Texas Area

Purchased a struggling shop and turned it into a profitable thriving business. Developed a database to track orders, financial statements, customer accounts and expenditures. Independently responsible for bookkeeping to include; tax preparation, monthly billing, employee payroll and accounts receivable. Helped to develop and implement an advertising.

Fort Hood, Texas

Provided technical expertise for research, preparation, support, training, and implementation for special projects including software engineering and system support for local and field locations around the world. Responsible for providing technical and tactical advice to the commander and staff in the conduct of the unit missions. Assisted in.

Fort Hood, Texas

Maintained and secured classified documents and provided administrative assistance to 170 personnel. Created database on Microsoft Access to compile statistics in areas such as physical training and weapons qualifications to be used in monthly and quarterly reports. Constructed short and long term training schedules and calendars. Scheduled and supervised.

Camp Page, Korea

Trained and supervised 10 technicians to safely fuel Apache helicopters. Maintained nine communication radios. Tested the radios weekly for serviceability and taught others how to correctly use them. Installed a personal tracking system to track all individuals’ personal statistics. Obtained a secret clearance in order to handle and install classified.

Fort Hood, Texas

Issued, obtained and secure weapons for a 350-person company, performed weapon maintenance on a quarterly basis, and conducted mandatory weekly and monthly inspections. Implemented computerized tracking system for over 900 serial numbered weapons for weekly and monthly inspections. Recognized for receiving a 100% on an annual inspection.