Assigned to RSA Insurance acting as Platform Engineering Lead and Agile Coach, starting integration of live support into Platform Engineering teams, having rapidly transformed Engineering from waterfall ways of working into agile ways for the largest and most complex legacy mainframe systems, through execution of a structured 30-60-90 day plan, covering behavioural change, tools & processes, and delivery into production in a hybrid Scrum/Kanban model tailored to suit the teams.Previously, pre-sales support to enhance client relationships through understanding and communicating the Technology and Change elements of bids for website reimagining, agile transformation and migration to Cloud in Insurance, Petrochemical and Logistics lines of business.Before that, assigned to Lloyds Banking Group, Debit Cards and Payments Lab, Everyday Banking Platform to end February 2024 as Compliance Project Manager, changing hats as appropriate to take the lead as Architect and Engineer when necessary, to ensure delivery of major compliance initiatives such as Cloud Token Framework, while also guiding and coaching the team to become a fully-empowered, self-governing agile team, with the outcome that the team is thoroughly prepared for the next stage in LBG evolution to a truly agile model.

• Delivering digital platforms, connectivity and processes, through application of Agile approaches to clients' project methodologies via Project & Programme Management expertise• Enable business performance improvement, primarily with innovative team-building training. o Article: http://integralleadershipreview.com/10951-tribal-lesson-new-route-effective-teamwork/ • Provide new cryptocurrencies via Solidity contracts in the global Ethereum blockchain environment o Sample at 0xd557d29c6e45649142b7ef6e4a4f2d0c8b0ec4b0 viewed via https://etherscan.io/ • Enable mobilisation of Ethereum blockchain application projects, including applying DevOps methods in this “write-once” environment o See: Application Development for Ethereum – Getting Started (at http://www.mikemcewan.co.uk/about/ )

• Drive development and marketing of products to limit coronavirus spread by using contactless technology to detect, track and trace, along with the unique multi-layered P4 solution to limit spread of the virus https://vimeo.com/445523742• Engage with manufacturers of the components of P4, and Facilities Management companies to ensure efficient supply chains from manufacturers to customer sites• Drive development of the CRM for P4, based on Salesforce in a cloud environment

Instigator of an alternative foundation for business training, focussed on events that reset the definition of team-building to a new paradigm - same day delivery of lasting results.

Delivered the enhancement of security of systems as part of Enterprise Programmes in Group CIO, covering 52 of the key systems in LBG (core accounting, CRM, Finance, Payments, Lending, digital, branch & back office channels), after securing key API connections to the customer system, OCIS via use of the SOA ESB

Deliver all infrastructure required to achieve compliance with the regulatory FATCA requirements while delivering strategic platforms enabling a Service Oriented Architecture, then within the IT Resilience Programme, drive several projects into successful delivery.

Bring back on track and fully mobilise the infrastructure stream of the FATCA Programme.

Assignments to Lloyds Banking Group as agreed in the areas of project and programme management

Voluntary role to lead the Scotland Veterans (over 40 age group) fencers in all weapons. Successfully bid to host the Commonwealth Veterans Fencing Championships (CVFC) in Scotland in 2014 and delivered the Scotland Veterans 2014 Programme, culminating in CVFC in November 2014 being the largest and most inclusive ever run, with 237 athletes representing 15 nations.Responsible for:• setting and agreeing selection criteria for membership of the national team • selecting the weapon captains for events requiring Scottish representation• leading and motivating the team to compete at their best in these events• hosting the 4 Nations event when in Scotland (held in April 2010 & 2014), ensuring organisation of the equipment, facilities, schedule and running of matches, and evening social activity • facilitating entry of Scottish fencers in individual events, through communication with event organisers, Scottish Fencing Administrator and individual fencers, including maintaining websites• reporting to the President of Scottish Fencing on the achievements and activities of the Veterans, for inclusion in the report to the AGM• reporting to the Commonwealth Fencing Federation on CVFC

