Mike Moran Email & Phone Number

Gangnam-Gu, Seoul, Korea

Greater New York City Area

• Responsible for day to day technical support needs for C-Level executives withinNews Corp, Dow Jones, The Wall Street Journal, New York Post, Storyful, andNews America Marketing• Managed mobile telecommunications budget and spend for News Corp, as wellas the appropriate vendor relationships in this area• Responsible for the testing and deployment of new technology solutions forexecutive-level users

Greater New York City Area

• Managed eleven direct reports which supported over 1100 users across fourbusinesses in the NYC metro area• Managed multiple projects relating to end-user technology, including wholedepartment hardware refresh, and the decommissioning of 2.4 GHz wirelessfrequency within NYC offices• Performed monthly review and analysis of company mobile spending, andimplemented new standards of mobile device usage that generated over $10K inannual savings• Managed vendor and… Show more • Managed eleven direct reports which supported over 1100 users across fourbusinesses in the NYC metro area• Managed multiple projects relating to end-user technology, including wholedepartment hardware refresh, and the decommissioning of 2.4 GHz wirelessfrequency within NYC offices• Performed monthly review and analysis of company mobile spending, andimplemented new standards of mobile device usage that generated over $10K inannual savings• Managed vendor and partner relationships in key areas such as mobiletelecommunications, print services, and mobile device management• Personally oversaw multiple executive events and projects, including quarterlyBoard of Directors meetings, Earnings Report calls, and executive offsite events• Developed new support queue management processes to improve response timeand user satisfaction, reducing an internal metric failure rate from 41% to 4% Show less

Greater New York City Area

• Developed the Dow Jones TechBar, a walk-up tech support area, specializing inmobile products and services, including smartphones, tablets, and mobilehotspots with a focus on customer service• Created training materials and programs for new employees across alldepartments and business units• Engaged third party companies for regular in-house events, providing users with aunique opportunity to engage with new technology from companies such aslittleBits, Samsung, and… Show more • Developed the Dow Jones TechBar, a walk-up tech support area, specializing inmobile products and services, including smartphones, tablets, and mobilehotspots with a focus on customer service• Created training materials and programs for new employees across alldepartments and business units• Engaged third party companies for regular in-house events, providing users with aunique opportunity to engage with new technology from companies such aslittleBits, Samsung, and Lenovo Show less

• Assisted in hosting the United Federation of Teachers Spring 2013 Conference “Apple Technology in the Classroom” seminar• Developed training and presentation materials for the Fifth Avenue Genius Bar staff of over 125 employees in customer service initiatives• Assisted in running retail hiring events, interviewing potential employees through group discussion and activity • Providing technical service and support, including repairs and troubleshooting• Providing, on average… Show more • Assisted in hosting the United Federation of Teachers Spring 2013 Conference “Apple Technology in the Classroom” seminar• Developed training and presentation materials for the Fifth Avenue Genius Bar staff of over 125 employees in customer service initiatives• Assisted in running retail hiring events, interviewing potential employees through group discussion and activity • Providing technical service and support, including repairs and troubleshooting• Providing, on average, 25-30 technical support sessions per dayInstructed customers in workshops and one-on-one classes on a variety of topics, including photo and video editing and website creation Show less

• Researched artists and events for upcoming shows and specials• Brainstormed content ideas in weekly network meetings• Catalogued network tape collection for storage and access in company library • Assisted all office personnel with general office tasks throughout

• Prepared newsroom office for daily morning meetings• Assisted in logging and dubbing tapes, both individual tapes and composition reels• Assisted all office personnel by going on production runs to production departments and offices throughout the city• Served as interim executive assistant which included duties including scheduling meetings, answering incoming calls to the News Department and calls to Executives within in the News Department

• Created advertiser and affiliate database of all existing ad and affiliate records and by contacting new advertisers and affiliates• Acquired and organized advertiser information and created new advertiser contacts• Answered calls and assisted talent within the studio