Mike Kolb Email & Phone Number

Cooperstown, New York

Performs daily duties and assists with main tasks on family run farm. Operates farm equipment to load/unload hay product which is stored and delivered to local horse owning clients. Assists managing landscaping and maintenance of property. Assists loading and delivering firewood for local clients. Troubleshooting and team mandate on a daily basis.

Cooperstown, New York

Started out selling concessions and worked my way into managing outdoor bar. Stocked supplies, arranged and operated VIP parties and organized retail shop for uninterrupted speedy service maintaining great sales and customer service. Lead position educating other employees how to operate business efficiently. Asked to move sets in and out of warehouse, assist management staff with database entry for possible hired employees and archiving previous employees.

Albany, New York Area

Ran operations of inventory being sent to repair center, managed shipping and receiving, contacted clients & customers by phone and worked with queuing in-store customers for Geek Squad services. Assisted Geek Squad techs with computer and electronic diagnostic/problem solving/setups, tested & setup like new open-box products. Worked with customers to receive courteous and prompt service. Managed inventory, store openings, store closings and adhered to Geek Squad standards.

Albany, New York Area

Assisted customers in a number of departments ranging from Car Audio, Gaming, TV & Entertainment, Housewares and Electronics. Trained and learned store layout, product listings and information. Kept up to date with the latest retail listings, promotions and personnel scheduling. Daily duties consisted of helping customers find what they were looking for and having the required information for questions asked. Followed store guidelines and procedures for store security and inventory management

Albany, New York Area

Assisted Geek Squad AutoTech, trained and performed automotive services with timely garage and automotive scheduling. Accompanied customers with the know how and product information for automotive device upgrades such as radios, speakers, remote starts, car accessories and security devices. Customer service in person and by the phone. Set up appointments and gave people required parts for automotive installations with the know how of Geek Squad's Autotech process.

Created appointments from local populace and assisted Agents with daily scheduled appointments.

Greensboro/Winston-Salem, North Carolina Area

Troubleshot and executed manual and automated quality managing function, regression, integration and unit tests using test plans and test cases. Knowledgeable and troubleshot QA testing software toolsets individually and as a part of a testing team.Worked independently and on a team improving quality and eliminating possible problem areas for the client's windows, web and mobile applications. Followed and then created test plans with modulated testing and automated scripts from client's project specifications and requirements documentation using Agile and Waterfall testing techniques. Documented and reported data analysis to Team Lead for quality run test plans.

Performed computer-related installations and technical support. Installed software and operating systems for new computers, rewrites and upgrades. Troubleshot hardware, software, operating systems and peripherals on computers returned to retail store or under Geek Squad protection warranty. Resolved customer problems using creative solutions to reinforce company image and reputation.

Working with an online team as a freelance level designer.

Cooperstown, New York

Provided tech support for local community. Completed maintenance on computers for personal and small businesses, diagnostic experience installing/uninstalling programs, hardware/drivers, and security software.

Bs, Game Art & Design, 3.8

Graduated online with a Game Art & Design degree from the Art Institute of Pittsburgh. Learned from the fundamentals of drawing to advance.

Ba, Digital Media Arts; Critical Theory, 3.6

Activities and Societies: Ultimate Frisbee Club, Intramural Indoor Soccer, Smash Club Graduated with Honors in Media Studies.