Key responsibilities encompass overseeing the organization's recruitment strategy, aligning talent acquisition with global business objectives, and ensuring the recruitment processes attract top-tier talent efficiently and inclusively.• Develop and execute a comprehensive global talent acquisition strategy that aligns with the organization’s growth goals, culture, and values.• Identify emerging global talent trends, adjust strategies accordingly, and ensure the company is prepared to meet evolving market demands.• Collaborate with executive leadership to forecast workforce needs and guide hiring strategies that fulfill both short-term and long-term company objectives.• Lead, mentor, and inspire a high-performing talent acquisition team across different regions, fostering a culture of excellence and accountability.• Establish key performance metrics for recruitment teams, monitoring productivity, and ensuring alignment with company standards and goals.• Design and optimize recruiting workflows, systems, and processes for efficiency, scalability, and alignment with global compliance standards.• Ensure robust candidate pipeline development through diverse sourcing channels and strategic partnerships.• Enhance and promote the organization’s employer brand globally to attract top talent, leveraging marketing and communications strategies.• Partner with leaders in all departments to understand talent needs and ensure alignment with broader business priorities.• Provide regular updates and insights to C-suite executives on talent acquisition progress, challenges, and market trends.• Analyze recruiting data to identify trends, challenges, and opportunities, using insights to drive continuous improvement.• Report to senior leadership on key metrics such as time-to-hire, cost-per-hire, and quality of hire, adjusting strategies as needed based on data insights.

• Implemented a daily recruiting dashboard for Senior leadership and presented recruiting results and plans to Executive committee and senior leadership• Frequently travelled to multiple LATAM Nearshore sites to coach team members and to present to clients and leadership recruiting plans, successes and market analysis• Presented to C-suite to ensure transparency and understanding of current recruiting challenges and actions to overcome.• Work with project management, training, delivery and other internal and external partners on upcoming ramps of new and existing clients• Oversaw the recruiting teams across the US and multiple Central America sites• Took over a group that had no processes or tools in place and began the buildout of new, consistent processes across the region• Collaborate with business leaders and workforce management to develop accurate, forward-focused talent acquisition strategies that support future hiring needs• Track and analyze area talent acquisition reports and performance metrics to ensure process adherence, identify improvement opportunities and manage staff performance against business expectations• Collaborating with hiring managers to ensure the effective sourcing and retention of talent• Develop and track sourcing plans that maximize ROI and expedite narrowing of the targeted candidate pool.• Creating and guiding training initiatives for Talent Acquisition teams• Forecast hiring needs and work with internal partners on creating a hiring plan to ensure proper employee numbers• Implement online and offline employer branding activities• Created and measure key recruitment metrics and coached team members to ensure compliance• Conduct interviews as needed in partnership with the Recruiting team• Worked with clients on recruiting needs and concerns with sites in both the United States and Latin America• Prepare, review and maintain annual recruitment budget and ensure monthly forecasting is completed

In this role, I oversee multiple teams across the US and consult with internal leaders to develop an understanding of recruiting needs. I then, in conjunction with my teams, create an effective recruiting plan to achieve company goals and needs.• Oversee Talent Acquisition teams and processes in multiple locations across the US to ensure continuity and that goals are met• Oversee area Talent Acquisition process execution, ensuring consistency and an overall positive candidate experience• Measure area talent acquisition metrics and goals, including quality of applicant pools, diversity, quality and number of hires, hiring manager and new hire satisfaction• Collaborate with business leaders and workforce management to develop accurate, forward-focused talent acquisition strategies that support future hiring needs• Track and analyze area talent acquisition reports and performance metrics to ensure process adherence, identify improvement opportunities and manage staff performance against business expectations• Build, mentor and coach a high performing Talent Acquisition team to ensure goals and objectives are met• Proactively evaluate and assess the client group’s talent acquisition needs (with a focus on both current recruiting needs and emerging• Develop and track sourcing plans that maximize ROI and expedite narrowing of the targeted candidate pool.• Responsible for weekly/monthly audits to ensure site compliance in all aspects of the hiring process.• Assist in working with WFM to create a yearly hiring plan for each site the I work with, this includes determining what hiring can be achieved with local throughput.

In this role, I consult with internal leaders to develop an understanding of recruiting needs. I then, in conjunction with my team, create an effective recruiting plan to achieve company goals and needs.• Consult with internal Convergys leaders to develop a deep understanding of their recruiting need(s), then initiate/develop in-depth innovative recruiting pipeline planning for Customer Service Professionals.• Achieve talent acquisition metrics and goals including quality of applicant pools, diversity, quality and number of hires, hiring manager, and new hire satisfaction.• Proactively evaluate and assess the client group’s talent acquisition needs (with a focus on both current recruiting needs and emerging talent needs) to implement creative, efficient, and effective sourcing and recruitment campaigns.• Conduct interviews as needed in partnership with the Recruiting team.• Develop and track sourcing plans that maximize ROI and expedite narrowing of the targeted candidate pool.• Responsible for weekly/monthly audits to ensure site compliance in all aspects of the hiring process.• Responsible for selecting, training, developing, and managing performance of professional and non-exempt direct reports; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work for staff in accordance with the organization’s policies and applicable legal requirements.

