Mike Mino Email and Phone Number

Responsibilities include:• Invoicing Solutions• Collections & DSO Forecasting• Accounts Receivable Collections• Customer dispute resolution• Cash Application• Customer Master Data Management• Reporting and KPIs• Management and mentoring of direct and matrix teams worldwide.

Avaya, Google, Symantec• Opportunity to Cash operations

Strategic direction, educational programs, member services.

•Completed move of Global Credit & Collections operations to Kentucky Service Center.•Built dashboards to measure performance against targets and industry benchmarks.•Optimized SAP Order Credit Checking to enhance credit risk management and reduce order friction

• Managed all Americas credit risk, collections, billing and reporting.• Recovered $1m from delinquent legal accounts.

• Transformed credit risk management from transaction to relationship based world-wide.• Managed and mentored over 30 credit professionals located in Asia, Europe and Latin America.• Developed and implemented a credit scoring model enabling consistent reviews worldwide.• Consolidated APAC local Credit operations to a new Shared Service Center in Beijing.

• Staffed and managed credit organizations in Amsterdam and Ireland as an expatriate in Europe.• Negotiated annual renewals of global Credit Insurance program.• Reviewed contracts and negotiated credit terms with customers