Rachael Gardner

Rachael Gardner Email and Phone Number

Senior Manager CS Operations @ Talkdesk
San Francisco, CA
Rachael Gardner's Location
Greater Boston, United States, United States
Rachael Gardner's Contact Details

Rachael Gardner work email

Rachael Gardner personal email

n/a
About Rachael Gardner

Rachael Gardner is a Senior Manager CS Operations at Talkdesk. She possess expertise in time management, event planning, customer service, food and beverage, social media and 13 more skills. Colleagues describe her as "Rachael is a dedicated, fierce, and highly effective Customer Success Manager who consistently demonstrated exceptional skills and commitment to achieving operational excellence on my team. Rachael possesses a unique blend of technical expertise, strategic thinking, and outstanding interpersonal skills that make her a valuable asset to any organization. She has an impressive ability to identify complex issues within Customer Success and develop innovative solutions. Her problem-solving skills not only improved my team's internal processes, but have also resulted in increased growth and product adoption. Rachael's commitment to clients, exceptional problem-solving skills, and operational abilities make her an invaluable member to any company.", "I have had the pleasure of working closely with Rachael for the past 2+ years, and I can confidently say that she is one of the most efficient, resourceful, and results-oriented individuals I have ever had the pleasure of working with. She consistently delivers high-quality work and is dedicated to ensuring that our team and our customers are successful. One of the things that stands out about Rachael is her passion for operational efficiency. During her tenure at Talkdesk, she has partnered closely with our Customer Success Operations team to document playbooks, provide training and enablement, and ensure data integrity. Her efforts have had a significant impact on our team's success. I highly recommend Rachael, as I am confident that she will continue to achieve great things in her career.", and "I had the pleasure of working with Rachael for a number of years. Rachael had a keen ability to excel at sales and negotiation. She always took the time to understand her partners needs and match those with the company. Her relationship and account management skills were unsurpassed when it came to aligning Expedia Group's value proposition to partners goals. Rachael's partners valued her knowledge, market insight and strategy for driving revenue, ADR, and occupancy in both strong and difficult climates. In addition, Rachael was a forward thoughtful thinker who would work closely with our product team on enhancing new technology for partner and customers."

