Michael Lunney Email & Phone Number

Washington, Dc, Us

New York, Ny, Us

* As a dynamic and respected member on Assessment Design & Development (AD&D)department’s leadership team, led data flow and process-focused strategic planning efforts for the division - including establishing, monitoring, and execution against operations targets * Frequently consulted by multiple departments and vendors for expertise on end-to-end knowledgeof assessments; often tapped as the primary POC to lead solutioning for urgent operational andcross-functional issues.* Establish, optimize, and monitor data connections within AD&D and between AD&D and key internal partners (Psychometrics, Operations, IT). Pioneered and led data flow and process-focused strategic planning efforts - including establishing, monitoring, and ensuring successful production; supervised and lead the team responsible for all data storage, connections, and transactions within the department,between key internal partners, and external vendors.* Developed business process re-engineering efforts with a key focus on achieving a standard ofexcellence aligned with the future state business vision; provided guidance on the design andexecution of data flows and processes to support the successful launch of the new digital SAT.* Responsible for all AD&D Security; collaborated with Risk Management and Legal on content/form breaches, administration issues, and Information Security. Final reviewer and approver for any requests across the company for access to the department’s sensitive test item data or databases.* Manage direct reports and provide coaching to managers on their direct reports with regard to goal setting, performance, productivity, and professional development.

New York, Ny, Us

* Recognized lead subject matter expert to define processes, roles, and responsibilities across the organization for collection and distribution of technical requirements that aligned all internal and external stakeholders. Fully accountable for gathering and understanding requirements from internal stakeholders (Item Banking, Program, State Testing, Operations, IT, Research) and external vendors to solution dependencies that have enterprise-level impact* Developed critical technical requirements that had company-wide and external impacts as well assignificant financial consequences and external outcomes, from test administration planning andtest form printing down to supply chain management, logistics, scoring, analyzing/equating andreporting.* Applied advanced end-to-end data flow knowledge to design, implement, and be accountable for creation and ongoing revisions to the following key deliverables that are essential inputs into the creation of the Master Production Schedule of test forms; accountable for forms scheduling and tracking, including QC across various teams (Operations, IT, Research) to meet stakeholder requirements.* Support all UAT and release management with IT teams; provided testing stories and datasimulations to aid in testing of new functionalities and end-to-end data flows.* Manage communication on version control to ensure all stakeholders understand impacts from any changes and are working from the correct set of requirements.* Identify and evaluate issues and apply risk management with internal and external stakeholders; ensure that all issues are resolved and risks are avoided.

New York, Ny, Us

* Accountable for ensuring all scoring operations of the SAT are properly managed across all related functional aspects for ~3.4 million test takers annually and ensure scores were delivered to students and educators on time with a 99.9% success rate.* Oversaw scoring operations for the SAT, to include: budgeting, publications, test day administration,shipping logistics, scanning, staffing, and test security. Defined program direction by refining testpolicies and forms management, as well as guidance in test development, security breach issues,and increasing market share.* Implemented new process controls that increased efficiency, accuracy, and timeliness; guided the quality teams internally and at the vendors to achieve the highest score accuracy rates in thehistory of the SAT.* Regularly performed on-site vendor visits to monitor, oversee, and manage various aspects of thesupply chain operations: from quality control of outbound materials to accurate handling andinspections of inbound materials and expedited issue management.* Managed a $30 million contract and budget of the scanning vendor; used program forecasts to plan the budget, track actual costs, track down cost drivers, and identify potential cost savings initiatives. Leveraged skills and knowledge to create $1.2 million dollar cost savings annually; collaborated with the scanning vendor to craft new processes that leveraged new technologies and save the company an additional $1.1 million in annual savings.* Promoted from Director to Senior Director in November 2014.

