Michael Johnsen Email & Phone Number

San Francisco, CA, US

Solutions Engineer working on the Enterprise Financial Services team.

San Jose, CA, US

• → From 2016 to 2023, I was with Zoom in Denver, CO, and took on the role of SMB Solutions Engineer, Manager from 2018 onwards. → In this position, I developed and implemented technology solutions tailored to the unique.
• I supported a 100% Account Executive (AE) headcount growth with a 50% Solutions Engineer (SE) increase by collaborating with sales leadership for team synchronization.
• By crafting team performance models using SFDC and Clari and refining training approaches, I boosted our win ratio by 30%.
• I achieved 100% of our quota as the first segment, pioneering new product introductions through innovative strategies.
• I enhanced large deal closures by designing SFDC dashboards to identify and realign team focus on unsupportive opportunities.
• We reduced support time by 80% through facilitating targeted training for six major New Product Introductions.

San Jose, CA, US

• → While working as the Mass Market, Solutions Engineer, Manager at Zoom from 2018 to 2020, I focused on conducting market analysis to identify emerging trends and integrate these insights into solution development for.
• I enhanced the visibility and impact of the Solution Engineering organization on sales by creating team and department dashboards through SFDC.
• By strategically selecting and mentoring underperforming team members, I boosted team productivity by approximately 75%.
• Collaborating with facilities, I decreased new hire ramp time by 25% by establishing a technical lab and developing a training module.
• I halved the SE ramp time from 3 months to 1.5 months by developing and leading new hire technical training programs.
• Spearheading the creation of a technical new hire training program, I achieved a 50% reduction in ramp time.

San Jose, CA, US

• → During my time at Zoom as the Enterprise, Solutions Engineer, Team Lead from 2016 to 2018, I organized and executed professional development workshops for engineers, focusing on advanced technologies and.
• I improved IT to Executive communications by creating comprehensive technical and non-technical presentations and diagrams, which facilitated clearer understanding and decision-making.
• I played a key role in driving the closure of Zoom's first $1M annual recurring revenue deal through strategic collaboration with an Account Executive, marking a significant milestone in company sales.
• I founded Product Focus Groups, which significantly boosted product development and strategy through collaborative efforts between engineering and management.
• My leadership enabled sales representatives to consistently surpass their quotas by 150-300% quarterly, contributing to securing Zoom's first $1M ARR deal.
• I achieved the distinction of being named the first-ever 'SE of the Quarter' at Zoom, a testament to my dedication and impact in the role.

San Jose, CA, US

• → At Cisco in Denver, CO, from 2010 to 2016, I held the position of Consulting Systems Engineer for the US Service Provider segment from 2013 to 2016. → My specialization was in Unified Collaboration and Contact Center.
• I earned the CCNA-Voice Certification, demonstrating my advanced proficiency in voice communication technologies. This certification underscored my expertise in a critical area of Unified Communications.
• I played a pivotal role in the Cisco CUCM Tiger Team, where my contributions significantly influenced Cisco's technology direction. My involvement in this team was instrumental in driving technological advancements and.
• Recognized as a Sales Champion, I exceeded my sales quota by over 150%, showcasing my ability to drive sales success and exceed business targets effectively.

San Jose, CA, US

• → In my role as a Virtual Systems Engineer at Cisco in RTP, NC, from 2010 to 2013, I worked collaboratively with my team to expedite the deal cycle by addressing sales inquiries, handling requests, and coordinating.
• Within my first year of my career at Cisco, I attained both the Cisco CCNA and CCNP certifications, demonstrating exceptional proficiency in networking. This achievement highlighted my commitment to professional growth.
• I was ranked number 1 in handling complex customer request tickets, showcasing my expertise in resolution efficiency and effectiveness. This distinction highlighted my ability to address customer needs promptly and.
• I was recognized as the highest achiever in recent training course history, reflecting my superior performance and skill mastery. This recognition affirmed my dedication to continuous learning and excellence in my field.

San Jose, CA, US

I was part of a training program called CSAP (Cisco Sale Associates Program). During this training I learned how to create a network architecture to create end to end solutions. The technical portion of this training introduced or reaffirmed me in all architectures that Cisco has to offer. This base structure provides value in the cross architecture.

Grasbrunn, DE, DE

This job taught me the values of technical circuit design, testing, and implementation. I worked alongside design engineers that worked different projects from power supply design, RF design, and sensor design. During the brief months in this Coop (college credit intern), I worked with a plethora of engineers from different backgrounds. This job taught me.

Gemini Telemanagement Systems - Now Single Digits was a company that installed high speed internet in hotels. Most solutions were DSL based with both DSL modems in the room for hardwire connection, but also wireless AP's throughout as well. Gemini also handled support calls from hotel room guests that needed assistance getting online.There were two main.