Bruno Custódio, Pmp, Pmi-Acp
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Bruno Custódio, Pmp, Pmi-Acp Email & Phone Number

Senior Director, EMEA and LATAM Delivery at Talkdesk
Location: Lisboa, Lisbon, Portugal 13 work roles 2 schools
1 work email found @talkdesk.com LinkedIn matched
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Work email b****@talkdesk.com
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Current company
Talkdesk
Role
Senior Director, EMEA and LATAM Delivery
Location
Lisboa, Lisbon, Portugal
Company size
1304 employees

Who is Bruno Custódio, Pmp, Pmi-Acp? Overview

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Quick answer

Bruno Custódio, Pmp, Pmi-Acp is listed as Senior Director, EMEA and LATAM Delivery at Talkdesk, a company with 1304 employees, based in Lisboa, Lisbon, Portugal. AeroLeads shows a work email signal at talkdesk.com and a matched LinkedIn profile for Bruno Custódio, Pmp, Pmi-Acp.

Bruno Custódio, Pmp, Pmi-Acp previously worked as Senior Director, EMEA & LATAM Delivery at Talkdesk and Director - Professional Services EMEA at Talkdesk. Bruno Custódio, Pmp, Pmi-Acp holds Master'S Degree, Computer Science Engineering from Instituto Superior Técnico.

Company email context

Email format at Talkdesk

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*@talkdesk.com
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AeroLeads found 1 current-domain work email signal for Bruno Custódio, Pmp, Pmi-Acp. Compare company email patterns before reaching out.

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Profile bio

About Bruno Custódio, Pmp, Pmi-Acp

Solid background in Customer engagement and managing Professional Services units, with responsibility for top line and P&L KPIs, with territory coverage across EMEA, US, Global Accounts and LATAM both direct and through partners ecosystem.Solid experience leading co-located and virtual PS teams for the delivery of programs and projects using traditional waterfall and Agile practices.

Listed skills include Pmp, Team Management, Software Project Management, Pre Sales, and 17 others.

Current workplace

Bruno Custódio, Pmp, Pmi-Acp's current company

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Talkdesk
Talkdesk
Senior Director, EMEA and LATAM Delivery
Lisbon, PT
Website
talkdesk.com
Employees
1304
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13 roles

Bruno Custódio, Pmp, Pmi-Acp work experience

A career timeline built from the work history available for this profile.

Senior Director, Emea And Latam Delivery

Talkdesk

Lisbon, PT

Senior Director, Emea & Latam Delivery

Current
Talkdesk
Jan 2022 - Present

Director - Professional Services Emea

Talkdesk

Lisbon, Portugal

Apr 2021 - Jan 2022

Senior Manager - Professional Services Emea

Talkdesk

Lisbon, Portugal

Oct 2020 - Apr 2021

Senior Project Manager - Professional Services Emea

Talkdesk

Lisbon Area, Portugal

Dec 2019 - Oct 2020

Head Of Professional Services For Emea, Us, Global Accounts And Latam

Altitude Software

Lisbon Area, Portugal

  • Lead Professional Services Regional Unit, working with team of Program Directors and Project Managers deploying international Projects across the progressively increased Regional perimeter;
  • Lead BAU operational relationships with Customers and Partners across regional perimeter;
  • Teaming with 2 Regional Sales EVPs over a matrix organization. First with solid reporting to EVP Global Professional Services and from mid-2015 onwards solid reporting to CEO;
  • Taking over scattered siloed local offices and teams and gradually assemble one single Regional Professional Services Team working together and sharing common goals;
  • Implementation and transition to a Regional Professional Services Virtual Team balancing delivery strategy with local and offshore resources.
Jan 2018 - Nov 2019

Head Of Professional Services For Emea, Us And Global Accounts

Altitude Software

Lisbon Area, Portugal

Jan 2017 - Dec 2017

Head Of Professional Services For Emea

Altitude Software

Lisbon Area, Portugal

Jan 2014 - Dec 2016

Professional Services Coordinator

Altitude Software

Lisboa

  • Engagement, as part of the HQ coordination team, of worldwide Professional Services Units and Teams, with strong oversight on EMEA Region, focusing on services activity follow-up, shared resources optimization and.
  • Services delivery methodology redefinition and adoption, reinforcing common processes usage/improvement and project management practices based on PMI processes;
  • Solid reporting to EVP Global Professional Services.
Mar 2013 - Dec 2013

Managing Director

Datacomp - Sistemas De Informática Sa

Lisbon Area, Portugal

  • Executive management and leadership of IT services & consulting company with 3M+ EUR annual revenue, reporting to the board of directors
  • Account management and project management for key customers, including the Program management related to the SIRESP Contract, sales engagement and partner relationship.
Sep 2011 - Mar 2013

