Directs and proactively leads HealthPoint Plus’s day-to-day operations.Identifies processes to improve the overall performance of virtual health and defines innovative measurements of performance standards to integrate corporate strategies.Demonstrates strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service, and product offerings, to implement and drive strategic and relevant operational outcomes.Strategically identifies and solves complex problems effectively with an emphasis on developing proactive approaches utilizing internal support.Owns client/site meetings, committees, and task forces to support strategic initiatives and goals.Provides effective leadership, coaching, and mentoring.Consults with Medical, Legal, or Compliance departments regarding regulations, practice law, certification requirements, InvestorsMinimized financial risks through timely and efficient contact with Investors while maintaining an adequate level of service and quality.Recruited, screened, interviewed, and hired talented team members to join the HealthPoint Plus family, forecasted and managed staffing levels and associated expenses.Developed, designed, and implemented strategy and tactics to continuously improve Operational KPIsImplemented a proficient QA process and team to conduct improve quality and drive compliance and operational efficiency.Creates and maintains systems to ensure workload is properly captured and optimized.Trains staff in the utilization of the various HealthPoint Plus PlatformsSuccessfully organized and managed a large investor portfolio in the Telemedicine industry.Experience with multi-channel service platforms that match the right service channel (call, chat, or email) for the best Investor communication.Understanding and current knowledge of Investor technologies; managing the day-to-day operations of Investment funds and recordings to ensure maximum efficiency, effectiveness, and interpretation of the results.