Austin Clark Email & Phone Number

Phoenix, Az, Us

•Contribute to the delivery of DoorDash's employee lifecycle from beginning to end by providing best-in-class customer support •Work closely with HRBPs, Leaves Team, Benefits Team, Payroll, and Compliance to field and resolve employee issues•Employee data maintenance such as organizational changes, terminations, I-9 processing, onboarding, compensation changes, internal transfers, etc.•HRIS management (Workday)

Phoenix, Arizona Area

•Managed a book of over 200 top regional accounts to support and grow partnership through account management and marketing efforts•Drove merchant and DoorDash revenue by employing a proactive, consultative approach to a merchant's business•Executed against a revenue growth quota by driving adoption of new products, programs, and initiativesLeverage DoorDash products and internal tools to drive positive outcomes for merchants•Enhanced client satisfaction through open communication and quick issue resolution practices•Effectively utilized and analyzed marketing tools to evaluate and revamp sales efforts

Phoenix, Arizona Area

•Provided an exceptional onboarding experience to enterprise-level merchants and corporate contacts•Delegated daily tasks and workflow to team members based on business needs, communicated regularly with department heads to mitigate any issues and provided reporting daily to internal stakeholders•Mitigated any issues that came up during the onboarding process and answered any questions from merchants regarding the platform•Utilized Salesforce, internal databases, SQL, and Google Suite to track progress made and forecast future needs

San Francisco, Ca

•Worked closely with management and vendors to successfully plan large-scale events, including trade shows, conferences, dinner parties and special events•Efficiently handled vendor and subcontractor negotiations and relations to ensure the company budget was accurately maintained•Efficiently provided management and clients with valuable input and minute details on every aspect of the event•Managed onsite facility staff of up to 30, including the catering service, audio-visual representative, housekeeping and facility engineering staff members•Oversaw logistics and operations of events including site assessments and cost estimates•Prepared a timeline for management that insured all planning aspects were accounted for while maintaining proper communication

San Francisco, Ca

•Worked closely with vendor, courier, and customer success teams to resolve customer complaints quickly and efficiently•Consistently ranked as a top performer based on key metrics and KPIs (talk time, cases solved, CSAT)•Utilized Salesforce, TalkDesk, Google Suite, and internal databases on a daily basis•Maintained up-to-date product knowledge necessary to provide creative solutions for customer and vendor issues•Resolved app issues with customers, couriers, and vendors using web-based tools

San Francisco Bay Area

•Worked with Sales Department from the handoff phase to execute a flawless event for high-profile corporate clients•Developed and maintained strong working relationships with vendors, clients, venues, and third-party rental companies•Attended and supervised events to manage onsite staff, setup and breakdown, rentals, venue personnel, and any third-parties•Completed client invoicing and billing, ensuring that all payments were made in a timely manner•Created menus based on client needs, negotiated payment with vendors, and ensured all deposits were made

Philz Coffee @ Facebook

•Responsible for effective open and close of the store, delegating tasks/breaks, inventory, and training of new team members •Developed a training plan tailored to the employee, monitored success/progression on the job, and evaluated existing employees on a regular basis•Determined optimal staffing levels for any given shift using sound judgment and superb time management •Solved customer issues in an effective, creative, and pleasant manner •Ensured accuracy across the board, and maintained integrity of the store based on company standards