Mikel S. Email & Phone Number

Bellevue, Washington

Responsible for delivering products and services sold across the SAP Concur SMB regions. Delivering $80M ACV annually with exceptional client satisfaction. Customer Effort Scores in the mid 90% who rate we made it easy for them to activate and consume the SAP Concur product line. Creating a vision of scalable growth while maintaining great a customer experience. I have teams across the globe supporting the SAP Concur regions with the ability to create global consistency in our processes and delivery models

Responsible for Implementation and expertise and care teams that support North America. Creating an experience for our customers to easily consume our products. Focused on customer satisfaction with the ability to scale the business.

United States

Responsible for Implementation services across service centers in Manila Philippines, Bangalore, India and the US. The teams are responsible for the implementation of services to our small and medium size business across North America and the APA regions. Ensuring the team delivers high quality implementations, high client satisfaction, meeting revenue goal while keeping costs down for our services. Hiring, training, developing and building strong high performing teams is what I like the best about my position.Specialties: Implementation, CRM Implementation, Management, Accounting, Travel, Expense and Entertainment Management, Manufacturing, Supply Chain Management

Philippines

Greater Seattle Area

Responsible for implementing CRM for automotive dealerships. Web-based applications

Woodinville

Onsite implementations for a thin client / web-based solution for the auction industry to provide a method for online bidders to bid in live auctions. Training clients on how to use the software, consult on marketing the auctions online and provide ongoing support for the auction company