New York, Ny, Us

*Responsible for managing processes to support SAT scoring operations, monitored overall scoring performance, identified potential problem areas, drove issue resolution and inserted quality benchmarks as necessary. *Managed multiple outsourced vendors and coordinated internal operational departments in the score assessment process. Led root cause analysis and remedies implementation when vendor SLAs were not being met or non-SLA related issues arose.*Researched defects with internal business process and technical areas and followed them through analysis, logging, testing, and implementation.*Played a vital role in assisting the Scoring Director with assessing the technical implications while evaluating policy changes and business design changes. Guided the team away from solutions that would dead-end in IT and towards more realistic solutions to be implemented. *Identified potential process gaps before they became issues, created initiatives for process improvement, and provided project management for these initiatives across internal scoring operations and external vendors. *Identified and developed additional operational metrics to measure performance, quality goals, and the cost of doing business.

New York, Ny, Us

*Joined the company as a full-time employee to continue responsibilities carried over from role as a consultant*Created new streamlined processes for managing and handling scoring exception cases *Designed a new custom tool to assist customer service with easily resolving unmatched candidate answer sheet information, exponentially increasing response time to candidate inquiries on missing scores *Successfully cross-trained new team members and customer service representatives on overall business processes as well as data-driven workflows

*Served a contract to support the systems implementation for the College Board's new SAT.*Provided support for data validation, ensuring that data files adhered to specs, testing documentation, and data deliveries to vendors in multiple phases of testing.*Created a portable database which was utilized for easier analysis of flat feed files, to decrease test data validation time, and to quickly identify gaps.*Provided data support and troubleshooting for various ad hoc requests throughout testing and into production. *Designed and implemented new processes and software to track and score exceptions candidates and increase overall scoring metrics.

*Served a contract as the lead analyst for a Product Catalog data conversion effort from legacy billing system to replacement billing system.*Analyzed legacy data tables for potential mappings; identified product functionality gaps and designed strategies to overcome the gaps.*In order to track analysis progress, owned and managed the project overview spreadsheet for reporting overall mapping metrics on a weekly basis to manager/director.*Scheduled and facilitated twice weekly mapping strategy sessions with the clients and development teams; documented minutes and mapping progress as a result of the meetings, tracked action items for all members, followed up with feedback on agreed design approaches. *Received daily status reports from development/testing team; provided feedback to the team in regards to designs, test plans, DDLs, and development gaps.

*Served a contract on the Program Management team responsible for maintaining the Nextel.com website store.*Acquired intimate familiarity with Nextel products and services as well as layout of the Nextel.com store in order to properly analyze business requirements documents and ensure that current functionality of the website could accommodate new requirements. Responsible for keeping all the requirements documents current with any new information and/or feedback from clients and development teams.*Responsible for performing internal UAT, overseeing all UAT issues from clients, and driving urgent pre/post-production issues to resolution.*Created process flows to document roles and responsibilities within the new business processes for the team; created and successfully added a new process for the implementation and planning of operational requirements.

*Served a contract with a team tasked with designing and building a network from the ground-up for the Pentagon Force Protection Agency.*Responsible for gathering requirements for projects specific to various directorates within the Agency. Maintained on-going communication between the clients and vendors of commercial software; translated technical information to the clients and interpreted requirements into technical terms for the vendors. Created project plans in MS Project for individual projects and established project milestones.*Facilitated meetings with network engineers and program manager on the team to ensure that project deadlines were being met and that project milestones are up-to-date.*Analyzed and documented business processes relevant to requirements and ensured that the processes were carried through production stages.*Assisted network engineers with building and racking of servers, fiber optic switches, and power supplies for the network.

Basking Ridge, Nj, Us

*Served in release management to incorporate new projects and product offerings in the Verizon billing software. Responsibilities included analyzing and interpreting client requirements, creating designs, implementing new coding and DDL changes, provided testing support to ensure product functionalities, quality assurance, and validation of production data.*Took on the role as product requirements manager on a team responsible for migrating accounts from former GTE systems into Verizon’s billing system. Responsibilities included hosting Joint Application Design meetings and product mapping sessions, creating requirement documents, keeping thorough communication with the clients on project status, and managing issues with multiple impacted applications.*Resolved errors on products identified during data conversion from legacy billing system to the replacement billing system.*Nominated twice for the Verizon Excellence Award (2001 & 2002).