Mike Kauffman Email & Phone Number

Lockport, New York, United States

• Worked with a variety of clients in a multitude of facets including Data Entry, AI Training, Voice Over Work, Social Media Evaluation, Website Testing, Academic Studies.• Multitasked using different screens, programs, and work tasks to effectively manage time in a work from home environment.• Received Masters Qualification signifying excellent work on the platform.

Lockport, New York, United States

• Worked remotely with clients in the music industry worldwide designing artwork for several projects via Overtake Management at www.overtakemanagement.com• Proficient in Adobe programs such as Photoshop, Illustrator, and After Effects.• Managed time effectively amongst several clients to meet deadlines and provide the highest level of customer service.

• Work remotely and independently, using a web application to support measurement of search data relevance.• Evaluate quality and utility of online content according to detailed criteria, which constantly evolves and changes.• Subject to monthly quality reviews to insure compliance with said criteria.• Manage own training, on a biweekly basis, to maintain a high standard of work quality.• Determine own schedule, but adhere to a set minimum and maximum hours per week. Time management, including keeping records of hours worked and adhering to productivity standards, is entirely my own responsibility.• Engaged with an international, remote, dispersed team under the direction of a project manager on over 150* AI/machine learning, social media, and search engine data analysis projects

Rochester, New York Area

• Confer with underwriters to aid in resolving mortgage assistance applications. • Handle customer complaints and take appropriate action to resolve them efficiently.• Fast paced, high volume, environment receiving and placing phone calls to achieve monthly goals. • Obtain and compile copies of loan applicants' credit histories, financial statements, and financial information.

Monroe, Michigan

• Completing a number of daily tasks including answering customer questions, greeting customers, communicating with other stores or buyers, explaining products to customers, listening to customer complaints, and order taking.• Inventory, Organization, organizing displays, Stock checking, Stocking and restocking shelves, Time management, visual merchandising, window displays. • Face to Face customer service advising customers on purchases and account information in a fast paced environment.

Albion, Ny

• Work directly with customers via telephone to resolve complaints and banking issues. • Carry out special services for customers such as ordering bank cards, completing transfers, ordering checks.• Work efficiently in a fast paced environment answering and pacing a high volume of calls daily while ensuring a top level of customer satisfaction.