Manage all recruiting efforts for group properties, including vivint.SmartHome Arena, Utah Jazz, Salt Lake Bees, Idaho Stampede, Saxton Horne Advertising, All-Star Catering, 1280 the Zone, KJZZ-14, and Tour of Utah• Create and manage all job postings for all open positions• Maintain records for FCC audits for radio and television stations• Posted, tracked, interviewed, place, offered and trained applicants• Managed all orientation and culture classes including all new hire paperwork• Created and taught a guest services training to all new hires• Conduct internal investigations to ensure the well-being of team member and guest relations• Partner with hiring managers to understand their position needs and create effective position descriptions.• Conduct background checks and reference checks.• Maintain physical and virtual employee personnel files according to legal and company policies.• Effectively utilize digital channels such as LinkedIn and Social Media, as well as other more traditional channels, to access potential candidates. • Conduct exit interviews• On-Site Administrator for ADP Recruiting Management System.• Process all new employee badges and access rights.

Corporate Recruiter with focus on 1099 based sales employees in the credit card processing industry.• Results-Oriented Recruiter, with solid track record in account management and contractor placement• Sourcing, identifying, screening and recruiting passive high caliber executive talent in all industries with entrepreneurial spirit• Responsive and customer-driven; able to build rapport with customers, develop long-term relationships, anticipate needs and make appropriate recommendations.• Creatively utilizing internet sourcing, social media and industry contacts to identify, network and recruit.• Managing and handling all phases of the recruitment and onboarding process.• Remaining flexible and focused in a fast moving, dynamic environment.• Organizing, managing and delivering on multiple projects simultaneously.• Analytical and enthusiastic Human Resources professional able to network with all levels of management and has excellent verbal and written skills.• Assisted in monthly training and development of new sales contractors

Responsibilities included:• Creating and implementing a successful marketing strategy to meet/exceed sales/profit targets and for developing an effective staff to assist in achieving the branch’s financial/operational goals. • Evaluating potential of client base, developing new accounts and increase revenue of existing accounts through outside sales activities.• Build and maintain current client base to ensure successful business development and advancement. • Communicate and coordinate all branch operations required to ensure compliance Worker’s Compensation, Unemployment, Training and Development, Human Resources.• Financial management of the branch operations Budgeting, Forecasting, monthly P&L review, Credit and Collections.• Create a customer service plan to ensure clientele was happy with service and employees sent to their locations.• Hire, train and develop all office staff to ensure proper placement of employees and success of Branch• Recruiting competent and skilled employees to help place at client locations across the valley.

Responsibilities included:• Creating and implementing a successful marketing strategy to meet/exceed sales/profit targets and for developing an effective staff to assist in achieving the branch’s financial/operational goals. • Evaluating potential of client base, developing new accounts and increase revenue of existing accounts through outside sales activities.• Build and maintain current client base to ensure successful business development and advancement. • Communicate and coordinate all branch operations required to ensure compliance Worker’s Compensation, Unemployment, Training and Development, Human Resources.• Financial management of the branch operations Budgeting, Forecasting, monthly P&L review, Credit and Collections.• Hire, train and develop all office staff to ensure proper placement of employees and success of Branch• Recruiting competent and skilled employees to help place at client locations across the valley.

Responsibilities included:• Accountable for creating and implementing a successful marketing strategy to meet/exceed sales/profit targets and for developing an effective staff to assist in achieving the branch’s financial/operational goals. • Evaluating potential of client base, developing new accounts and increase revenue of existing accounts through outside sales activities.• Build and maintain current client base to ensure successful business development and advancement. • Communicate and coordinate all branch operations required to ensure compliance Worker’s Compensation, Unemployment, Training and Development, Human Resources.• Financial management of the branch operations Budgeting, Forecasting, monthly P&L review, Credit and Collections.• Build and Develop an operationally sound staff by hiring and training employees according to established company guidelines and policy.

Robert Half International specializes in the placement of highly skilled Accounting and Finance people into opportunities that are temporary or temporary to full time. Duties Include: • Focus on C-Level selling, primarily to CEO’s, CFO’s, VP’s and Controllers• Human Resource functions include: recruiting, hiring, training and terminations• Consultation and communication with clients and accounting/finance candidates regarding need for services• Daily marketing and prospecting to new potential clients, inside and face to face sales calls• MPC candidates on a daily basis to close business and secure clients• Daily, weekly and monthly review of sales book including forecasting future needs for clients• Knowledge of accounting/finance terminology• Extensive sales, consultation and customer service experience