Michael Johnsen Email & Phone Number

Sr. Regional Sales ExecutiveProvides full coverage and drives sales into Class A commercial and industrial accounts while serving as the “engine” for all sales initiatives for the branch office• Maintains and targets all markets to meet corporate goals/objectives; interfaces with appropriate customer departments to uncover specific product needs and quotation strategies• Creates and implements all marketing strategies with responsibility for setting the pipeline strategy, introducing new products/services, and driving sales into all levels of the commercial and industrial market place • Communicates the soft and hard costs associated with the services by persuading multiple decision makers and influencers to create a successful conversion to GSF • Manages a very complex sales cycle utilizing a consultative solution selling approach and needs analysis; develops a prioritized roadmap for driving sales and services into customer based on clear insight and understanding of customer needs• Demonstrates and communicates superior differentiation of GSF services in the competitive landscape• Administrates the monitoring of expenses to budget, timely call reporting, funnel and competitive data entries, new contracts and renewalsSignificant Accomplishments:* Consistently ranked in the Top 10% in sales; built territory from zero to over $3.7M annually

Mortgage BrokerOriginated residential mortgages through direct contact and effective presentations to applicants at the retail level and sold and serviced loan products on the wholesale level to residential mortgage companies• Conducted external sales calls to mortgage lenders, to promote products, generate business, pre-qualify loan scenarios, conduct business presentations and remain informed about competitors • Established new business volume and revenue quota through cold calls, referrals, and telemarketing leads• Handled entire sales process from setup through on-going customer support; provided loan processing support and effective post-closing follow-up; ensured proper paper-work flow was completed and submitted to lenders

Naperville, Il

Co-Owner – Sales ManagerLaunched a commercial and residential cleaning service company building market-share through cold-calling, telemarketing, referral, direct sales calls and follow-up all designed to achieve maximum market penetration, sales growth and profitability; sold company to partner in 2009

Sr. Sales Executive, National Account Sales Division (2004-2006)Sold and serviced major corporate accounts (i.e., hotels, hospital, and organizations) requiring specialized custom branded identity apparel programs that included uniforms, corporate casual wear, and executive apparel, innovatively customized to the unique image, safety, and security needs of the targeted industry and market segment) and facility services (personalized, custom-embroidered logo apparel and other products, as well as special event programs sold directly to our customers and tailored to enhance their brand image and identity needs).• Served as direct interface between corporate and client providing advice and counsel, ensuring complete customer satisfaction through superior service and follow-up by building a positive and consistent image throughout customer's organization by providing quality, value-added products and services• Managed customer service activities, new sales initiatives, contract compliance, contract renewals and customer relationships at the highest levels of the organizations Significant Accomplishments:* Generated over $590,000 in first year sales, earning the President’s Club Award (2002, 2003) for consistently achieving Top 15% of sales of 700 sales representatives in the company

Branch Manager (2000-2004)Responsible for leading the geographically based sales force while growing revenues and market share ensuring a high rate of customer penetration and retention was achieved• Managed all aspects of the business including daily analytical activities, forecasting, cost controls, customer service, service, logistics, sales, profit, branch personnel development (8 sales representatives in Illinois, including the Quad Cities, and Peoria), customer contracts, and new business initiatives• Maintained relationships with top accounts in the market area and participated in calls with Sales Representatives• Built, developed, managed, and motivated the customer sales team by establishing priorities to achieve goals; developed strategic sales and marketing plans to drive organizational success Significant Accomplishments:* Earned the President’s Club Award (2000, 2001) for consistently achieving Top 15% of sales of 700 sales representatives in the company* Promoted from Service Manager in recognition of Customer Service Excellence

Service Manager (1998-2000)Responsible for all service and deliverables for all accounts in the territory• Provided daily management, scheduling, and supervision for assigned route persons• Called customers to generate sales and strong customer relationships• Ensured fair employment practices were followed with employees• Administered daily safety program among employees• Ensured that employees were properly and timely submitted for pay and benefits• Demonstrated leadership, team building, and conflict resolution for employee group• Ensured that training programs were implemented to assure development and proficiency of employeesSignificant Accomplishments:* Improved route efficiency by eliminating routes and increasing per route sales average* Reduced service department operational expense by 2.5% to sales* Customer Service Satisfaction Top 5 finish overall in the Corporation two consecutive years* Implemented Fleet Maintenance Program for DOT compliance and cost savings in both repairs and fuel

Responsible for sales activities through cold calling, setting appointments and selling perspective customers needing rental servicesSignificant Accomplishments:* Achieved President’s Club

Provided leadership for Service Sales Representatives (SSR Drivers) as well as safety training; trained SSR’s on the fundamentals of the business and methods to meet KPI's

Provided route service to customer base, through the pick-up and delivery of uniforms and facility services products