Michael Brown Email & Phone Number

Denver, Colorado, United States

- Designer and Owner of Autogenerated Statement of Work Salesforce CPQ Solution that has automated 70% of Sales deals. In turn, reducing the workload of the Solution Architect team and increasing the team's capacity.- Healthcare Vertical Contact Center Subject Matter Expert (SME)- Architect Artificial Intelligent Experiences in the Contact Center, for Customers and Agents (Virtual Agents, AI-Powered Agent Assistance, OpenAI powered Interaction Summarization

Remote - Denver, Co

- Spent time in APAC (Singapore, Thailand,and Australia) creating operating procedures for internal delivery teams and with contracted Partner delivery teams. Trained and led delivery organization and put into place best practices.- Led internal enterprise architecture for Professional Service Business Unit- Designed and implemented an auto-generated Professional Services system to quote and generate Statements of Work. This automated 70% of deals to be 100% sold by Account Executives allow AEs to generate less complex Statement of Works.

Remote

- Designed a Discovery intake took using SKUID embedded into SFDC for AEs and SEs to use during initial discovery- Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements. - Engage with clients to architect solutions that meet needs; including offering best practice recommendations, on-the-fly solutions suggestions, and present relevant lines of questioning that may not have been prepared in advance of the conversation.- Great statement of works and propose solutions that encompass all requirements, deliverables, schedules, tasks, and pricing.- Define implementation efforts with product teams for new products and features. - Identify and close gaps between product, implementation, and sales teams.

Irvine, California

Irvine, California, United States

Irvine, Ca, United States

Irvine, California

Denver, Colorado

Perform skills OnSite from the following roles: Project Manager, Sales Engineer, Solutions Engineer, Implementation Advisor, Enterprise Support.Trained in SalesForce, NICE InContact, NET+.

Denver, Co

Provide high value implementation and support to enterprise customers. Solve tricky problems, moving fast and working proactively with customers. Deliver value to customers by helping them get the most out of their RingCentral service. Setup and optimize hosted PBX solution to meet client's business needs. Troubleshoot network, router, firewall and ISP connections to optimize VOIP quality of service. Handled manager escalations during off hours support. Provided InContact support to clients.

Greater Denver Area

Best Buy Store 211

Direct accurate reconciliation of all daily cash management processes and admin office functions including opening the store, hiring and on-boarding, ordering supplies, scheduling and maintaining employee files. Partner closely with store employees and leadership, driving profitable results across the store. Support store leadership in day to day processes and reporting.

Lone Tree, Co

Manage inventory integrity through a use of systems and research.

Manage incoming phone calls. Provide customers with product information and complete purchases. Deescalate/solve customer complaints and issues. Manage online orders involving in- store pickup, delivers, and shipping. Experienced in multi-tasking. Closing admin duties including balancing registers and completing deposit.

University Hills, Denver, Co

Account Maintenance and Retention, Lending, Small Business Financial Services. Sales. Provided top notch customer service, had a 100% satisfaction from customer feedback surveys for the year 2016.Top 10 Universal Banker in the Region.

Greater Denver Area

Provide freelance software testing to numerous companies.

Scholarship Resource Office

Created and maintained student scholarship databases to track grades and awards totaling over $700,000 a year. Led new student employee training. Advised students in person and over the phone on state, national, and international scholarships.

Bachelor'S Degree, Human Biology

Activities and Societies: Intervarsity Learned standard bachelor of science course work for a biology degree. My education was focused.

Bachelor’S Degree, Chemistry

Courses consisted of chemistry and biology fields. Participated in Gene Expression in early development.

General Studies, General Studies, 3.9

Activities and Societies: Phi Theta Kappa - President and Vice President of Scholarship. General Studies