Mike Roa Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Greater Chicago Area

• Provide outstanding customer service to tenants, vendors and other clients.• Coordinate events, programs and activities for tenants.• Oversee all duties of Engineering, Housekeeping and Security teams• Participate in the preparation of the annual budget of the building.• Create and manage Social Media content for media platforms.

300 South Wacker

• Plan, promote and execute all building events, programs and activities for a tenant base of over 1,700 people• Act as point of contact and coordinate logistics with event staff, vendors and management• Aid ownership in implementing marketing initiatives and creating building announcements• Manage conference center reservations and set-up for meetings and also manage a fitness center• Monitor industry trends to provide event space recommendations• Act as a cultural liaison between tenants and the city of Chicago. Coordinate travel & hotel arrangements, manage client relations, conduct research and generate expense reports and purchase orders

• Achieved strong retailer relations through the establishment and understanding of retailer business resulting in a substantial amount of participation in marketing programs• Developed, analyzed and organized information including trends, traffic and sales to attract new tenants• Worked directly on digital business concepts (newsletters, facebook account, website, etc.) which resulted in the mall placing 4th out of 54 malls within the portfolio, in digital growth from 2008 to 2009 • Directed all aspects of customer and retailer feedback for center including complaint resolution and reconciled all situations, emphasizing center’s service focus• Responsible for Westfield gift card sales operation, including overseeing reconciliation, inventory management, employee and retailer training/support and program reporting, resulting in $157,000 in gift card sales for 2009• Built strong relationships by partnering in a collaborative and supportive manner with all divisions of the organization to achieve set goals that ultimately enhanced the shopping experience • Launched key national marketing platforms with proven success and with a considerable amount of retailer involvement adding to a 7.48% increase in foot traffic

• Drove a customer service department, preserved customer and retailer relations and maintained company programs during transition of employees, marketing director and general manager resulting in a cohesive, seamless program delivery• Identified program challenges of business platforms and developed solutions which streamlined procedures with enhanced effectiveness • Implemented partnership marketing activations emanating in an average of $500,000 in revenue per year

• Tracked inventory arriving and departing the store to ensure proper execution of billings• Spearheaded visual merchandising which lead to an average 10% increase in sales month over month

• Administered efficient merchandising methods for the proper representation of products, served as brand spokesperson, and worked with shoppers to solve needs using product recommendation. These efforts increased store sales by 15% year over year• Upheld financial records of billings, inventory and sales ending in proper company compliance