As an accomplished Senior PMO and Program/Product Management Professional, I bring over two decades of experience in building robust IT strategies, optimizing project delivery, developing teams, and driving exceptional outcomes in complex, high-stakes environments. With a proven track record at leading organizations, I excel in IT strategy, portfolio analysis, resource management, financial accountability, and delivery. My expertise spans CRM, ERP, Salesforce, and EMR solutions, SaaS software implementations, and systems integration - underpinned by certifications in PMP and ScrumMaster, and proficiency in Waterfall and Agile methodologies.At WebPresented, I provided strategic direction and hands-on leadership across Implementations, Program Management, and PMO, reducing implementation hours and optimizing productivity to cut costs. My tenure at Cardinal Health saw me managing diverse portfolios, leading transformational programs, spearheading development projects, and implementing cutting-edge IT solutions for the healthcare sector, resulting in significant cost savings and enhanced operational efficiency. I have successfully managed multi-million-dollar transformational programs, including migrating critical applications to cloud platforms, enabling seamless operations and business growth.With deep healthcare acumen and extensive IT experience, I have worked with Electronic Medical Records (EMRs), Medical Therapy Management (MTM), and Pharmacy Management software. I have managed FDA submissions integrations for IND and NDA using Electronic Common Technical Documents (eCTD), and supported specialty pharmacy claims, Prior Authorizations, Adjudications, and Appeals processes. Additionally, I have developed pharma manufacturer-backed Patient Assistance Services with data analysis and visualizations. Led IT build and run teams for large pharmaceutical distribution operations.Areas of Expertise: PMO Development | Program Management | SDLC (Waterfall) | Agile | SaaS Implementations | Integrations | IT Service Management (ITSM & ITIL) | Customer Success | IT Governance | IT Strategy | Business Intelligence | CRM Solutions | ERP Solutions | EMR SolutionsLeadership Competencies: Entrepreneurial Operating System (EOS) | Servant Leader | Team Development | IT Strategy | Cross-Functional Team Leadership | Change Management | CommunicationIndustry Experience: Healthcare, especially specialty pharmaceutical distribution and adjacent patient-based complex services | Wholesale Distributions | Retail | Education
Listed skills include Business Analysis, Leadership, Project Management, Sdlc, and 44 others.