Senior Consultant with a passion to assist companies to visualize and understand their business processes, enterprise architecture, and the linkage between them, providing the opportunity to identify end-to-end process inefficiencies, assess cost, and estimate the impact of change to the organization. Experience creating and deploying Enterprise Process Management - Center of Excellence including process governance for various companies.Working with a variety of clients across the… Show more Senior Consultant with a passion to assist companies to visualize and understand their business processes, enterprise architecture, and the linkage between them, providing the opportunity to identify end-to-end process inefficiencies, assess cost, and estimate the impact of change to the organization. Experience creating and deploying Enterprise Process Management - Center of Excellence including process governance for various companies.Working with a variety of clients across the insurance, financial, global power, pharmaceutical, national sports organization, aerospace, manufacturing, retail goods, and food processing industries. Aligned companies Service Management processes with the ITIL Framework by mapping processes and identifying Key Performance Indicators with Service Level Agreements. Automated workflows using products like ARIS APG, SharePoint, Service Now, and Remedy.Worked with companies at different levels of Process and Enterprise Architecture maturity, assisting with overall strategy, repository creation, and reporting and analysis. Proficient in leading requirements gathering and modeling workshops with subject matter experts. Provides training and standards for both BPM and EA modeling and reporting.Relevant Professional Experience• Installation and Customization of SAG’s ARIS Product Suite• BPM Governance Creation• Training and Documentation• Requirements Gathering and Workshop Facilitation • Process Organization and Model Creation• Process Flow Reviews with Subject Matter Experts• Integration of Business Process with Enterprise Architecture• Application Portfolio Rationalization and Scorecard Creation• Implement IT Service Management Processes to show process alignment, roles, and KPIs aligned with the ITIL Framework.• TOGAF Framework visualization Show less

Spearheaded major overhaul of corporate IT infrastructure as part of international consolidation and integration team driving performance improvements and enhanced efficiency across all business process systems and applications. Collaborated with Program Management Office and Chief Information Officer to formulate strategic direction. Researched, wrote, and presented position papers, white papers, requests for information (RFIs), requests for proposals (RFPs), and statements of work (SOWs)… Show more Spearheaded major overhaul of corporate IT infrastructure as part of international consolidation and integration team driving performance improvements and enhanced efficiency across all business process systems and applications. Collaborated with Program Management Office and Chief Information Officer to formulate strategic direction. Researched, wrote, and presented position papers, white papers, requests for information (RFIs), requests for proposals (RFPs), and statements of work (SOWs). Architected key infrastructure components, remote access solutions, document management systems, and disaster recovery plan. Accelerated and improved accuracy of business processes while decreasing headcount and costs through identification and implementation of outsourcing opportunities. Evaluated technology products and services. Negotiated vendor contracts. Directed implementation of changes in partnership with technical group leaders. Show less

Oversaw 30-member, international technical support organization providing 24-hour service for mainframe, multiple local area networks (LANs), database, web, and enterprise resource management (ERP) technologies across 50 locations globally. Led strategic infrastructure planning and managed related budgets. Designed high availability web hosting and remote access solutions. Formulated business continuity and disaster recovery plans. Performed due diligence and technology integration work for… Show more Oversaw 30-member, international technical support organization providing 24-hour service for mainframe, multiple local area networks (LANs), database, web, and enterprise resource management (ERP) technologies across 50 locations globally. Led strategic infrastructure planning and managed related budgets. Designed high availability web hosting and remote access solutions. Formulated business continuity and disaster recovery plans. Performed due diligence and technology integration work for corporate acquisitions. Ensured compliance with Sarbanes-Oxley and other regulatory requirements. Provided daily second-level technical support. Show less

Orchestrated planning, implementation, and support for mainframe operating systems and applications. Built 7-member technical support team, including recruitment and staff development. • Maintained 98%+ availability for all primary corporate computer systems. • Reduced batch window 50% through utilization of console automation tools and data center automation technologies for tape and printer handling. • Sourced cost-effective third-party solution for business continuity, disaster… Show more Orchestrated planning, implementation, and support for mainframe operating systems and applications. Built 7-member technical support team, including recruitment and staff development. • Maintained 98%+ availability for all primary corporate computer systems. • Reduced batch window 50% through utilization of console automation tools and data center automation technologies for tape and printer handling. • Sourced cost-effective third-party solution for business continuity, disaster recovery, and remote testing of key business systems. Show less