Michael Pluff Email & Phone Number

Lochmere, Cary, NC

Specializing in residential selling, buying, leasing.

Raleigh, NC

• Managed technical portion of software implementations, including managing milestones, tracking deliverables, scheduling calls, working remotely with clients on their servers and workstations, interfacing with.
• Maintained a strong customer focus and take ownership of client issues.
• Conducted analysis of project success rate over a five-year period.
• Liaised between project management, development, technical support, clients, and director level management.
• Planned and executed a new electronic sign-off process, using DocuSign, for new software implementation projects.
• Worked the help desk with processing tickets and creating support solutions in service/help desk system.

Raleigh Area, NC

• Managed internal projects from initiation through closing, working with team members, stakeholders, management, and customers.
• Worked on technology and manufacturing projects ranging from a quality control & waste reduction system to deploying an order fulfillment system and optimizing processes flows.
• Supply chain management; working with vendors on bid processing, quote negotiating, and volume discounts.
• Began transition of a 110-year-old family owned business from a purely functional management style to a modern project management style utilizing methodologies from PMI.

Lillington, NC

• Worked on IT and manufacturing projects, business & systems analysis, workflow analysis, and management reporting.
• Managed project coordination and implemented technology standards company-wide, reducing redundancy and saving more than $20,000 annually on maintenance costs based on year end budget results.
• Collaborated with senior management and technology teams on project development and definition of enterprise systems and architecture.
• Coordinated implementation of new manufacturing tracking projects, including a Flex production control (waste reduction) system and database job management systems- using Filemaker Pro.
• Development of support systems, including trend analysis and management reporting.
• Revamped our supply chain by negotiating purchase discounts up to 12% company-wide and reduced delivery costs up to 83%.

Raleigh, NC

• Sales position selling concessions to in-seat guests on the suites/club level at Carolina Hurricanes hockey games.
• Customer service to all fans and co-workers to give them a memorable experience.
• Part of team that earned #1 ranking in customer satisfaction in the entire NHL!!

Lillington, NC

• Primary help desk support technician for a 100+ user facility in an enterprise environment, supporting Macs and PCs, servers, and mobile devices.
• Created proactive procedures for problem preventions and resolutions, interfaced with software developers, analyzed issues, and designed solutions.
• Primary help desk support technician for a 35 user networked prepress department, supporting both Macs and PCs.
• Started up a fledgling electronic prepress area and lead it into a fully modernized computer-to-plate department on an enterprise network. We experienced a 700% increase in capacity over just six years.
• Began creation of internal training guides.

Master Of Science Management, Project Management

Bachelor Of Science, Public Relations, Marketing

Bachelor Of Science - Bs, Public Relations, Advertising, And Applied Communication