Michael M. Email & Phone Number

Newport, Kentucky

Malvern, Pa

• Plans, directs and coordinates activities of site to ensure my team and client's needs are met or exceeded by performing duties to be completed personally or through delegation• Functions as a key interface between the staff, as well as subcontractors, and the client overseeing various exterior maintenance operations including snow removal and landscaping projects.• Builds lasting rapport with managers and district managers as well as maintains my team and oversees their schedules and reporting.• Manages client relations, oversee facility vendor scheduling and compliance. • Manages landscape installation projects which often includes irrigation, landscape lighting, masonry and asphalt upgrades within the project scopes.

Cumberland, Rhode Island

• Primarily responsible for managing all activities related to operations and delivery of the S&R Exterior Services business on all outdoor needs (including but not limited to landscaping & snow management) by performing the following duties personally or through subordinate employees.• Developed and maintained business plans for seasonal landscaping & snow management operations.• Responsible for the strategy & budget and all expense requirements to support revenue projections, including; personnel, materials and any resource necessary to fulfill contractual requirements & exceed client expectations.• Achieved quality assurance by contributing information & analysis to strategic plans & reviews; implementing production, productivity, quality and customer service standards; identifying and resolving problems, determining system improvements implementing change.• Oversaw personnel needs including identifying, selecting, coaching and training of employees and evaluating employee performance. Provides input into termination, compensation, and promotions.• Developed & implemented standardized operating procedures for landscaping & snow removal operations.• Evaluated, enhanced and reinforced the efficient use of software, technology, and tools to ensure all costs are being tracked and allocated properly.

New England

• Managed several states including Massachusetts, Maine, Vermont, New Hampshire, Rhode Island, Connecticut, and New York for landscaping, snow removal, and exterior maintenance. • Responsible for ensuring alignment with client overall objectives and performance measurements.• Identified critical services that were required, and potential consequences should these services not be carried out in accordance with the Business Plan. • The Business Plan included a contingency plan for each of the critical services in the event they could not be carried out. • Managed the service levels across the portfolio, working closely with my team to develop specific performance metrics that were based on business strategy and operational requirements. • Managed planning, decision-making, facilitating and process improvement and took responsibility for subordinates' activities. • Provided access to staff for development, coaching, and feedback. • Provided regular performance feedback along with annual goals. • Developed subordinates' skills and encouraged growth. • Solicited and applied customer feedback (internal and external).

Chelmsford, Ma

• Supervised, controlled, directed, administered and coordinated all janitorial operations following the Cleaning Industries Management Standards• Developed and maintained effective client relations ensuring customers’ expectations were met• Researched, reviewed, recommended and trained/retrained employees with the latest methods to efficiently and innovatively provide janitorial services• Conducted research to identify prospects for employees (in conjunction with Human Resources) and clients.• Managed contracts, budgets, staffing, and consumables inventory• Budgeting responsibilities included analyzing data to make recommendations to maximize revenue and minimize expense• Assisted in the development of new business with processes and procedures• Developed and managed janitorial employee scheduling for respective contractual services

Greater Boston Area

Project Manager / Consultant - Logan Airport & Manchester AirportManaging of the day to day Operations of the airplanes and airport. • Quality Control• Managing custodial and maintenance operations on aircraft & airport.• Employee Management• Establish and maintain open lines of communication with customers.• Ensure proper usage of supplies and equipment through the training and development of supervisors and employees.• Monitor work.• Be able to operate and teach subordinates how to safely operate and maintain all types of machinery and equipment.• Train employees how to safely use chemicals and agents.• Adhere to company guidelines for employee discipline and termination procedures.• Provide safe working environment for the employees.• Respond to emergency situations in a timely and efficient manner.• Resolve and follow-up on all complaints/issues.• Conduct building inspections.• Perform various administrative duties.• Handle other assignments as directed by Corporate.• Schedule and monitor periodic work.

• Managed commercial/retail accounts throughout New England area.• Oversaw custodial operations and vendor management• Established and maintained open lines of communication with customers.• Ensured proper usage of supplies and equipment through the training and development of supervisors and employees.• Taught subordinates how to safely operate and maintain all types of machinery and equipment.• Trained employees on how to safely use chemicals and agents.• Adhered to company guidelines for employee discipline and termination procedures.• Provided safe working environment for the employees.• Responded to emergency situations in a timely and efficient manner.

• Developed operational improvement plans and implements process changes within assigned buildings. • Managed 250+ Retail / Commercial Accounts through-out New England area from Maine to Connecticut. • Managed maintenance, janitorial, landscaping, and snow removal• Oversaw inspections, quality control measures, and the inventory control of equipment and supplies for the assigned buildings. Identified and corrected problems. • Investigated thoroughly all work-related accidents and reports on accidents involving personnel, vehicles, public liability, and property damage.• 2008 Employee of the year.• Quality Control• Oversee custodial, landscaping, snow removal and maintenance operations.• Vendor Management• Establish and maintain open lines of communication with customer.• Ensure proper usage of supplies and equipment through the training and development of supervisors and employees.• Monitor work.• Be able to operate and teach subordinates how to safely operate and maintain all types of machinery and equipment.• Train employees how to safely use chemicals and agents.• Adhere to company guidelines for employee discipline and termination procedures.• Provide safe working environment for the employees.• Respond to emergency situations in a timely and efficient manner.• Resolve and follow-up on all complaints/issues.• Conduct building inspections.• Perform various administrative duties.• Handle other assignments as directed by Management.• Schedule and monitor periodic work.

Miami/Fort Lauderdale Area

The Hollywood Casino in Tunica, Mississippi and The Peabody Hotel in Memphis, Tennessee.• Quality Control• Oversee custodial operations.• Establish and maintain open lines of communication with customer.• Ensure proper usage of supplies and equipment through the training and development of supervisors and employees.• Monitor daily work hours.• Be able to operate and teach subordinates how to safely operate and maintain all types of cleaning machinery and equipment.• Train employees how to safely use chemicals and agents.• Adhere to company guidelines for employee discipline and termination procedures.• Provide safe working environment for the employees.• Respond to emergency situations in a timely and efficient manner.• Resolve and follow-up on all complaints/issues.• Conduct building inspections.• Perform various administrative duties.• Handle other assignments as directed by site Manager.• Schedule and monitor periodic work.

Assisted licensed electricians in Commercial buildings; working very frequently on my own with little to no supervision.

Cambridge, Ma

1999 Reward and Recognition for Dedication and CommitmentJanitorial | Stripping | Waxing | Buffing | Shampooing | Training. Letter of Reference – upon request