Customer Interaction ♦ Through direct interaction with the customer and on-site technical support, improved quality score and relations resulting in award of a contract previously lost due to poor performance ♦ Provided pre-sales and product introduction engineering support, resulting in successful deployment of products representing over 30% of the revenue for the company ♦ Received quarterly Award for Excellence and an All-Star Award for customer satisfactionTechnical Skills ♦ Over a 5 month period providing extensive on-site debug and issue analysis, identified manufacturing and design issues that reduced the reported effect rate from 10 issues per week to approximately 1 per week ♦ Key contributor in the deployment of the first ATM network in the country; helped develop requirements for the ATM switches, tested and debugged issues with the equipment prior to delivery, and provided direct integration support in the lab and in the field ♦ Proficient with equipment and networks using a wide range of networking and telecommunications protocols including DS3/DS1, SONET, ATM, Frame Relay, and TCP/IP ♦ Broad experience at all levels of design including chip, board, system and network levelLeadership and Initiative ♦ Within 1 week of being hired, resolved a lines-down issue for a customer, preventing the need for a recall ♦ Excel in start-up or multi-tasking environments; involved in 2 start-ups and in expansion/creation of 2 new design centers; helped build one company from 4 people to over 200, providing engineering, facilities, and IT support during the growth ♦ Created and managed teams of up to 15 engineers for 3 different groups ♦ Represented a company on national standards committees for ATM and Frame Relay, including the introduction and adoption of a key standard for the companySpecialties: Engineering customer interface, telecommunications and networking
Listed skills include Testing, Telecommunications, Tcp/Ip, Integration, and 11 others.