Mike Perry Email and Phone Number
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Mike Perry personal email
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Trusted and respected technical leader with deep experience in cloud technologies including global, fault tolerant telecommunications platforms, network architecture & engineering in private, public and hybrid clouds and building teams from the ground up to exceed performance expectations. I incorporate my career experience, my leadership skills, and my business education (MBA) to lead teams tasked with building/maintaining networks, applications, infrastructure and predictable process. I set high standards for performance and challenge others to stretch. I hold myself and others accountable for results. Those working with me know the value they bring to the organization and constantly strive to deliver.Specialties: SaaS Cloud-Based Operations & Support, Omni-Channel Cloud Contact Center Technologies, International Expansion, Global Telecom & Data Networking, Global Data Centers & IT Operations, Public Cloud Deployments, Strategic Business Initiatives, Global Team Leadership, Operational Excellence, Contract/Vendor Negotiations, Strategic Planning, VoIP/SIP Engineering, Technology Product Management, Training, Team Building, Process Re-engineering, Motivation, Mentoring.
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Gm & Vp Of Global Voice SolutionsNice Nov 2018 - PresentSalt Lake City Metropolitan Area -
Gm & Vp Of Global Voice SolutionsNice Incontact Nov 2018 - May 2023• Hired to grow a multi-million-dollar voice/contact center call routing division for NICE• Tasked with creation and execution of a single, global voice routing and connectivity strategy that expands company reach and delivers multi-national & multi-platform accessibility• Focused on holistic stewardship of previously disparate groups to work together to accomplish team and company objectives
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Vp Telecommunications & NetworkingFive9 Sep 2013 - Oct 2018San Francisco Bay Area• Hired to bring my experience in building a world-class telephony infrastructure to Five9• Responsible for rebuilding the telephony platform to a carrier-grade, high availability platform with global reach• Expanded operations from US only into Europe, LATAM & Asia Pac with redundant data centers, telephony platforms and network infrastructures• Cut cost of goods, saving $ millions per year via a well thought out and executed strategy• Streamlined IP Networking teams and processes to gain efficiencies and increased collaboration• Coach a world-wide team of Cloud Operations Telecom, Networking, Provisioning and Capacity Management staff -
Vp International OperationsIncontact Feb 2011 - Sep 2013Taking inContact into global markets including Europe and Asia Pac. Handled all aspects of technical expansion, legal/regulatory certifications, business entity creation, assisted with partner vetting, technical training and onboarding. Traveled extensively into new markets to assist Sales, Marketing, Legal and Operations execute and establish footprint in region.
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Sr. Director Product ManagementIncontact Apr 2010 - Feb 2011
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Vp Network Planning & Telecom ProductsIncontact Mar 2004 - Apr 2010Mike Perry joined inContact in March of 2004, and brings to the company over 17 years of experience in communications leadership, technical operations, voice and data planning and implementation, global account support and technical product development. Mike is responsible for network development, capacity planning, circuit implementation, network and systems engineering, technical support and sales engineering. While at inContact he introduced IP-based products including VoIP, SIP Trunking, and MPLS transport for IP telephony. Previous to inContact, Mike held various technical operations, sales and customer support positions with both McLeodUSA (now PAETEC), and privately-held Access Long Distance. Mike earned a Bachelor of Science in Business Management from Brigham Young University and a Masters of Business Administration from Utah State University
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Sr. Manager Global Account ManagementMcleodusa Sep 2002 - Mar 2004Lead a group of Sr. level account managers who maintained McLeodUSA's largest customers. -
Sr. Manager Of Order ManagementMcleod Usa Aug 1999 - Sep 2002Built a team of local and long distance services provisioners / implementation specialists from the ground up and ultimately supported all 14 states in Qwest's region.
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Director Of ProvisioningAccess Long Distance Jun 1998 - Aug 1999Lead a team of Provisioning specialists for 1+ and Toll Free long distance services. Access was purchased by McLeodUSA in 1999.
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Manager Technical OperationsAccess Long Distance Jun 1997 - Jun 1998Lead the group of LD switch and field technicians company wide.
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Account ExecutiveAccess Long Distance Jun 1995 - Jun 1997Outside Sales Executive for Western Region selling business long distance services to enterprise customers.
Mike Perry Skills
Mike Perry Education Details
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Business Management -
Business Management
Frequently Asked Questions about Mike Perry
What company does Mike Perry work for?
Mike Perry works for Nice
What is Mike Perry's role at the current company?
Mike Perry's current role is GM & VP of Global Voice Solutions at NICE.
What is Mike Perry's email address?
Mike Perry's email address is mi****@****ucn.net
What is Mike Perry's direct phone number?
Mike Perry's direct phone number is +180132*****
What schools did Mike Perry attend?
Mike Perry attended Utah State University, Brigham Young University.
What are some of Mike Perry's interests?
Mike Perry has interest in Civil Rights And Social Action, Education, Environment, Science And Technology, Human Rights.
What skills is Mike Perry known for?
Mike Perry has skills like Cloud Computing, Saas, Enterprise Software, Call Center, Call Centers, Telecommunications, Product Management, Scrum, Voip, Management, Cross Functional Team Leadership, Leadership.
Who are Mike Perry's colleagues?
Mike Perry's colleagues are Mirian Quiroga, Greg Ohlson, Angelica Menezes, Rahul Maheshwari, Abhi Kumar, Noa Ayalon Yacoby, Shripad S Sambhus.
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Mike Perry
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Mike Perry
Kansas City, Mo
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