Mike Ramler Email & Phone Number

Eden Prairie , Mn, Us

Scottsdale, Az, Us

I was responsible for managing client relationships through implementation and on-going service delivery of in-home and facility based care management services. I created strategic plans and initiated client relationship growth to maximize revenue opportunities with existing clients. • Independently managed portfolio with combined annual revenue exceeding $14 million. • Leveraged data to create compelling message to shift annual strategic plan. Resulted in incremental $750k mid-year revenue increase and $3 million annual boost for health plan.• Initiated product upsets resulting in increased revenue in excess of $500k. • Launched Pharmacogenomics (PGX) pilot to expand health plan services and ROI. Created project roadmap with clinical and operational partners and testing laboratory.

St. Louis, Mo, Us

Business development leader with successful track record in sales, marketing and client management. Recognized for creating strategies while building relationships with leaders, teams and clients. Expert at creating growth and strategies through consultative listening and innovative process improvements leading to revenue growth, client retention and operational cost savings.Responsible for developing the Anthem client relationship and strategic plans for PBM services for 3 million Commercial (ASO & FI) members. Collaborated to implement 10-year, $5 billion PBM contract. Partnered with internal departments for implementation, maintenance, communication and delivery of client performance. Led annual and multi-year client renewal efforts for National and Local accounts.Customer expansion---initiated annual strategic plans, delivered long-term strategies to secure client renewals and implement program upsells. Increased Home Delivery penetration from 9% to 20% year over year, increasing home delivery prescription margin and member adherence. Created Performance Guarantee (PG) processes for Anthem. Developed roadmap to quantify 100 unique PGs. Led internal effort with each functional leader and subject matter expert to establish criteria to track, report and meet each PG. Minimized payout to less than 10% of allocation. Developed Federal and State compliance reporting to ensure standards were met. Trained and directed internal Compliance team to roll out to Anthem and provide ongoing reports.Created best practices for Anthem PBM Prior Authorization (PA) process. Met with Anthem to determine which PA’s should be processed by ESI or Anthem. Established custom PA process and created custom reports. Resulted in decreased PA processing time and PA Queue by 50%.Collaborated with cross-functional teams to create and automate client reports. Resulted in increased efficiency: reports provided 10 times faster, resulting in significant time savings.

St. Louis, Mo, Us

Led Commercial book of business consisting of 20 National and Local clients with 500k lives. Provided consultative solutioning, with innovative strategies to secure renewals, review trends and upsell products, resulting in 98% client retention and renewal YOY. Sold Exclusive Specialty to 20k life group, delivered hundreds of annual specialty prescriptions. Oversaw Vaccine program sale to 15k life group. Collaborated to provide clinical pharmacy benefit management strategy, formulary oversight and plan administration to ensure satisfaction, profitability and renewal. Consultative solutioning led to renewal and Home Delivery upsell for Dr Pepper, resulting in a 20k life multi-year renewal and 4k annual home delivery prescriptions, delivering continuous incremental margin. Utilized consultative listening during implementation of CitiGroup. Coordinated benefit setup, initiated benefit fair staffing (attended 30+), led implementation meetings. Received “Kudos” award from CitiGroup Human Resource Vice President for cohesive implementation.Developed long-term account strategy while meeting immediate client needs. Participated in Finalist presentations and implementation meetings with numerous clients--including: CitiGroup, Dr Pepper, Baker Hughes, State Street Bank & Trust, Viacom and CenteryTel. Innovative strategies with Dr Pepper solidified trusted advisor relationship, leading to referrals, new business bids, finalist participation and securing new client J.C. Penney, a 45k life group.

St. Louis, Mo, Us

Lead day-to-day operational needs, including questions related to benefit design. Collaborated with Pharmacists to ensure satisfaction, profitability and renewal. Proficient with client implementations, reporting, upsets, expansions and contract analysis. Delivered presentations to client leaders and members to answer questions, present product updates and introduce multi-faceted solutions.

St. Louis, Mo, Us

Created departmental training materials, budget and client reports. Developed training modules for Account Management certification program. Conducted Enterprise Resource Planning (ERP) training for Account Management and Pharmacists.

Minneapolis, Minnesota, Us

Sold time-based and performance-based award programs to Fortune 1000 National Accounts. Sold multi-year Service Award program to Quebecor, 40k life group utilizing consultative solutioning. Secured 3-year contract for points-based program, generating > $2 million annually.Provided consultation for time-based and performance-based incentive programs. Developed and maintained business plan as National Account Executive. Primary responsibility included client relationship for Service Award programs and points-based recognition programs. Sold new business to Fortune 500 clients. Developed marketing materials for entire sales force. Attended executive Human Resource conference, leading to immediate sales in excess of $1 million annually. Collaborated with Direct Sales Representatives to deliver presentations, solidify relationships and provide solutions.

Minneapolis, Minnesota, Us

Received the “Legend Award” for delivering long-lasting improvements. Built infrastructure for Service Award websites for members to select custom logo awards. Replicated custom content while decreasing costs, increasing sales and speed to market 10x faster. Launched Oracle Command Centers in production and distribution center for Y2K contingency planning. Provided strategic planning and product training to lead service recovery efforts for Bayer. Leveraged resources, capabilities and relationships to secure 30k life Service Award renewal. Provided consultation for time-based and performance-based incentive programs.

Master Of Business Administration - Mba, Marketing

Bachelor Of Science - Bs, Business Administration And Management, General