Rachael Gardner's Current Company Details
Talkdesk

Talkdesk

View
Senior Manager CS Operations
San Francisco, CA
Website:
talkdesk.com
Employees:
501
Rachael Gardner Work Experience Details
  • Talkdesk
    Senior Manager, Customer Success Operations
    Talkdesk Dec 2023 - Present
    San Francisco, Ca, Us
    Responsible for driving operational excellence and enhancing customer experiences. Currently leading the implementation of Gainsight to optimize customer insights and engagement strategies. My expertise spans across:- Forecasting Renewals: Developing data-driven forecasts to ensure sustainable growth and customer retention.- Capacity Planning: Strategically assessing resource needs to meet evolving customer demands and support scalability.- Commission Reporting: Streamlining commission structures to align incentives with performance and drive team motivation.- Building Scalable Processes: Creating and optimizing processes for the Customer Success team to enhance efficiency and adaptability as we grow.
  • Talkdesk
    Strategic Customer Success Manager
    Talkdesk Feb 2023 - Dec 2023
    San Francisco, Ca, Us
    Responsible for partnering with Key Accounts acting as their strategic advisor to build advocacy and drive growth. Deliver exceptional customer experiences and drive customer retention through proactive touch points and value driven discussions. Work internally to optimize operational efficiencies and support the success of the overall go-to-market teams. - Manage BoB greater than $6M in annual revenue- Identify gaps in customer's CX strategy that align with Talkdesk solutions- Collaborate with sales, product, support and other internal teams to ensure customer satisfaction- Aid in creation & development of CSM practices to streamline processes and drive efficiency- Implement and Support CRM processes to ensure high level of visibility and accuracy in reporting - Forecast quarterly goals that align with company strategy & vision
  • Talkdesk
    Mid-Market Customer Success Manager
    Talkdesk Feb 2021 - Feb 2023
    San Francisco, Ca, Us
    Responsible for partnering with customers to identify and establish short-long term goals and align Talkdesk solutions to drive their CX vision forward. Work alongside my sales and product counterparts on expansion, cross sells, and renewals. Act as an advocate for my customers internally to ensure their needs are met. Main responsibilities include:- Act as strategic advisor to clients after implementation of their cloud-based customer experience center to achieve goals and objectives- Manage the customer lifecycle journey to drive value throughout their Talkdesk partnership- Work on client contract renewal and retainment to support organizations as they scale- Discover and analyze gaps in the customer experience that may lead to customer attrition - Work cross-functionally with other departments to address any gaps and discover working solutions
  • Norwell Athletic Club
    Group Fitness Instructor
    Norwell Athletic Club Jan 2023 - Present
    Norwell, Ma, Us
    Major responsibilities include teaching:- Cycling Classes: 60 mins
  • Fit Factory
    Group Fitness Instructor
    Fit Factory Dec 2020 - Present
    Quincy, Massachusetts, Us
    Major responsibilities include teaching:- Cycling Classes: 45 mins- Cardio Kick & Sculpt: 25 mins of kickboxing, 25 mins of conditioning, 5 min stretch- Total Body Burn: 5 min warm up, 30 mins of weighted conditioning, 15 mins of core, 5 min cool down - Kick It By Eliza
  • Kick It By Eliza
    Group Fitness Instructor
    Kick It By Eliza Aug 2019 - Apr 2024
    Kick It By Eliza™ is a 13-round fitness method that is music-driven, sweat-inducing, kickboxing-inspired. The Fempire™ is the female-inspired empire that has organically grown through the class and brand. We encourage women to feel empowered side by side, round by round, minute, by minute. Major responsibilities include:- Lead group fitness classes for our 300+ members via zoom- Choreograph new content for classes - Market Kick It by Eliza through social media and other outlets to grow membership - Create unique social media content to drive interactions on Instagram/Facebook/ etc.
  • Expedia, Inc.
    Associate Market Manager
    Expedia, Inc. Oct 2015 - Nov 2019
    Seattle, Wa, Us
    Develop and sustain strong partner relationships by providing relevant data insights and high-quality consulting services to hotel partners. Represent Expedia in the local market, build Expedia’s company profile with key local influencers and provide expertise to the local industry. Major responsibilities include:- Help properties maximize production potential from their participation in the Expedia marketplace- Generate incremental revenue through negotiation of new agreements and cross selling of Expedia solutions - Continuously promote Expedia products and insights via monthly webinars for partners - Engage with hotel executives and business partners to host quarterly-monthly business reviews- Evolve Expedia's brand presence in the Boston market through participation in local events (HSMAI, GBCVB, DMO's), virtual webinars, and hosting in person partner events
  • Expedia, Inc.
    Market Associate
    Expedia, Inc. Nov 2014 - Oct 2015
    Seattle, Wa, Us
    Ensure that Expedia Group's hotel and property product is competitive, attractive and relevant for our fast-growing global customer base. Work to support our Secondary and Tertiary markets within the US and Canada as their first point of contact for all things Expedia. Major responsibilities include:- Manage inbound request from US & Canada via phone and email queue - Proactive outreach to partners to secure competitive rates and availability - Complete onboarding process for new acquisitions going live- Support in-market team as acquisitions lead, to streamline processes and track pace to plan
  • Fenway Sports Management (Fsm)
    Consulting/Events Intern
    Fenway Sports Management (Fsm) Sep 2014 - Oct 2014
    Boston, Massachusetts, Us
  • Dunkin' Brands
    Field Marketing Intern
    Dunkin' Brands Jun 2014 - Sep 2014
    Canton, Ma, Us
  • Wianno Club
    Food And Beverage Intern
    Wianno Club May 2013 - Sep 2013
    Osterville, Ma, Us

Rachael Gardner Skills

Time Management Event Planning Customer Service Food And Beverage Social Media Hospitality Industry Risk Management Problem Solving Communication Multi Tasking Microsoft Office Brand Awareness Loyalty Marketing Event Management Social Networking Leadership Microsoft Word Public Speaking

Rachael Gardner Education Details

  • University Of Massachusetts, Amherst
    University Of Massachusetts, Amherst
    Hospitality And Tourism Management

Frequently Asked Questions about Rachael Gardner

What company does Rachael Gardner work for?

Rachael Gardner works for Talkdesk

What is Rachael Gardner's role at the current company?

Rachael Gardner's current role is Senior Manager CS Operations.

What is Rachael Gardner's email address?

Rachael Gardner's email address is rb****@****dia.com

What schools did Rachael Gardner attend?

Rachael Gardner attended University Of Massachusetts, Amherst.

What skills is Rachael Gardner known for?

Rachael Gardner has skills like Time Management, Event Planning, Customer Service, Food And Beverage, Social Media, Hospitality Industry, Risk Management, Problem Solving, Communication, Multi Tasking, Microsoft Office, Brand Awareness.

Who are Rachael Gardner's colleagues?

Rachael Gardner's colleagues are Tal Bevan, Nick P., Greg Miller, Matilde Callé Teixeira, Jeffrey Belcher, Richard O'brien, Valter Fernandes.

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