Michael O'Connell Email and Phone Number

The Costco Service Deli department prepares and provides fresh, ready made meals. As the Service Deli Manager I am responsible to run a business within a business and ensure the success and profitability of the department.- Managed a multi-SKU department with high sales, averaging over $10 million annually.- Developed and implemented daily production plans to optimize efficiency and meet operational goals.- Conducted daily inspections of inventory control to ensure accurate stock… Show more The Costco Service Deli department prepares and provides fresh, ready made meals. As the Service Deli Manager I am responsible to run a business within a business and ensure the success and profitability of the department.- Managed a multi-SKU department with high sales, averaging over $10 million annually.- Developed and implemented daily production plans to optimize efficiency and meet operational goals.- Conducted daily inspections of inventory control to ensure accurate stock levels and minimize waste.- Performed multiple daily inspections of the department to uphold high standards of cleanliness and organization.- Ensured adherence to food safety protocols through frequent inspections and staff training.- Maintained stringent quality control measures to ensure product excellence and customer satisfaction.- Executed proper merchandising strategies to maximize sales and enhance product visibility, and drive sales for top-performing items.- Generated comprehensive daily and weekly financial reports to monitor and analyze performance metrics.- Managed weekly ordering processes to maintain adequate stock levels and prevent shortages.- Developed and maintained budgets for weekly and periodic financial planning.- Implemented creative solutions to achieve key financial metrics and improve profitability.- Conducted daily reviews of all logs and reports to ensure accuracy and compliance with company policies. Show less

The Costco Service Deli department prepares and provides fresh, ready made meals. As the Service Deli Manager I am responsible to run a business within a business and ensure the success and profitability of the department.- Managed a multi-SKU department with high sales, averaging over $10 million annually.- Developed and implemented daily production plans to optimize efficiency and meet operational goals.- Conducted daily inspections of inventory control to ensure accurate stock… Show more The Costco Service Deli department prepares and provides fresh, ready made meals. As the Service Deli Manager I am responsible to run a business within a business and ensure the success and profitability of the department.- Managed a multi-SKU department with high sales, averaging over $10 million annually.- Developed and implemented daily production plans to optimize efficiency and meet operational goals.- Conducted daily inspections of inventory control to ensure accurate stock levels and minimize waste.- Performed multiple daily inspections of the department to uphold high standards of cleanliness and organization.- Ensured adherence to food safety protocols through frequent inspections and staff training.- Maintained stringent quality control measures to ensure product excellence and customer satisfaction.- Executed proper merchandising strategies to maximize sales and enhance product visibility, and drive sales for top-performing items.- Generated comprehensive daily and weekly financial reports to monitor and analyze performance metrics.- Managed weekly ordering processes to maintain adequate stock levels and prevent shortages.- Developed and maintained budgets for weekly and periodic financial planning.- Implemented creative solutions to achieve key financial metrics and improve profitability.- Conducted daily reviews of all logs and reports to ensure accuracy and compliance with company policies. Show less

As a Department Supervisor in a dynamic warehouse retail setting, I successfully supervised a team of over 100 employees. My key responsibilities included:- Overseeing department operations in the absence of the manager.- Scheduling and workforce planning for the department.- Running targeted marketing campaigns within the department.- Coaching and developing employees to enhance performance.- Writing and delivering performance reviews.- Managing and maintaining… Show more As a Department Supervisor in a dynamic warehouse retail setting, I successfully supervised a team of over 100 employees. My key responsibilities included:- Overseeing department operations in the absence of the manager.- Scheduling and workforce planning for the department.- Running targeted marketing campaigns within the department.- Coaching and developing employees to enhance performance.- Writing and delivering performance reviews.- Managing and maintaining department equipment and assets.- Providing exceptional customer service and handling escalated customer concerns.- Creating and implementing productivity tracking to increase performance and make coaching more - effective for other managers and supervisors.- Handling all technical issues related to operations, including installation of new equipment, weekly inspection and repairs of POS assets, and wiring network cables.- Routinely monitoring and reporting on warehouse KPIs. Show less