Manager / Senior Project Manager/Technical Manager

Datacomp - Sistemas De Informática Sa

Lisbon Area, Portugal

  • Account management for key customers in Banking and Government sectors.
  • Program management related to the SIRESP PPP Contract, including several critical projects such as the 112.pt National Emergency Number.
  • Program Management for Business Process Management and Document Management projects, using K2 Blackpearl, Saperion ECM and Microsoft Sharepoint Server technologies;.
  • Coordinated the cross-application architecture and integration team for a large new core system deploy project using IBM Mainframe technology and addressing 100+ different integrations.
  • Technical management and administration of core system package and logical environments.
Jun 2004 - Aug 2011

Project Manager

Banco Santander Totta

Lisbon Area, Portugal

  • Managed the Contact Centre application infrastructure and Corporate Banking solution projects, as part of the multi-channels department.
  • Relationship management with marketing department and contracted external suppliers.
  • Requirements analysis and prioritization, budget control, staffing coordination and oversight.
Dec 2002 - May 2004

Professional Services Consultant / Team Leader

Altitude Software

Lisbon Area, Portugal

  • Team leader in Homebanking and Corporate Banking web-based solutions projects in several financial institutions, using J2EE and Weblogic AS technologies.
  • Responsible for requirements analysis, architecture conception and project team coordination, besides handling operational customer relationship.
  • Consultant in Contact Centre projects developing IVR solutions.
Sep 1999 - Nov 2002
Team & coworkers

Colleagues at Talkdesk

Other employees you can reach at talkdesk.com. View company contacts for 1304 employees →

BM Brittany Moore Brittany Moore Colleague at Talkdesk Mesa, Arizona, United States, United States View → CG Carlos Gaspar Carlos Gaspar Colleague at Talkdesk Lisboa, Lisbon, Portugal, Portugal View → FS Fátima S. Fátima S. Colleague at Talkdesk Aveiro, Portugal, Portugal View → MM Madison Mitchell Madison Mitchell Colleague at Talkdesk Columbia, South Carolina Metropolitan Area, United States View → JD Joana Dionísio Joana Dionísio Colleague at Talkdesk Lisboa, Lisbon, Portugal, Portugal View → ZC Zaira Carrasco Zaira Carrasco Colleague at Talkdesk New York City Metropolitan Area, United States View → TH Taylor Henderson Taylor Henderson Colleague at Talkdesk Los Angeles Metropolitan Area, United States, United States View → CT Carson Tilby Carson Tilby Colleague at Talkdesk Salt Lake City Metropolitan Area, United States, United States View → AM Anabiya Muskan Anabiya Muskan Colleague at Talkdesk Lodhran District, Punjab, Pakistan, Pakistan View → SB Sara Barros Sara Barros Colleague at Talkdesk Porto Metropolitan Area, Portugal View →
2 education records

Bruno Custódio, Pmp, Pmi-Acp education

Post-Graduate, Project Management (Pmi)

Instituto Superior De Economia E Gestão
FAQ

Frequently asked questions about Bruno Custódio, Pmp, Pmi-Acp

Quick answers generated from the profile data available on this page.

What company does Bruno Custódio, Pmp, Pmi-Acp work for?

Bruno Custódio, Pmp, Pmi-Acp works for Talkdesk.

What is Bruno Custódio, Pmp, Pmi-Acp's role at Talkdesk?

Bruno Custódio, Pmp, Pmi-Acp is listed as Senior Director, EMEA and LATAM Delivery at Talkdesk.

What is Bruno Custódio, Pmp, Pmi-Acp's email address?

AeroLeads has found 1 work email signal at @talkdesk.com for Bruno Custódio, Pmp, Pmi-Acp at Talkdesk.

Where is Bruno Custódio, Pmp, Pmi-Acp based?

Bruno Custódio, Pmp, Pmi-Acp is based in Lisboa, Lisbon, Portugal while working with Talkdesk.

What companies has Bruno Custódio, Pmp, Pmi-Acp worked for?

Bruno Custódio, Pmp, Pmi-Acp has worked for Talkdesk, Altitude Software, Datacomp - Sistemas De Informática Sa, and Banco Santander Totta.

Who are Bruno Custódio, Pmp, Pmi-Acp's colleagues at Talkdesk?

Bruno Custódio, Pmp, Pmi-Acp's colleagues at Talkdesk include Brittany Moore, Carlos Gaspar, Fátima S., Madison Mitchell, and Joana Dionísio.

How can I contact Bruno Custódio, Pmp, Pmi-Acp?

You can use AeroLeads to view verified contact signals for Bruno Custódio, Pmp, Pmi-Acp at Talkdesk, including work email, phone, and LinkedIn data when available.

What schools did Bruno Custódio, Pmp, Pmi-Acp attend?

Bruno Custódio, Pmp, Pmi-Acp holds Master'S Degree, Computer Science Engineering from Instituto Superior Técnico.

What skills is Bruno Custódio, Pmp, Pmi-Acp known for?

Bruno Custódio, Pmp, Pmi-Acp is listed with skills including Pmp, Team Management, Software Project Management, Pre Sales, Requirements Analysis, Scrum, Program Management, and Management.

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