• Resolve any client tickets assigned by the dispatcher• Design, deploy, and troubleshoot Microsoft Azure for multiple clients• Administer Office 365 for multiple clients• Administer Cisco Meraki networks for multiple clients• Remote and on-site support for all IT services for multiple sites and clients• Team lead and project lead for IT projects across multiple platforms

• Troubleshoot, diagnose, and repair wired and wireless network devices for connectivity and performance issues• Manage and troubleshoot firewalls• Manage and configure VPN network• Manage and configure Cisco network equipment• Create and publish Standard Operating Procedures for Cisco and Motorola devices• Support system integration testing, component integration testing, and user acceptance testing• Facilitate the implementation and maintenance of assigned infrastructure systems through deployment and operation• Develop and validate system design prototypes• Collaborates with architects and software engineers to ensure functional specifications are converted to designs• Align policies and procedures with business objectives• Configuration of wireless networks, to include secure and guest networks, at Lowe’s remote sites

• System administration tasks on Unix and Linux servers and Cisco network equipment• Perform change requests on Unix and Linux servers and Cisco network equipment• Incident management on Unix and Linux servers, Distribution systems, Lowes.com and network equipment• System monitoring of Unix and Linux servers, applications on servers, and network equipment• Create and update Standard Operating Procedures for Unix and Linux servers, applications, Lowes.com and network equipment

• End user support of distribution center employees• End user support for Windows XP, Windows 7, Microsoft Office 2007 and 2010• Create Standard Operating Procedures for network based issues and level two troubleshooting• Train new representatives in policies, procedures, and network and hardware troubleshooting

Remote setup of Cisco switches for new equipment. Monitor Cisco network.

I am currently a GSP student at Devry University

Scan records for electronic transmission. Drive to pick up records. Prepare records for scanning.

Worked in the A-Town call center for 5 years