As a Department Supervisor in a dynamic warehouse retail setting, I successfully supervised a team of over 100 employees. My key responsibilities included:- Overseeing department operations in the absence of the manager.- Scheduling and workforce planning for the department.- Running targeted marketing campaigns within the department.- Coaching and developing employees to enhance performance.- Writing and delivering performance reviews.- Managing and maintaining… Show more As a Department Supervisor in a dynamic warehouse retail setting, I successfully supervised a team of over 100 employees. My key responsibilities included:- Overseeing department operations in the absence of the manager.- Scheduling and workforce planning for the department.- Running targeted marketing campaigns within the department.- Coaching and developing employees to enhance performance.- Writing and delivering performance reviews.- Managing and maintaining department equipment and assets.- Providing exceptional customer service and handling escalated customer concerns.- Creating and implementing productivity tracking to increase performance and make coaching more - effective for other managers and supervisors.- Handling all technical issues related to operations, including installation of new equipment, weekly inspection and repairs of POS assets, and wiring network cables.- Routinely monitoring and reporting on warehouse KPIs.Key Accomplishments:- Spearheaded the complete overhaul, installation, and testing of new POS equipment.- Played an integral role in implementing critical Covid-19 upgrades, ensuring a safe and efficient store environment.My proactive approach and strong leadership skills contributed significantly to the department's success and operational efficiency. Show less

- Acquire new in-store membership sign-ups with maintaining a 71.82% new executive sign-up rate and a 31.5% new credit card sign-up rate- Continuing marketing efforts on the front end to acquire new credit card applicants and membership upgrades.- Assist with general customer inquiries, build lasting relationships, and consult with customer shopping and credit needs to determine if they have the optimal membership level.- Inform and educate customers about all Costco benefits and… Show more - Acquire new in-store membership sign-ups with maintaining a 71.82% new executive sign-up rate and a 31.5% new credit card sign-up rate- Continuing marketing efforts on the front end to acquire new credit card applicants and membership upgrades.- Assist with general customer inquiries, build lasting relationships, and consult with customer shopping and credit needs to determine if they have the optimal membership level.- Inform and educate customers about all Costco benefits and rewards- Assist members with any and all inquiries they have regarding Costco, their membership, account management, etc. giving the highest level of service Show less

- 3 month position helping promote the change from AMEX to Mastercard.- Consult with current customers to determine their credit needs and build lasting relationships to encourage referrals.- Proactively approach customers in store, rather than waiting for them to approach us, and drive growth in new acquisitions - Strong interpersonal and relationship building skills are put to the test through thousands of interactions each day- Maintained an average of 25 new applicants each… Show more - 3 month position helping promote the change from AMEX to Mastercard.- Consult with current customers to determine their credit needs and build lasting relationships to encourage referrals.- Proactively approach customers in store, rather than waiting for them to approach us, and drive growth in new acquisitions - Strong interpersonal and relationship building skills are put to the test through thousands of interactions each day- Maintained an average of 25 new applicants each day.- Surpassed personal targets daily and worked with my team to surpass the overall daily targets for the store.- Provide significant input and recommendations to help make the marketing efforts better and more effective. Show less

- Facility maintenance - Manage current and new clients- Implemented a marketing strategy to increase sales and brand awareness- Developed a plan to increase business that would see an increase facility size

- Implemented a marketing strategy that increased sales dramatically, over 300% increase in the first month- Developed a marketing communications plan for future growth- Increased brand awareness- Implemented an asset usage tracking plan to reduce and allocate maintenance and repair expenses- Initiated a safety plan and protocols to reduce and prevent workplace injuries

- Developed and launched the companies first in-house marketing department to focus on growing the company.- Responsibilities included establising a marketing department from the ground up. Budgeting, planning, developing, and executing marketing strategies.- This included, but was not limited to: planning and executing of regular promotions, planning conferences and expos, branding, planning and executing social media strategies, and planning and preparing for future activities.-… Show more - Developed and launched the companies first in-house marketing department to focus on growing the company.- Responsibilities included establising a marketing department from the ground up. Budgeting, planning, developing, and executing marketing strategies.- This included, but was not limited to: planning and executing of regular promotions, planning conferences and expos, branding, planning and executing social media strategies, and planning and preparing for future activities.- Conducted diverse, complex and specialized marketing work to drive revenue generation, profit, and growth by maximizing sales and new client acquisition.- Increased the companies presence in the industry by establishing professional relationships with local and international media outlets. - Had the company featured in many industry news outlets across the Canada and the US. - Launched a successful marketing campaign that saw a substantial increase of high-end clients within the first 5 days. - Established a lucrative relationship with an advertising agency in Vancouver that helped both our clients and theirs. - Performed online marketing for clients that saw, on average, 150 new leads per month with a conversion rate of 18% and a cost-per-lead of $4. Show less

- Studied the real estate industry to gather an expert understanding of the client base. - Discovered new, viable marketing mediums for the company to attract more clients. - Pinpointed new markets for the company to penetrate. - Prepared a functioning IMC to help strengthen the companies marketing efforts. - Provided recommendations to the CEO to increase market share and bring in more high-end clients.

