As a System Engineer at Sterling Communications, Inc., I was responsible for managing and maintaining Microsoft 365, Exchange Online, and Azure/Entra environments for over 20 customers. Additionally, I served as the subject matter expert for Sophos Endpoint Protection and Tungsten Automation Printix cloud printer management. My role also involved administering VMware vSphere, Citrix Workspace, and Veeam Backup Enterprise environments for customers.Administration of:10zig Thin Client ManagementAteraCitrix WorkspaceDeepSurface RiskAnalyzerDell OpenManageGoogle Workspace AdminKofax Printix AdministratorMicrosoft M365/Exchange OnlineMicrosoft Azure ADMicrosoft SharePointNetwork Printer Administration Sophos Partner Portal Administrator and SMESymantec EndpointVMWare VsphereVeeam Backup Enterprise Administrator and SME

During my tenure with Marcus & Millichap I was instrumental in furthering their Printix Cloud Print Management implementation, updated and managed their Carbonite and Veritas BackupExec backup system for over 80 servers, designed and implemented new automation techniques for their spam email handling that cut the time for the task down from hours to minutes, administered their Zscaler ZPA system, and acquired close to 30 industry specific certifications within Zscaler and Proofpoint.Primary Systems Administrator over:Data BackupsDuo MFA SecurityOffice Security Systems (3XLOGIX, ADT)Netwrix ReportingPrintix Cloud PrintingSOX AuditsVeritas Advanced eDiscovery and Vault.cloudZscaler ZIA and ZPASecondary Systems Administrator over:Microsoft Exchange/M365Nasuni FilersServer AdministrationProofpointSCCMVMWareAruba Wireless/ClearPassAlso Azure AD Connect and Group Policy administration and ticket escalation from Desktop Services.

In my role as a Network Administrator at Vanguard EMS, I was responsible for ITAM administration, system administration, and network infrastructure assessments. I managed equipment lifecycle, oversaw Active Directory user accounts, and led project planning and implementation to enhance system efficiency.ITAM AdministrationManagement of equipment lifecycle, including acquisition, maintenance, and upgrading of IT hardware and software, maintaining Inventory Control DatabaseManaging license compliance, including government compliance requirements Point of contact and resolution of Microsoft SAM auditsVendor relationships, warranty, and contract managementNetwork inventory scanningSystem AdministrationActive Directory user accounts, Group Policy, group and folder permissionsOperational management of 100+ user Microsoft O365 tenant Administration of Microsoft Windows and Server systemsManagement of Microsoft Hyper-V and 30+ virtual serversNetwork firewall, antivirus and endpoint security managementAdvocate for task automation using Microsoft PowerShellNetwork infrastructure assessments, maintenance and upgrade planning and implementation and ongoing managementLAN/WAN/WLAN planning, implementation, configuration and administrationProject planning, management, and implementationCreated, managed and maintained all IT documentation, process flows, and work instructions, including all requisite documentation for compliance management Acted as the ultimate escalation point (Tier 3+) for complex technical issue resolution, including on-call/off-hours work as neededPhysical security management and administrationAdministration and management of physical access control and ID badges Facilities Access Control system administration

As an IT Support Technician at Vanguard EMS, Inc., I played a crucial role in providing Tier 1-2 technical support for over 200 users. I efficiently configured and deployed workstation hardware, printers, copiers, and mobile devices, ensuring seamless operations. Additionally, I maintained PCs with the latest patches and antivirus protection, contributing to a secure IT environment.

Coordinating the Inventory Control department and personnel, scheduling workload priorities, and managing customer product inventory.

Handled the supervision for stockroom personnel, including scheduling work priorities Pulled customer manufacturing order kits, cycle-counted components, and maintained inventory within the company MRP/ERP systemSpent 7 years (2000-2007) as a certified ISO 9001:2000 and ISO 13485 auditor and performed regular audits of internal company policies and processes.Performed detailed inspection of incoming bare circuit boards to ensure they met industry specifications prior to use.Handled the administration of all non-conforming products and components