Coordinate the delivery of an event bringing together over 230 athletes worldwide to compete for Individual and Team Commonwealth Gold in their weapons, while actively working to maximise the inclusion of nations previously unrepresented at these events, leading to a small (13%) but significant increase in participation

Manage the delivery of multiple projects to a variety of merchants, providing solutions for card transactions which enable them to outsource PCI DSS compliance to Ingenico, while delivering added value to their customers.Projects successfully delivered into live operation through matrix-management of other teams include:• Replacement of existing estates in a Co-op chain to provide a PCI DSS compliant solution • Introduction of a new mobile payments capability to a major airline• Delivery of a new PCI DSS compliant solution to replace an existing estate in the rail business• Delivery of new C-TAP payment terminals into the Dutch marketplace

Areas of Expertise:Planning• Engaged Business Change and Strategy & Architecture teams with Group-wide stakeholders to create a plan merging Consumer Credit Act 2006 compliance with building a generic loans platform, then delivered the resulting £48M Change Programme, on budget and to compliance deadlines for loan books totaling ~£20BnOrganising• Re-engaged disaffected teams and redirected a Transformation Programme, through linking internal Strategy & Architecture to work with a KPMG team engaged by Group Finance, resulting in agreement on a new target architecture, effective re-use of a directly-managed £50M actual spend, avoidance of additional planned £65M spend on the old Programme, and a re-launch with a more substantial (£250-300M) IT programme to deliver the target architecturePeople development• Drove innovative approaches within business unit to address two areas raised as concerns through annual staff opinion survey, with 8-10% improvements in next survey (scores in 77-80% favorable range, while also being 8-10% more favorable in comparison to the wider Development team) including 100% satisfied response on a subset of the questionsRisk management• Personally engaged in direct negotiation with the government Department of Trade & Industry (DTI) to ensure understanding of the risks and impact (unacceptable costs, unenforceable loans) arising from proposed legislation and their compliance dates, with the outcome that DTI set realistic legislation and timescales, which included a deferment of the required implementation datesDelivery• Delivered an optimisation programme contributing 17% of total improvement in RBSG cost:income ratio in 2004 - 0.3% of the 1.8% reduction from 42.6% (in 2003) to 40.8%

Consumer Credit Act Revisions ProgrammeOffset Third Party Intermediaries DeliveryTesting Programme Manager, Offset ProgrammeMail Handling & Logistics Programme

• Plan NatWest Integration proving cycles, then (as one of four on shifts) control execution of the implementation• Deliver NatWest Integration test environments • Test & Implement RBS2GSI • Deliver International Cash Management & Multi-bank Cash Management capabilities to enable Corporate Banking to move off the proprietary IBOS system and to use industry standard SWIFT Messaging facilities (first project in RBS to deliver a Java system using Object Oriented techniques, and Agile (RAD) methodology)• Test & Implement Electronic Banking Platform on Tandem NonStop Kernel servers• Deliver Currency NAP (New Authorisation Process) to support real-time international payments via ProPay, operational improvements, Y2K compliance, take-on Tesco Personal Finance• Development and support of the Centralised Payment System (CPS) to enable domestic and international payments• Project Management of Year 2000 for Operations Development

Introduce Software Engineering processes, formalise Testing methods and establish Release Management & Control

o Development and delivery of training in Software Management, C++ coding, P2P networking, System Integration, and Computer Integrated Business to post-graduates at Napier University, Edinburgh.o Management of the revision of all systems and procedures in the Lothian Regional Council Social Work Department

Latterly, managing the transition of the Software Product Assurance function from Livingston to Plymouth, MI.Prior to this, managing various development, testing, quality assurance, customer support and field training functions covering all stages of the development lifecycle of the document processing (cheque and remittance) systems produced at Livingston.

Performance specialist and development programmer on graphics workstations and software subsystems