Austin Clark Email & Phone Number

• Contribute to the delivery of DoorDash's employee lifecycle from beginning to end by providing best-in-class customer support
• Work closely with HRBPs, Leaves Team, Benefits Team, Payroll, and Compliance to field and resolve employee issues
• Employee data maintenance such as organizational changes, terminations, I-9 processing, onboarding, compensation changes, internal transfers, etc.
• HRIS management (Workday)

Phoenix, Arizona Area

• Managed a book of over 200 top regional accounts to support and grow partnership through account management and marketing efforts
• Drove merchant and DoorDash revenue by employing a proactive, consultative approach to a merchant's business
• Executed against a revenue growth quota by driving adoption of new products, programs, and initiativesLeverage DoorDash products and internal tools to drive positive outcomes for merchants
• Enhanced client satisfaction through open communication and quick issue resolution practices
• Effectively utilized and analyzed marketing tools to evaluate and revamp sales efforts

Phoenix, Arizona Area

• Provided an exceptional onboarding experience to enterprise-level merchants and corporate contacts
• Delegated daily tasks and workflow to team members based on business needs, communicated regularly with department heads to mitigate any issues and provided reporting daily to internal stakeholders
• Mitigated any issues that came up during the onboarding process and answered any questions from merchants regarding the platform
• Utilized Salesforce, internal databases, SQL, and Google Suite to track progress made and forecast future needs

San Francisco, CA

• Worked closely with management and vendors to successfully plan large-scale events, including trade shows, conferences, dinner parties and special events
• Efficiently handled vendor and subcontractor negotiations and relations to ensure the company budget was accurately maintained
• Efficiently provided management and clients with valuable input and minute details on every aspect of the event
• Managed onsite facility staff of up to 30, including the catering service, audio-visual representative, housekeeping and facility engineering staff members
• Oversaw logistics and operations of events including site assessments and cost estimates
• Prepared a timeline for management that insured all planning aspects were accounted for while maintaining proper communication

San Francisco, CA

• Worked closely with vendor, courier, and customer success teams to resolve customer complaints quickly and efficiently
• Consistently ranked as a top performer based on key metrics and KPIs (talk time, cases solved, CSAT)
• Utilized Salesforce, TalkDesk, Google Suite, and internal databases on a daily basis
• Maintained up-to-date product knowledge necessary to provide creative solutions for customer and vendor issues
• Resolved app issues with customers, couriers, and vendors using web-based tools

San Francisco Bay Area

• Worked with Sales Department from the handoff phase to execute a flawless event for high-profile corporate clients
• Developed and maintained strong working relationships with vendors, clients, venues, and third-party rental companies
• Attended and supervised events to manage onsite staff, setup and breakdown, rentals, venue personnel, and any third-parties
• Completed client invoicing and billing, ensuring that all payments were made in a timely manner
• Created menus based on client needs, negotiated payment with vendors, and ensured all deposits were made

Philz Coffee @ Facebook

• Responsible for effective open and close of the store, delegating tasks/breaks, inventory, and training of new team members
• Developed a training plan tailored to the employee, monitored success/progression on the job, and evaluated existing employees on a regular basis
• Determined optimal staffing levels for any given shift using sound judgment and superb time management
• Solved customer issues in an effective, creative, and pleasant manner
• Ensured accuracy across the board, and maintained integrity of the store based on company standards