Austin Clark Email & Phone Number

Beaverton, Or, Us

Beaverton, Or, Us

Portland, Oregon, United States

Portland, Oregon, United States

Built and led a remote-only customer-facing cloud engineering team, executing tasks related to security, server-side operations, cloud management, customer provisioning, application deployment, automation, and more for four North American business units.Orchestrated and completed the migration of 200 distinct production, development, and QA environments from AWS to Azure, on-premises to Azure, and on-premises to AWS, including web servers, object storage, database and virtual networks.Achieved a reduction of $250,000 to Routeware Global’s annual cloud expenditures by optimizing cloud infrastructure while also improving the day-to-day experience of our customers. This was achieved by utilizing data gathered via automated methodologies created with deep knowledge of the product and its customers.Provided engineering teams best practices and recommendations in regards to application security, design, cloud networking, and cost management, preventing unnecessary cloud expenditures in excess of $100,000.Spearheaded automation of data gathering, configuration management, software deployment, reporting, and patching by using Python, PowerShell, and Azure Functions, saving hundreds of hours of recurring manual labor.Planned and executed the extensive RDS deployment for a resource intensive legacy desktop finance application, which empowered the organization to provide a SaaS-like experience to a daily average of 3,000 concurrent users.Additionally continued roles outlined in the IT Specialist role.

Established and managed a multinational internal IT team and a customer-facing cloud infrastructure team for four North American business units, as well as assisting operations in the United Kingdom. These teams were responsible for internal and customer-facing security, server-side operations, provisioning, application deployment, and more.Managed a moderately sized AWS environment that enabled Routeware to provide their software as a service to their customers.Managed client projects such as server migrations, as well as designing and implementing custom networking solutions for customers as required for various data integrations. Responsible for 24/7/365 on-call escalations for all customer-facing and internal-facing infrastructure issues for two business units as well as all security incidents the entirety of Routeware Global.Responsible for automating many aspects of day to day operations, mainly through PowerShell. Key areas automated included data gathering, configuration management, software deployment, patching.Identified and triaged issues with legacy interfaces for internal and external products. Developed and implemented short and long term solutions for these issues, increasing the stability of the product as well as improving customer satisfaction.Fostered the growth of new skills across the organization. Topics covered included Docker, Linux server administration, Windows Server administration, Microsoft SQL Server administration, networking, IIS, PowerShell, Bash, Azure, and AWS.Engineered an autoscaling RDS-like solution for route optimization desktop software that allowed the organization to secure several deals valued higher than $100,000 annually.Additionally continued roles outlined in the Technical Support Specialist role.

Portland, Oregon Area

Provided remote support to customers across the United States and Canada. This included assisting with hardware issues relating to in-vehicle solutions, as well as solving software issues for both in-vehicle and server-side operations. This required heavy utilization of a MDM to manage thousands of remote devices.Provisioned devices for hardware orders for new and preexisting customers. This included mobile DVRs, camera systems, RFID readers, Windows tablets, and Android tablets.Managed and patched server-side software for all clients hosted by Routeware, as well as self-hosted customers.

Onamia, Minnesota

Created and maintained a Windows 10 image meant for deployment across the enterprise. This reduced the time of system deployments for new associates while decreasing tickets associated with misconfiguration.Greatly reduced ticket times for both gaming and non gaming venues.Asset management of hardware and software, ensuring company resources were being used effectively and saving the company money.Installation, maintenance, and repair of analog, digital, and IP phones and respective connections on a CS1000 Phone System.

Bachelor Of Science - Bs, Cloud Computing

Courses cover core IT skills including cloud technologies, cybersecurity, networking, scripting and server automation along with a heavy.

Associate'S Degree, Mobile Application Development, 4.0 Gpa

Pursuing a passion for software development in a variety of technologies with a focus on mobile and web platforms as well as several.

Associate'S Degree, Computer Information Technology, 3.75 Gpa

Developed strong communication and end user support skills, as well as strong technical skills with computer hardware, Windows, Linux.