Michael Kersey Email & Phone Number

Columbus, Ohio, United States

Operating in the Enterprise Project Management Office (EPMO) to support large-scale programs across six states in the highly regulated natural gas and electric utilities industry. Leading transformation program to migrate disparate legacy solutions to SAP S/4 HANA EAM and SCM, Salesforce, Lemur and MuleSoft for asset management, fields service work orders, geographic information (GIS) and related integrations. ► Leads planning, execution, monitoring, and governance of programs in collaboration with cross-functional teams to complete programs on time, on budget, and meet critical success criteria.► Manages program resources, including team and talent development, tools, vendor engagements, and budgets to effectively align to tactical and strategic business, PMO and program objectives. ► Conducts thorough analyses of program performance and makes data-driven recommendations for continuous improvement and to enhance PMO processes and standards. ► Establishes and maintains effective communications with stakeholders, including executive sponsors – supports and participates in Transformation Steering Committee meetings. ► Accountable to approve project and program status updates, validate risk and escalations, track dependencies, oversee change controls, and measure value realization.

Columbus, Ohio, United States

Provided strategic direction, governance, and hands-on leadership across Program Management, PMO, and Implementations for a post-start-up CRM SaaS company. Established project management policies and procedures, ensuring delivery of 20-24 intensive customer implementations annually.► Reduced implementation hours and project durations by ~30% by pairing Implementation Managers with Integration Specialists to increase continuity and increasing hours allocations per pairing per project to focus on fewer implementations simultaneously.► Optimized productivity and reduced resource costs by approximately 19%, resulting in enhanced operational efficiency and profit margin. Generated job descriptions, aligned required skill sets to roles, and implemented extensive training improvements.► Implemented 21 customer CRM solutions and associated ERP and marketing integrations, achieving targeted improvements in scope control, time to value, and hours reduction, resulting in excellent client satisfaction and application utilization

Dublin, Oh

Executed program management of diverse portfolios, spearheading new development projects, and ensuring DevOps maintenance for four healthcare business units and Salesforce.com. Supported hospitals, pharmacies, patients, clinical programs, and specialty pharmaceutical manufacturers. Salesforce.com Solution Owner► Supported seven BUs as the Solution Owner, SME, and Governance Co-Chair of a 150-seat Sales Cloud Unlimited org.► Executed a multi-year adoption strategy to launch seven interdependent business units on Salesforce.com.Patient Access Services► Optimized skills of the IT team, restructured, and reduced staffing by 33% to meet application support and client demand.► Directed a team of .NET and database developers, and BA/QA resources to develop a suite of IT solutions for pharmaceutical manufacturer Hub services, including Vital RN.Specialty Pharmacy► Headed the pharmacy reporting and data analytics initiative for orphan/ultra-orphan drug programs, Specialty Pharmacy Insights, saving over $100K annually using Tableau and AWS based technologies.► Led patient referral web integration services to achieve the expected $10M in new annual revenue utilizing IBM DataPower [secure proxy] and Dell Boomi [HL7 data transformations].Regulatory Sciences► Managed the IT needs of a rapidly growing professional services organization guiding pharmaceutical manufacturers through clinical research, medical writing, FDA regulatory publishing, and channel selection.► Led transformational program using Agile framework to migrate from legacy ERP to FinancialForce on Salesforce.com.Metro Medical► Led multi-million-dollar transformation program to migrate Metro Medical applications to enterprise SaaS solutions and cloud platforms [AWS and GCP].► Increased business revenue through a partnership with the largest network of dialysis centers to deliver a new ordering channel to Metro Medical through SAP Ariba punchout catalogs.

