Luís Carvalho

Luís Carvalho Email and Phone Number

Customer Success Manager | Senior B2B Sales Manager | People Leadership | Delivery Manager | Operations Manager @ Talkdesk
san francisco, california, united states
Luís Carvalho's Location
Lisboa, Lisbon, Portugal, Portugal
Luís Carvalho's Contact Details

Luís Carvalho work email

Luís Carvalho personal email

n/a
About Luís Carvalho

Senior B2B Sales Manager | Customer Success Manager | People Leadership | Delivery Manager | Operations Manager

Luís Carvalho's Current Company Details
Talkdesk

Talkdesk

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Customer Success Manager | Senior B2B Sales Manager | People Leadership | Delivery Manager | Operations Manager
san francisco, california, united states
Website:
talkdesk.com
Employees:
1135
Luís Carvalho Work Experience Details
  • Talkdesk
    Emea Enterprise Customer Success Manager
    Talkdesk May 2021 - Present
  • Egor
    Senior Area Manager - South
    Egor Jun 2019 - Apr 2021
    Lisboa
    Report to CEO;- Responsible for staffing business in South Region of Portugal;- Budget definition and P&L analysis;- Establish business strategies and policies;- Sales Team Management;- Key Customers Management;- Public and International Tenders.
  • Adecco
    Business Unit Sales Manager
    Adecco May 2016 - May 2019
    Report to National Business Line Director;- South area of Portugal Management and Coordination: 4 Branches: (Palmela - Automotive, Setúbal, Évora and Faro);- Management of 2 Onsite clients;- Team Management and Development – 20 Pax: e.g. Agency Directors, Commercial Managers, HR Consultants;- Business strategy planning to comply with the Budget;- Client prospection, negotiation and acquisition;- Follow up and implementation of SLA;- P&L analysis;- Operational and financial reports and forecasts – weekly.Achievements- Improved revenue from 4M€ to 20M€ in 3 years;- Revenue Award 1st Place in 2017 and 2018;- NPS Team Award in 2019;- All branches with positive operational profits.
  • Manpowergroup
    National Sales Manager
    Manpowergroup Mar 2015 - Apr 2016
    Lisbon Area, Portugal
    - Sales team management - 6 Pax (SMB segment);- Team competencies development and follow up – e.g. commercial effort control, customers meetings quality and quantification, margins;- Customers management and recovery;- New business proposals presentations.
  • S24Group
    Outsourcing Unit Manager
    S24Group Oct 2011 - Feb 2015
    Lisbon Area, Portugal
    - Outsourcing projects implementation in HealthCare sector and recruitment team management;- Public Healthcare System customers portfolio management and development- Presentation of Human Resources solutions to Hospitals Board members- Public Tenders response
  • Newtime
    Business Unit Manager
    Newtime Oct 2006 - May 2011
    - Temporary work agency management - Director- Business management and coordination specialized in Call Center profiles- Outsourcing department coordination
  • Start People
    Branch Manager
    Start People Apr 2005 - Oct 2006
    - Temporary work agency management- Annual Budget planning and execution- P&L analysis and credit control- Design and implementation of HR Consultants Procedures Manual
  • Randstad
    Human Resources Consultant
    Randstad Sep 2002 - Apr 2005
    - Market research business presentations to potential clients- Business proposals and negotiation- Customers portfolio management- Outsourced workers follow up- Recruitment and Selection- Contracts management- Payroll

Luís Carvalho Skills

Hr Consulting Team Management Recruiting Talent Management Sales Management Outsourcing Negotiation Commercial Management Management Human Resources Organizational Development Project Management Employee Relations Performance Management Business Strategy Management Consulting Healthcare Management Coaching Executive Search Customer Satisfaction Teamwork Industrial Sector Business Planning Strategic Planning Team Leadership Change Management Consulting Technical Recruiting Strategy Microsoft Office Personnel Management

Luís Carvalho Education Details

Frequently Asked Questions about Luís Carvalho

What company does Luís Carvalho work for?

Luís Carvalho works for Talkdesk

What is Luís Carvalho's role at the current company?

Luís Carvalho's current role is Customer Success Manager | Senior B2B Sales Manager | People Leadership | Delivery Manager | Operations Manager.

What is Luís Carvalho's email address?

Luís Carvalho's email address is mi****@****msn.com

What schools did Luís Carvalho attend?

Luís Carvalho attended Católica Lisbon School Of Business And Economics, Universidade Aut��noma De Lisboa.

What skills is Luís Carvalho known for?

Luís Carvalho has skills like Hr Consulting, Team Management, Recruiting, Talent Management, Sales Management, Outsourcing, Negotiation, Commercial Management, Management, Human Resources, Organizational Development, Project Management.

Who are Luís Carvalho's colleagues?

Luís Carvalho's colleagues are Jake Burner, Andrew Troyer, Tawasol Art, Dan Xander, Brianna Hoffman, Pedro Graca, Tamara Sosa.

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