- Develop, implement and manage strategies that enhance operational performance.- Constant analysis, risk management and improvement of results.- Create an environment where we invest in our colleagues' success. Where people are encouraged to take care of each other and our clients. Where collaboration, contribution, creativity, growth, excellence, compassionate and performance are recognized and appreciated.- Ensure growth by delivering outstanding experience and results for our clients.

Small Business Leadership Development

Restructure Company and Prepared for Successful ExitReorganized and implemented systems that resulted in operational & sales efficiencies, and visibility.

― Guided the team to consistently exceeded sales goals; won large national accounts like the YMCA of USA.― Help coordinate the successful relaunch of a completely new/replacement product/service that included sales strategies, pricing strategies, presentation, rebranding, funnels, presentation, and collateral. ― Implemented Sales Funnel Tracking, Analysis, and Conversion Improvement.

― Property Investment, Project Management and Consulting― Implemented marketing systems (on and offline) for consistent lead generation. ― Created operational efficiencies that improved experience, and increased conversions and profit margins.

Director, NY National Accounts & New Business ― Recognized for a “Superb Job Leading the NY Region/New Business Team” per superior review― Efficaciously led the National Account Managers and New Business Implementation Team. Director, Construction National Accounts ― Ranked #2 nationally; performance “Exceed Expectations” per Managing Director review. ― Improved department Service Levels, Client Rapport, Client Retention, and productivity. National Project Manager ― Executed effective implementation of a newly designed national service model. ― Led the development of resource tools: intranet site, workflow, tools, and resource documents/forms.― Management of Change Control, National Communication & Training

― Created new Sales, Account Management, and Service Models that improved productivity, service levels, and client retention; with 100% return in 7 months and $2-3 million in 5 years.― Effectively handled overall retention, service, organic growth, new business quotes, and sales presentations.