Michael Johnsen Email & Phone Number

San Francisco, Ca, Us

Solutions Engineer working on the Enterprise Financial Services team.

San Jose, Ca, Us

→ From 2016 to 2023, I was with Zoom in Denver, CO, and took on the role of SMB Solutions Engineer, Manager from 2018 onwards. → In this position, I developed and implemented technology solutions tailored to the unique needs of small and medium-sized businesses. → I led and mentored a team to design business-oriented solutions, maximizing sales deals while decreasing the sales life-cycle to achieve quarterly goals. → My role also involved managing client relationships, including gathering requirements, providing technical advice, and ensuring customer satisfaction. → I collaborated closely with sales and marketing teams to identify new business opportunities and contribute to the development of strategic plans. My accomplishments within this role are following: • I supported a 100% Account Executive (AE) headcount growth with a 50% Solutions Engineer (SE) increase by collaborating with sales leadership for team synchronization. • By crafting team performance models using SFDC and Clari and refining training approaches, I boosted our win ratio by 30%. • I achieved 100% of our quota as the first segment, pioneering new product introductions through innovative strategies. • I enhanced large deal closures by designing SFDC dashboards to identify and realign team focus on unsupportive opportunities. • We reduced support time by 80% through facilitating targeted training for six major New Product Introductions. • My leadership resulted in quarterly attainment ranging from 99% to 130%, growing our support model from $2M to $3M in Monthly Recurring Revenue (MRR). • I developed a sustainable support structure that enabled functional SE support amid rapid sales team growth, effectively managing an increase in AE to SE ratio from 18:1 to 40:1. • I grew the SMB SE team size from 5 to 10 members, effectively doubling our team capacity and enhancing our operational capabilities.

San Jose, Ca, Us

→ While working as the Mass Market, Solutions Engineer, Manager at Zoom from 2018 to 2020, I focused on conducting market analysis to identify emerging trends and integrate these insights into solution development for mass-market appeal. → I streamlined engineering processes to enhance efficiency and productivity in delivering mass-market solutions and managed budgeting and resource allocation for these projects to optimize costs and maximize return on investment. My notable outcomes for this role includes: • I enhanced the visibility and impact of the Solution Engineering organization on sales by creating team and department dashboards through SFDC. • By strategically selecting and mentoring underperforming team members, I boosted team productivity by approximately 75%. • Collaborating with facilities, I decreased new hire ramp time by 25% by establishing a technical lab and developing a training module. • I halved the SE ramp time from 3 months to 1.5 months by developing and leading new hire technical training programs. • Spearheading the creation of a technical new hire training program, I achieved a 50% reduction in ramp time. • I surpassed 100% quarterly attainment in supporting SMB and Commercial accounts with $2M in MRR. • Through strategic collaboration across departments, I accelerated Zoom Phone's growth by 300%. • By implementing a practical lab setup, I slashed SE ramp time to 1-1.5 months and reduced the sales cycle by 30%. • My contributions were instrumental in Zoom Phone's recognition as the fastest-growing telephony solution.

San Jose, Ca, Us

→ During my time at Zoom as the Enterprise, Solutions Engineer, Team Lead from 2016 to 2018, I organized and executed professional development workshops for engineers, focusing on advanced technologies and enterprise-level solutions. → I led the adoption of cutting-edge software and hardware tools within the team and initiated and managed partnerships with technology vendors to enhance our capabilities in handling enterprise-scale projects. Some of my key contributions are as follows: • I improved IT to Executive communications by creating comprehensive technical and non-technical presentations and diagrams, which facilitated clearer understanding and decision-making. • I played a key role in driving the closure of Zoom's first $1M annual recurring revenue deal through strategic collaboration with an Account Executive, marking a significant milestone in company sales. • I founded Product Focus Groups, which significantly boosted product development and strategy through collaborative efforts between engineering and management. • My leadership enabled sales representatives to consistently surpass their quotas by 150-300% quarterly, contributing to securing Zoom's first $1M ARR deal. • I achieved the distinction of being named the first-ever 'SE of the Quarter' at Zoom, a testament to my dedication and impact in the role.

