Mike Read Email and Phone Number

Working with a specialist team of Conversational AI Consultants to define, build and deploy SaaS tooling that enables our customers to deliver exceptional Conversational AI solutions. Tools that analyze every single conversation, draw on qualitative data and provide insights that zero in on the areas that really matter. Giving our customers the confidence to deliver continuous improvement and drive up ROI.

Independent IT Consultant helping organisations deliver to their Digital Transformation objectives with a specific focus on Cloud Migrations. Typically, in the role of Delivery Manager or Senior Project Manager I take projects from initial discovery through detailed planning, technical delivery and handover to BAU teams.• Feb 2023 – Current, Utilities Sector: Delivery Manager owning a portfolio of Transformation projects within Gas & Elec Industry Operations. Meeting a critical objective to complete all projects in time to meet regulatory and business imperatives, successfully delivered all projects in required timescales including multiple migrations to Third Party SAAS solutions, complex data migrations and transfer to BAU process.• Sept 2019 – Feb 2203, Telecoms Sector: Senior Project Manager revitalised Cloud Migration project (on premise to Azure) for a large Enterprise with 500+ applications across multiple regions supporting the goal of modernisation, enhanced security, flexibility and resilience. Successfully deployed pilot project for initial Market (50+ applications), defined artefacts, processes, project tracking and reporting approach. Rebuilt stakeholder confidence in migration project and handed over to scaled up migration team. Continued to support the Enterprise, managing HCI deployments across 18 Markets• Mar 2018 – July 2019, UK Retail Sector: Delivery Manager designed and executed Continuous Maintenance aspects of a Group wide Application Lifecycle Management Solution for a £11Billion annual revenues company, enabling the business to modernise and maintain 100+ application estate minimising future upgrade costs. Managed multiple Maintenance Upgrade projects through new process, implemented Automated Testing, cutting future test life cycles by 80% and developed Continuous Integration solution. Improved Data Analytics and Visualisation processes highlighting the application estate’s health and identifying priority areas

Promoted to lead strategic client facing and internal solutions development projects including:• Scottish Power: Senior Project Manager on delivery of £1M+ Real Time Customer Experience (CX) Solution. Converted Customer Journey Maps (across Web, Mobile, Social, Call Centre and Email channels) into comprehensive Backlog to confirm scope and enable project to proceed and deliver measurable ROI early in the project by deploying the initial Customer Journey in under 4 months. Resolved bugs typical of initial release software, successfully completed the project on time and within budget• Agile PS Methodology for Customer Experience Solution: Leveraged work done at Scottish Power to develop a new delivery approach for future Customer Experience projects. Mapped the non-linear nature of real Customer Experience Journeys into the solution, ensured focus on delivering business value• AWS Migration: Turned around stalled project to migrate the Email Manager Product to the cloud (AWS), re-defined project focus and milestones, set up project controls, reporting, tracking and stakeholder communication, enabled management to re-focus resources based on accurate and comprehensive project information• Email Campaign Manager Solutions: Managed delivery of Campaign Manager projects for The Book People, Royal Mail and American Hotels Register

Re-engaged by SDL to manage the Amsterdam-based EMEA Web and Campaigns Professional Services teams, improve operational performance and develop new services, supporting a customer base of 100+ with annual service revenues in region of 5M• Improved Customer Satisfaction by re-focusing Campaign team away from process/data centric project methodology to Customer/Business Objective based approach• Significantly reduced project effort by streamlining and standardising the Tridion Project Methodology by introducing flexible, agile approach and developing packaged services reducing typical implementation effort by over 50%• Extended PS methodology to solve challenges of scoping complex multi-channel Customer Experience projects enabling team to take on larger more complex CX projects and support SDL’s strategic direction

Brought in by Mobile Tech Start-up to define technology strategy for new web technologies e.g. RESTful services, Node.JS, Backbone.JS, led development team to deliver a rich mobile web application that consumed content and delivered an enhanced touch-screen user experience

Retained following acquisition of Alterian by SDL to lead full SDLC for a 30+ team of senior software engineers distributed across UK and India• Developed two products consisting of diverse technologies including .NET and Java based backend, multiple API’s, web applications and a complex C# thick client

Retained following acquisition of Mediasurface by Alterian as Head of Product Management to manage integration of Product and Development processes

Sep 2000 – Jan 2005, Mediasurface, Senior Project Manager, Professional ServicesApr 1999 – Sep 2000, Computer Associates, Project Manager, Professional ServicesJan 1996 – Apr 1999, Motorola, Project Manager, Corporate Computer Services.