Mike Morgan Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Guide the strategic vision to boost operational efficiency and skyrocket revenue growth for a $30M real estate company. Oversee forecasting, budgeting, and reporting while establishing key performance indicators (KPIs) to track operational effectiveness and drive continuous improvement. Develop the strategic roadmap for the customer service function, acting as Voice of Customer (VoC) and serving as a customer advocate.HIGHLIGHTS:➥ Improved the end-to-end sales process by creating an Operational Toolkit and process documents to expedite the contract to close experience. ➥ Increased sales (average price per transaction) and boosted overall commissions earned by establishing a corporate coaching system that significantly boosted sales performance and KPIs.➥ Captured a 25% increase in revenue growth by implementing a CRM, building a marketing planner and budgeting tools to track spending.

Austin, Texas

Drove operational excellence and growth through strategic planning, process improvement, and workflow optimization. Navigated complex changes in operations and purchasing, supporting regional initiatives and growing bottom-line revenue. Managed key distribution and brand relationships, ensuring seamless integration and alignment. Hired, coached, developed, and led a team of 60+ including Regional Directors, Facilities & distribution Directors, and staff.HIGHLIGHTS:➥ Drove significant improvements in financial KPIs and operational excellence across the region, enhancing overall performance and profitability for a $2B program spanning 47 stores as Executive Director at Whole Foods Market.➥ Led the successful implementation of customer and team member programs, collaborating with stakeholders across purchasing, operations, distribution, HR, and finance to achieve cohesive regional strategies (Whole Foods Market).➥ Adapted and launched global programs and initiatives from Amazon across 47 stores, enhancing performance.➥ Eliminated $1M in shrink with direct oversight of KPIs, sales, shrink, and margin performance, consistently achieving objectives and driving strategic improvements.

Austin, Texas Area

Oversaw a $1.1B category management program, enhancing performance across brand partnerships, pricing strategies, margin optimization, and distribution channels. Led the rollout of new products and assortment strategies, enhancing speed-to-shelf innovations and achieving significant improvements in sales and shrink performance. Championed efforts to revitalize fractured supplier relationships, resulting in stronger partnerships. Leveraged data to optimize category strategies, refine product offerings, and drive strategic growth. Oversaw a team of 6 Global Category managers.HIGHLIGHTS:➥ Pioneered a test with Amazon on speed category management, rigorously evaluating the company’s capability to execute category strategies more swiftly and efficiently with reduced resources.➥ Enhanced global customer affinity programming, driving significant improvements in customer engagement and data-driven insights by implementing Dunnhumby.➥ Improved customer satisfaction and optimized pricing, assortment, and category performance by integrating Nielsen data into the reporting suite.➥ Recognized as a Global All-Star in 2018 for exceptional performance and contributions across global operations.

Midwest Region

Directed programming, purchasing, pricing, and distribution across the Midwest Region and Eastern Canada. Developed operations procedures that reduced program shrinkage and improved transparency into regional metrics-based objectives. Strengthened relationships with stores, suppliers, and stakeholders at regional and global levels. Hired and led a cross-functional teams across operations, category, and purchasing. Established a category refresh process for all new teams.HIGHLIGHTS:➥ Served as a development thought leader, creating an award-winning training program and system of accountability for all Midwest Team Members and facilitating Conscious Leadership development series for Team Leaders.➥ Grew bottom-line revenue, exceeding financial goals during the most substantial competitive price investment.➥Eliminated $250K in inventory costs by creating Pay-On-Scan and Scan Based trading processes.➥ Achieved the fastest improvement in Days on hand and SKU reduction in company history, cutting inventory by 16% over 2 years while sustaining strong comparable (comp) growth and a robust product lineup.➥ Enhanced the customer experience by designing a “store within a store” concept with the flagship store using new merchandising techniques and best practices.➥ Designed and launched 13 new stores, overseeing assortment planning, planogram development, logistics, coordination, and staff hiring and development. ➥ Earned Top Program Award in 2012, Global All-Star Award in 2013, and Special Regional Award in 2016.

Midwest Region

Championed strategic planning, receiving All-Star Recognition for enhancing financial KPIs and establishing clear, consistent merchandising standards.HIGHLIGHTS:➥ Improved inventory management and efficiency by creating detailed inventory turn reports. ➥ Coordinated multipole new store openings, remodels, and resets, ensuring seamless project delivery. ➥ Mentored and groomed staff into influential leaders during a period of rapid growth, fostering strong leadership pipeline and supporting career development.

Ba, Business Administration

Business Adminstration