Christopher R. Email & Phone Number

Cleveland/Akron, Ohio Area

I oversee all activities associated with the project, including engineering strategy, resources, processes across North America, Europe, Africa, and the Middle East. I administer in-flight engagements from a resource, status, and budget perspective while providing assistance or guidance as needed to ensure seamless operations. I utilize project resources to manage workload and priorities while conducting forecasts and maximizing professional services revenue. I continuously enhance engineering and project management efficiency, along with lifecycle and deployment or integration processes. I lead the planning and implementation of effective strategies and proactive approaches to enhance service delivery.Key achievements during this tenure include:⇨ Transformed company's implementation services from delivering a premise-based solution to new SaaS model.⇨ Designed deployment processes required to successfully launch new company SMS product to market. ⇨ Drafted and negotiated statements of work for professional services for the implementation of VHT software.

Akron, Oh

As Manager-PMO, I handled PMO functions, including staff development and training, customer implementation projects, and resource allocation. I drafted and maintained statements of work (SOW) and ensure successful execution of all contracts. I collaborate with sales, product development, and finance departments to assure process flows and lifecycles management. I cooperated with leading global organizations, such as Microsoft, American Airlines, IBM, Time Warner Cable, United Healthcare, Adobe, and Verizon for the establishment of VH software solution.Key achievements during this tenure include:⇨ Increased professional services revenue by 45% from 2014 to 2016.⇨ Attained 60% growth in project management organization from 2014 to 2015.⇨ Maximized profitability margins and revenue by realizing strategic growth plans and effective strategies.⇨ Led the implementation of professional services automation software across customer care organization, resulting in leading to 40% improvement in PS efficiency, improved reporting, and review/baselining of KPIs.

Akron, Oh

I was tasked to serve as an advisor to other project managers within the organization. I evaluated and assigned engagements within PMO to ensure timely execution of assigned functions. I handled all aspects of the integration of company’s telecommunications software solution into client’s enterprise global voice, mobile, and web environments. I navigated the utility, finance, retail, government, healthcare, technology and transportation verticals. I prepared and maintained all statements of work for software integrations. I collaborated with the product development and engineering departments to resolve defects and deliver feature enhancements.Key achievements during this tenure include:⇨ Created universal, customizable project plans/templates decreasing planning time by 60%.⇨ Formulated and presented standard project artifacts based on project team roles and responsibilities to streamline project onboarding times.

Akron, Oh

I was held responsible for leading the plan and development of the PMO’s processes and procedures from scratch. I handled the integration of the Virtual Hold software solution for dozens of clients per year. I identified, tracked, and handled risk thereby maintaining project schedules and budgets.Key achievements during this tenure include:⇨ Headed the formation of the Virtual Hold project management organization.⇨ Devised tracking and reporting mechanisms for profitability and revenue recognition.⇨ Refined the requirements analysis process that enabled greater scope definition.

Akron, Ohio

Mayfield Village, Oh

Education record

Education record