- Fast paced call center environment handling anywhere between 40 - 100 customers each day.- Worked in the technical support department assisting customers over the phone. This included, but was not limited to troubleshooting issues with current products and services, booking service calls, handling account inquiries, making changes to services, selling and up-selling products and services, taking payments over the phone, and general inquiries.- Required strong teamwork… Show more - Fast paced call center environment handling anywhere between 40 - 100 customers each day.- Worked in the technical support department assisting customers over the phone. This included, but was not limited to troubleshooting issues with current products and services, booking service calls, handling account inquiries, making changes to services, selling and up-selling products and services, taking payments over the phone, and general inquiries.- Required strong teamwork, communication, multi-tasking, customer service, relationship building, & sales skills.- Many customers contacting the support department are already in an unpleasant mood, so being able to calm them down and then turn that in to a successful sale was not only challenging, but rewarding in its own right and a highly sought after skill.- Surpassed the daily call quota of 30 customers daily while keeping each call under the time benchmark of 10 minutes- Met or regularly surpassed the monthly sales targets set out for technical support representatives.- On many occasions I was the top of my team and in the top 5 percentile for the whole department for core sales and new customer sign-ups- Took accountability for every call and ensured that, if I was not able to resolve the challenge, it was directed to the next most qualified rep that could.- After 1 year on the phone I was promoted to the E-Care department. - In this role we assisted customers via instant messaging and email. This gave customers more options when choosing the most comfortable and convenient method to contact us. - As an E-Care representative we are tasked to handle up to 3 customers simultaneously. This allowed us to handle many customers while limiting the amount of wait time, providing the best service possible. - When no customers were in queue for assistance, or if we were only assisting one customer, we would answer customer emails.- With the added customer contact points I increased my sales numbers. Show less

- First point of contact in the hotel and ambassador of the company. - Ensure the guests were assisted without any delays or issues in a friendly and professional manner - Daily tasks included checking guests in and out of the hotel, ensuring guest information was secure and private, and assisting with any inquiries. - As Night Auditor I managed the hotel operations during the evening hours. - Duties included closing out the transactions for the day from the… Show more - First point of contact in the hotel and ambassador of the company. - Ensure the guests were assisted without any delays or issues in a friendly and professional manner - Daily tasks included checking guests in and out of the hotel, ensuring guest information was secure and private, and assisting with any inquiries. - As Night Auditor I managed the hotel operations during the evening hours. - Duties included closing out the transactions for the day from the front desk as well as the restaurant, balancing the paperwork for the accounting department, locate any missing money or transactions and note the discrepancies for the accounting department, assisting guests throughout the night, managing the hotel operations throughout the evening, and maintaining a peaceful and quiet hotel for the guests. - Assisted the Front Office Supervisor and Rooms Division Manager with budgeting for the department, scheduling, and forecasting future projections. Show less

- Studied under the Rooms Division Director, Human Resources, and Food & Beverage Director for the Co-op portion - Worked with weekly and monthly forecasting within the Rooms Division. Determined projected occupancy levels for the resort and established budgets for staffing and other expenditures. - Worked with the Front Office Manager on scheduling and ensuring proper coverage for the department. - Maintained steady operations in the front office and handled any issues… Show more - Studied under the Rooms Division Director, Human Resources, and Food & Beverage Director for the Co-op portion - Worked with weekly and monthly forecasting within the Rooms Division. Determined projected occupancy levels for the resort and established budgets for staffing and other expenditures. - Worked with the Front Office Manager on scheduling and ensuring proper coverage for the department. - Maintained steady operations in the front office and handled any issues with guests or colleagues with the guidance of the Front Office Manager - With the F&B Director I got an inside look and understanding of restaurant and banquet operations in a resort. - Assisted with making inventory purchases, which included purchasing wine from a local vineyard and establishing the price point for the menu. - Sat in on and participated in several interviews. - Working along the department heads was a great a experience as I was able to get a better understanding of hotel operations. Show less