Dublin, Oh

Microsoft CRM Dynamics Upgrade► $750K, nine-month project to upgrade existing CRM solution and integration to AS/400 Distrack systems to provide lead and client management, case tracking, workflows, order entry, and reporting/analytics. ► Selected Microsoft CRM Dynamics 4.0 solution and selected vendor to support the Specialty Pharmaceutical Distribution (SPD) business functions. ► Upgraded Infragistics .NET UI control tool kit to support solution’s custom .NET order entry application interface to SPD Distrack (AS/400); prepared for data mapping between customized SQL databases, migration scripting/execution, and data integrity and UAT testing.Specialty Pharmaceutical eCommerce Ordering► Nine-month, $1.5M project to reinstate Specialty Pharmaceutical Distribution’s (SPD) online ordering capabilities (formerly SPD.com). ► Used existing e-commerce infrastructure and application architecture (IBM WebSphere and Message Broker) to provide an SPD-branded web ordering channel, Specialty Online. ► Enhanced SPD Distrack’s product allocation logic/interface to provide product allocation quantities for display in the Specialty Online ordering solution. ► Modified existing legacy SPD.com ETL jobs/created new jobs in Informatica to support product catalogs.Specialty Pharmaceutical Consignment Automation► Led and implemented a $1.9M solution based on Real-Time Location Services [RTLS] technologies for hospitals [Mayo Clinic] and physician practices.► Drafted high-level and detailed requirements, business rules, process flows, wire frames/report mock-ups to facilitate stakeholder alignment/approval. ► Evaluated design and technology options to align to Cardinal Health technology standards, solution requirements, supportability, and total cost of ownership. ► Employed IBM ITS/WSE serialized tracking, 2D barcode imaging technologies, integration services, SPD Distrack for fulfillment and Business Objects for reporting.

Columbus, Ohio

McGraw-Hill Education is a learning science company and one of the "big three" educational publishers that provides customized educational content, software, and services for pre-K through postgraduate education. The School Solutions Group launched a large-scale technology program to develop a new Java based web portal that enables content editors to publish digital content and utilities to teachers and students. ► Gathered high level requirements to produce a vision scope document establishing breadth of project scope, assumptions and constraints. ► Completed functional and technical gap analysis against multiple existing applications to identify essential project requirements and viable functionality to leverage. ► Participated in affinity mapping of product functional and non-functional requirements to shape product features and aid in application design and project management. ► Constructed a use case library in CaseComplete (Serlio) and supplied process flow diagrams and wire frames to supplement use case scenarios. ► Led requirements discovery for third-party off-shore development team and facilitated JAD sessions to solidify requirements and build consensus for application design. ► Generated traceability matrix to track requirements through development, quality assurance testing and user acceptance – maintained in BaseCamp project site.

Lewis Center, Oh

Epicor Retail is a global provider of advanced IT solutions for retailers of apparel, footwear, and specialty merchandise for clients including JC Penny, Dillard’s, Foot Locker, and Game Stop. As a Project Manager and Quality Assurance Manger I directed projects, oversaw software development, and managed a large team of QA Analysts for these solutions: ► Customer Relationship Management► Cash Office► Point of Sale► Inventory Management► International Configuration Management► PCI-DSS/PABP ComplianceStore 6.3 - POS Back Office Technology Renewal► Led the technology renewal of back office services to WCF web based services and leveraged MS Enterprise Libraries to integrate configuration, logging and error handling requirements. ► Directed a global resource pool of 5 business analysts, 4 development managers, 22 developers and 12 quality assurance analysts (as PM and QA Manager). Dillard’s – Custom POS Solution► Led a global team to develop a highly customized .NET Point of Sale (POS) solution meeting current PABP requirements for a large Tier 1 fashion retailer (Dillard’s). ► Established client relationship to develop scope and functional and non-functional requirements through effective communication with stakeholders. ► Developed and executed, as QA Manager, quality assurance test plan to achieve initial user acceptance, pilot and general release/rollout ready status.Store 6. 2 – International POS► Delivered 7K resource days of project work to provide an internationalization capability to the Point of Sale (POS) solution and a technology renewal of the Cash Office Management application, plus extensive suite of enhancements. ► Generated and executed project plans, monitored progress of enhancement designs, coding, unit and system testing and issue resolution of all sub-projects. ► Planned, executed and monitored, as QA Manager, the QA phase of the project plan to include double-regression and extensive issue validation testing of defects.

Lewis Center, Oh

Performed business analysis functions to produce high-quality software applications for internal products (Store POS, CRM and Inventory Control) and client solutions. ► Assumed ownership of Inventory Control product and worked with developers and leadership to enhance the solution offering for existing and new clients. ► Applied working knowledge of .NET and client/server architecture to inform the design and features of new and existing applications to achieve competitive differentiation. ► Elicited and documented scope, requirements and technical specifications through effective communication with client stakeholders and internal business SMEs. ► Instituted and managed processes to estimate and record cost-benefit analysis of requested enhancements, completed market analysis and product life cycle reviews.