As the Executive Vice President of Operations and General Manager for Duarte Academy, I bring over 25 years of experience in strategic leadership, operational management, and team development. My career is marked by a strong focus on aligning goals and objectives, enhancing customer experiences, analyzing data and driving financial and operational excellence, all while upholding Duarte's core BLIS values: Belong, Lead, Innovate, and Serve. Of those values, I am most passionate about serving; customers, teams, colleagues, and great ideas!Everyday, I get to support an enthusiastic team, ready to teach our valued clients how to communicate confidently through presentations and storytelling to inspire action. My previous roles include General Manager of SEA LIFE Aquarium in Carlsbad, and Director of VIP Experiences, Retail, and Operations at LEGOLAND California Resort. These roles have equipped me with a broad skill set in business management, strategic planning, and program development. I strive to consistently achieve top-tier outcomes, including the creation of a highly profitable VIP program at LEGOLAND, which generated millions in revenue and significantly expanded team capabilities. I am passionate about community engagement and professional development. I have served as the champion for Merlin's Magic Wand charity for LEGOLAND California Resort and hold certifications in facilitation and coaching. My leadership philosophy focuses on employee satisfaction, accountability, and continuous improvement, aligning every initiative with Duarte's long-term goals and values of transforming the way millions of people communicate!Are you interested in using story principles to enhance the way you or your teams craft, design, and deliver messages that move people to action? I'd love to connect!