Michael Keim Email & Phone Number

Los Angeles Metropolitan Area

● Led efforts resulting in the expansion of the company from three properties with a total of 107 rooms to 24 properties with a total of 1620 rooms, driving revenue growth and market expansion.● Lead the development and execution of comprehensive revenue management strategies to optimize pricing, inventory, and distribution channels.● Manage a team of revenue management professionals, providing mentorship and guidance to drive performance and achieve revenue targets.● Collaborate with cross-functional teams to align revenue strategies with business objectives and drive sustainable growth.● Analyze market trends and customer insights to identify revenue opportunities and inform pricing decisions.● Implement revenue management best practices, processes, and systems to enhance efficiency and effectiveness.

San Francisco, California, United States

● Identify and maximize all potential room revenue opportunities by ensuring that strategies and practices align with sales and marketing objectives.● Implement a range of marketing strategies including retargeted ads, DoubleClick, Facebook ad targeting, email marketing, and cart abandonment techniques to optimize revenue generation.● Collaborate with property and central reservations teams to enhance their property knowledge and improve their selling approach and guest interactions.● Utilize various measurement tools to review and analyze demand and rates, informing revenue optimization decisions.● Lead weekly revenue strategy meetings and monthly asset management meetings to analyze trends, review performance, and plan future strategies.● Led the installation and implementation of Opera PMS, website enhancements, and customer relationship management software to enhance guest engagement and satisfaction.● Successfully managed revenue management responsibilities for a property in San Francisco while working remotely from ownership offices in Los Angeles.

West Hollywood, California, United States

● Oversaw the recruitment, training, and development of a diverse team of 20 professionals encompassing front desk, concierge, valet, house car drivers, and bell services. Ensured timely completion of performance reviews to foster continuous improvement and employee growth.● Demonstrated proactive and effective resolution of customer complaints, leveraging thorough monitoring of complaints, operational issues, and performance levels. Reactively responded to internet reviews and guest surveys to uphold exceptional service standards.● Managed guest credit and balances, ensuring accurate reconciliation and monitoring to maintain financial integrity.● Implemented strategic room blocking strategies to optimize room inventory and maximize revenue opportunities.● Maintained the property management system, interfaces, and room rates to optimize revenue per available room (RevPAR) and market share, contributing to overall profitability and performance excellence.

West Hollywood, California, United States

● Prepared daily Yield Sheets, Forecast, Budgets, and PACE reports to analyze demand trends and optimize revenue generation.● Provided proactive analysis of hotel statistics, demand factors, and competitor positioning using relevant software such as Hoteligence and the STR Report.● Collaborated with marketing team to develop e-commerce promotions, packages, and overall strategies to drive revenue growth.● Communicated revenue action plans effectively to sales and reservations teams, ensuring alignment with revenue management objectives.● Oversaw and managed the reservations department, ensuring efficient operations and exceptional guest service.

West Hollywood, California, United States

● Reported directly to the Hotel Manager, overseeing a team comprising front desk, concierge, and bell services. Acted as the Manager on Duty (MOD) in the absence of both the Hotel Manager and General Manager, ensuring adherence to brand standards at all times.● Demonstrated career progression with three promotions within three years, transitioning from Front Desk Agent to Front Office Manager.● Provided efficient guest registration, checkout, and guest services, consistently applying brand standards to enhance guest satisfaction. ● Conducted daily hotel meetings in the absence of the Hotel Manager, facilitating effective communication and coordination among staff. ● Proactively resolved customer complaints in a timely manner, monitoring and reviewing complaints, operational issues, and associate performance levels to anticipate and address potential issues.