San Jose, Ca, Us

→ At Cisco in Denver, CO, from 2010 to 2016, I held the position of Consulting Systems Engineer for the US Service Provider segment from 2013 to 2016. → My specialization was in Unified Collaboration and Contact Center technologies, where I provided expert consulting services. → A key part of my role involved developing and delivering high-level IT presentations to executive audiences, effectively showcasing platform technologies. Here are some of my proudest achievements: • I earned the CCNA-Voice Certification, demonstrating my advanced proficiency in voice communication technologies. This certification underscored my expertise in a critical area of Unified Communications. • I played a pivotal role in the Cisco CUCM Tiger Team, where my contributions significantly influenced Cisco's technology direction. My involvement in this team was instrumental in driving technological advancements and strategic decisions. • Recognized as a Sales Champion, I exceeded my sales quota by over 150%, showcasing my ability to drive sales success and exceed business targets effectively.

San Jose, Ca, Us

→ In my role as a Virtual Systems Engineer at Cisco in RTP, NC, from 2010 to 2013, I worked collaboratively with my team to expedite the deal cycle by addressing sales inquiries, handling requests, and coordinating customer meetings for Account Executives (AEs) and Systems Engineers (SEs). I was also responsible for developing internal training videos to address frequently asked questions. Few of my accomplishments are stated below: • Within my first year of my career at Cisco, I attained both the Cisco CCNA and CCNP certifications, demonstrating exceptional proficiency in networking. This achievement highlighted my commitment to professional growth and expertise in the field. • I was ranked number 1 in handling complex customer request tickets, showcasing my expertise in resolution efficiency and effectiveness. This distinction highlighted my ability to address customer needs promptly and effectively. • I was recognized as the highest achiever in recent training course history, reflecting my superior performance and skill mastery. This recognition affirmed my dedication to continuous learning and excellence in my field.

San Jose, Ca, Us

I was part of a training program called CSAP (Cisco Sale Associates Program). During this training I learned how to create a network architecture to create end to end solutions. The technical portion of this training introduced or reaffirmed me in all architectures that Cisco has to offer. This base structure provides value in the cross architecture solutions. If a customer wants to introduce video to the users, a strong understanding of their switching network and QoS is needed as well as wireless and how to maintain users on a soft phone while their using their laptops as well as create a secure environment through the use of VLANs and Firewalls.The secondary aspect to this program was to facilitate to new employees a proper way to listen to customers and truly understand their needs. It also contained training on how to give public presentations and connect with a group instead of just talk to a group. We even focused in on what we call "the handsome zone." You can ask about this in person. The goal was to mold a engineer into someone that can have highly effective conversations.

Grasbrunn, De, De

This job taught me the values of technical circuit design, testing, and implementation. I worked alongside design engineers that worked different projects from power supply design, RF design, and sensor design. During the brief months in this Coop (college credit intern), I worked with a plethora of engineers from different backgrounds. This job taught me a simple value of an Engineer is not something you are taught, but a mindset that you live. - Created and tested independent circuits based on engineering designs- Installed circuit into larger design by hand and tested overall circuit design- Worked with RF Engineers to test spectrum and interference within RF isolation chambers- Modified circuity on motion sensor to adjust the width and sensitivity of motion area- Tested smoked detectors in environmental chamber to find and resolve a reoccurring defect- Put circuits through intense simulations as HighPot tests and Lightning Strike tests

Gemini Telemanagement Systems - Now Single Digits was a company that installed high speed internet in hotels. Most solutions were DSL based with both DSL modems in the room for hardwire connection, but also wireless AP's throughout as well. Gemini also handled support calls from hotel room guests that needed assistance getting online.There were two main objectives to this role. The first part was a technical expert that worked in a small contact center. Here, I took calls from hotel guests and worked together with them to identify why they were not able to get online. Patients is a key word in this role as most guests didn't understand what a start menu was. Taking the time to bring technical words and concepts to their level for them to understand was key. This is where I learned respect for the phrase, "If you're as smart as you think you are, you can make an idiot like me understand what you're trying to say." - Unknown. Another key point here was to act dumb. Jumping to conclusions or starting a resolution before the caller wants doesn't work out. They want to be heard and sometimes just want to take their stress out. Knowing how to absorb and relax a client was key.The second aspect was technical installations. I worked on the road at different hotels in their voice center and network center to install DSLAMs and in the rooms to install DSL modems. While this job was much simpler compared to a contact center, knowing how to communicate and interface with different part of the hotel rooms help progress the installation faster. The part that I call this engineer is when a line didn't work we would have to troubleshoot. Taking it a step at a time and creating ideas and theories as to why an out of band connection is not working taxed the mind.