Responsible for overseeing the sales production and operations for the Centennial Bank Mortgage Group.- Implemented new department wide sales strategy resulting in 3x sales figures in 2015- 2015 personal sales production of $25mm

- Recruited into 2nd largest single home development company due to leadership, relationship management, and analytical qualifications.- Key contributor in client relations and business development. Skilled at providing individualized advising, atonement of dissatisfied clients, and strategic thinking- Established division's largest sales pipeline within 4 months of starting position- Acted as Licensed Mortgage Loan Originator, originating Conventional, FHA, and VA loans

- As project manager, oversaw revamping of failing Bank of America vendor project- Led efforts that quickly addressed and improved company’s processes and provided increased financial returns- As client relations manager, worked closely with customer’s SVP/VP leadership addressing workflow, communication, and performance strategies- Led project from underperforming to exceeding all expectations in Service Level Agreements (SLA). Achieved minimum of 65% improvements in production numbers and quality ratios- Coached staff of 19 supervisors and 230 associates towards developing self-sufficient teams- Increased project revenue by more than 15% within first 30 days of employment- Successfully designed and implemented new metrics used to reconcile client’s KPI expectations with project performance- Developed change management system resulting in more effectively implemented process changes and a decrease in the anxiety levels associated with a rapidly evolving process- Due to high performance, was assigned pilot project, highly scrutinized by Bank of America’s leadership team. Success of project led to implementation and its expansion into similar projects nationwide