Michael Ries Email & Phone Number

The combination of my exceptional business and technical acumen underpins my ability to lead strategic planning and execution in fast-paced environments. By partnering with C-level executives and other senior leaders, I can effectively align the technology roadmap with overall organizational goals and growth targets. In addition, I excel at steering transformation and modernization initiatives to replace outdated technologies with current best-in-class solutions. This further supports future-state needs by providing the scalability and flexibility necessary to continue evolving.As a leader in the managed services space, I built and directed high-performing teams providing centralized problem management, incident management, continual service improvement to global clients. By creating a 24x7 delivery model, I enabled ongoing, timely support to meet user needs and minimize downtime at our customers’ businesses. I also focused on continuously improving our overall ability to support our clients through implementation of ITSM best practices and ServiceNow to standardize and streamline day-to-day operations.If your organization is looking for an accomplished leader to oversee your operations, I would be happy to discuss the value I can bring to your team. I also welcome connections from other technology and managed services professionals. Thank you for visiting my profile.

Listed skills include Servers, Network Administration, Virtualization, Cloud Computing, and 28 others.

• 

  The Maryland Institute College Of Art

  Bachelor Of Arts - Ba