Mike Mclane Email & Phone Number

Recruited to the organization to lead and oversee the IT function of the business, managing support, engineering, core banking, and architecture functions. Support and guide a team of 7 professional contributors and 1 manager, in addition to managing the IT budget, driving the business strategy through the implementation of modernized, improved capabilities.• Tapped to lead the IT Steering Committee with senior and executive leadership to review strategic direction, business requirements, and the safety and soundness of the environment.• Oversees the planning of the IT BCP program and annual disaster recovery test. • Transform IT operations through a WAN redesign, reducing overall costs by $60k annually and enhancing the end-user experience, enabling the scalability of collaboration technology demands. • Directed the seamless transition of a 100% on-prem workforce to a 80% remote workforce in two weeks at the start of the pandemic. • Integrate and manage the optimization of cloud IDaaS with Azure, Microsoft Teams for collaboration, and various SaaS business tools, modernizing the business through cutting edge technology resource utilization.• Improving team efficiency by implementing process improvements like adopting Jira and Confluence, while formalizing IT Service Management. Effectively increasing first call resolutions by 30%. • Leading a team of seven individual contributors and one manager.• Led the creation of an IT architecture practice to ensure strategic alignment of technology.

Springfield, Massachusetts Area

• Served as the principal architect for End User Computing, VMware and Citrix environments, including Citrix lead for Netscaler, XenDesktop, and XenApp solutions.• Cultivated opportunities to create automated efficiencies, leading the desktop transition during the MetLife agency acquisition and rapid migration of 10k+ devices, saving the organization $1.5MM through scripted processes and documentation.• Designed self-service software delivery solutions with SCCM that furthered the objectives of the business and efficiency in IT operations.• Consulted nationwide on technology within sales agencies, conducting site visits and increasing the utilization of Skype, Office 365, and Salesforce to achieve improved workflows and standardized practices. • Managed the launch of Mac OS into the enterprise, establishing support agreements and building integration solutions to ensure proper management and support of the new systems leveraging JAMF.• Developed and implemented a subscription-based chargeback solution, resulting in cost transparency and improvement in technology service agreements.

Liaised operations and strategy between MassMutual IT teams and the Babson Capital subsidiary group, centering objectives and strategy to enhance efficiencies and further utilization of technology resources.• Identified process improvements and created sustainable solutions to drive efficient practices, including working alongside engineers to implement access changes, enabling software deployment, and improved workflows.• Created process and policy documents for technical staff and end-user consumption, standardizing operations and ensuring effective technology support for end-users.• Designed and configured technology solutions, including a critical effort to reduce calculation time for quantitative market analysis, resulting in reduced calculation time for market analysis by 50% by utilizing the CUDA-based technology solution.• Facilitated relationship management between MassMutual IT and the Babson Capital subsidiary and cross-functional collaboration amongst different business functions, yielding decreased computer build times from 8 hours to 1 hour and escalation calls resolved in less than 1 minute, compared to the previous average of 20 minutes.

Transitioned into the organization from a contractor role to a full-time employee within 1-year due to exemplary performance and ability to exceed expectations within the role. • Appointed as the Lead DSA during the transition to MassMutual for managed desktop services, ensuring the project was completed on-time and on-budget to prevent deviation from the strategic roadmap. Additionally, coordinated desktop hardware refresh functions.• Quickly transitioned knowledge base from a networking engineer role to a desktop support analyst, becoming the number 1 producer in software sales and fixing client technical problems, supporting the organization in a dual role of managing both functions.

Maintained complex and secure military infrastructures at Charleston AFB, SC and Incirlik AB, Turkey, during Iraqi Freedom and Enduring Freedom operations. Conducted the Routing & Switching: OSPF, Spanning Tree Protocol, Dot1q. Additionally, managed over 150 mission-critical WAN circuits worldwide and controlled the Global Information Grid Circuit for 4,000 users throughout Turkey. Achieved recognition as a best-in-class leader, achieving Senior Airman 6 months early as only 1 of 3 in each base granted this honorable distinction.

Master Of Business Administration - Mba

Bachelor Of Science (Bs), Information Technology

Concentration in Security and Networking