What is the single most important factor in determining operational success? Execution — directing people and resources where they are needed, when they are needed.I am a decisive, results-oriented executive and team builder with operational experience in fast-paced, deadline-driven environments. A flexible tactical / strategic thinker with proven communication, customer service, and leadership talents. Recognized as an expert mediator with exceptional problem resolution capabilities. I demonstrate excellent analytical skills for interpreting complex data.To ensure a company’s growth and success, building high-performing teams that can handle adversity and change is a must. I have accomplished this by creating efficient processes and procedures that minimize bottlenecks and optimize performance and developing and mentoring staff to create resilience in team members. Highlighted Achievements:✔ Mentored managers and supervisors by meeting with them during weekly one-on-one sessions to assist with personal goal setting, management skills, and career development✔Developed a data reconciliation team from ground up, devising workflows, procedures, and data standards, created a rating system to monitor / assess work quality, and optimize performance✔Enhanced efficiency and quality at all levels significantly by creating key performance indicators (KPIs), standard operating procedures (SOPs), implementing software to reduce time-consuming manual processes (equated to 5 person savings)✔Effectively managed $600M+ in annual billing, acting as liaison for accounts receivable, accounts payable, and credit issues✔Worked as Product Owner (on a temporary assignment-3 year project) with TRAC's custom computer system. As the link between the business and IT, I had the responsibility to have a vision of the future product and convey this vision to the scrum development team, so TRAC's product meets our business needs and provides maximum value to our customersMy core competencies includes:Staff Leadership & DevelopmentPolicy & Procedures DevelopmentBusiness Process ImprovementHuman Resource Management Customer Relations ManagementFinance & Budget ManagementInventory ManagementUnionized Workforce Supervision Strategy, Planning & ForecastingCross-functional Team LeadershipI am available to discuss new opportunities in the NJ/NYC metropolitan area, please contact me directly at mregan1967@gmail.comTECHNICAL SKILLS:Microsoft Office (Word, Excel, Access, PowerPoint, and Visio), Microsoft Project, Oracle ERP, Salesforce, and Automation Anywhere