Clarence Abney "Bud" Email & Phone Number

Charlotte, North Carolina, United States

Executive responsible for growing and operating the North America Carrier Reseller Channel for Talkdesk.Talkdesk helps enterprises deliver AI-powered modern customer service their way. Our trusted, flexible, and innovative cloud contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. We are trusted by enterprise customers in over 100 countries for our reliable and secure AI-powered contact center… Show more Executive responsible for growing and operating the North America Carrier Reseller Channel for Talkdesk.Talkdesk helps enterprises deliver AI-powered modern customer service their way. Our trusted, flexible, and innovative cloud contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. We are trusted by enterprise customers in over 100 countries for our reliable and secure AI-powered contact center platform.We are flexible because our AI-powered platform is open and we integrate with everyone including over 70 out-of-the-box integrations to business-critical systems to optimize existing tech stack investments, plus low-, no-, and custom-code tools to increase business agility. We’re invested in continuous innovation to help our customers stay ahead of their own customers’ needs and drive tangible business growth with more than 50% of our employees in R&D.Please visit us at www.talkdesk.com for more information. Show less

Charlotte, North Carolina Area

Senior leader responsible for revamping sales, business development, and marketing to drive adoption of OpsTel’s services. Quickly assessed and implemented a strategy that focused in on OpsTel’s core strengths while overhauling all go to market methodologies and content. Immediately developed and established key relationships with core providers to vend the OpsTel solution set including Verizon, AT&T, Worldwide Technologies, and Tata Consulting. Delivered a new master agent program which… Show more Senior leader responsible for revamping sales, business development, and marketing to drive adoption of OpsTel’s services. Quickly assessed and implemented a strategy that focused in on OpsTel’s core strengths while overhauling all go to market methodologies and content. Immediately developed and established key relationships with core providers to vend the OpsTel solution set including Verizon, AT&T, Worldwide Technologies, and Tata Consulting. Delivered a new master agent program which expanded their market reach while also generating direct discussions with entities such as Bank of America, Wells Fargo, Morgan Stanley, JPMorgan Chase, PG&E, National Grid, Asurion, CHS, WellCare, Anthem, Dominion Power, Kaiser Permanente, etc. Significantly increased software revenue for OpsTel as of May 2021. Show less

Charlotte, Nc

Change agent assigned to turn around the relationship with Verizon to drive revenue. Worked daily to provide go-to-market vision, strategy, marketing, operations, training, and sales both externally and internally to drive customer experience (CX) adoption of joint services in the market. Position required a broad skill set with an ability to overcome obstacles while ensuring execution of objectives on behalf of both parties.

Charlotte, North Carolina Area

Executive responsible for the strategic vision, sales, and overarching management of one of Genesys’ largest global accounts – Bank of America/Merrill Lynch. Position required the ability to not only cast a vision for customer experience while solving problems, but to hunt new business while negotiating large complex engagements that require carefully crafted internal coalitions across multiple towers to execute on initiatives within the bank. Additional new sales and operations responsibility… Show more Executive responsible for the strategic vision, sales, and overarching management of one of Genesys’ largest global accounts – Bank of America/Merrill Lynch. Position required the ability to not only cast a vision for customer experience while solving problems, but to hunt new business while negotiating large complex engagements that require carefully crafted internal coalitions across multiple towers to execute on initiatives within the bank. Additional new sales and operations responsibility for Fiserv and AutoZone. Show less

Charlotte, North Carolina Area

Executive strategist for Avaya's global telecommunications initiatives and relationship with Wells Fargo Bank surrounding IP transformation associated with call center, UC&C, video, security and big data.

Charlotte, North Carolina Area

Co-managed Verizon’s largest enterprise customer, Wells Fargo, with a $33 million dollar average spend per month in services. Primary responsibility was for Wells Fargo’s centralized dial-tone via SIP initiative, E911 strategy, routing engine architecture, remote worker (HIPC/UCCaaS) initiatives, IMS, 10Gig and GigE solutions, IPv6 consultation, m2m, FMC/IMS objectives with Verizon Wireless, cloud/application computing, CRM, social media, call center strategy, infrastructure and assessments… Show more Co-managed Verizon’s largest enterprise customer, Wells Fargo, with a $33 million dollar average spend per month in services. Primary responsibility was for Wells Fargo’s centralized dial-tone via SIP initiative, E911 strategy, routing engine architecture, remote worker (HIPC/UCCaaS) initiatives, IMS, 10Gig and GigE solutions, IPv6 consultation, m2m, FMC/IMS objectives with Verizon Wireless, cloud/application computing, CRM, social media, call center strategy, infrastructure and assessments, mobile application and penetration testing services, strategic professional services, UC&C, WebRTC, conferencing, SD/HD worldwide video objectives and Bank of the Future initiatives for Wells Fargo. Continuously consulted and developed new strategies and services that directly integrated with their holistic architecture to execute upon a worldwide IP transformation platform for complete next generation solution enablement. Divisional focus included the Trader’s, WFCC, Mortgage, Capital Finance and TOG (governance). Show less

Charlotte, North Carolina Area

Recruited to escalate VoIP and Unified Communications & Collaboration sales efforts within a specific set of accounts to include Wachovia, Bank of America, Lowe’s, Duke Energy, GXS, CapOne and Delhaize. Verizon Business products vended include SIP (IP Trunking, Integrated Access and Hosted IP Centrex), associated equipment and professional/managed services.

Charlotte, North Carolina Area

Recruited by Marketing to build, launch and run all of US LEC’s data services portfolio to market. Upon completion, was migrated by senior management into a role designed to drive data service sales into the entire US LEC footprint. Eventually and upon success, was given the opportunity to launch the entire New York City market which included marketing, channels/alliances, operations and direct sales.

Southeast United States

Introduced, educated and provided cutting edge technology to corporate accounts based in Macon & Atlanta, GA, Columbia & Charleston, SC and Jacksonville and Gainesville, FL. The primary focus was to sell application and transport-oriented solutions to corporations that solve problems, increase revenues and lower expenditures. Target market focus was applied toward accounts with term expenditures ranging in size from $360K - $2.7 million.

Residency

Bachelor Of Science - Bs

Education record

Residency, Cardiac Therapy