Michael P Rogers Email & Phone Number

PROFESSIONAL EXPERIENCE:Responsible for and managed various multi-vendor service organizations consisting of up to 640 professionals providing maintenance and professional services across Data Center, Desktop, Point of Sale, Network, Call Center and Logistics environments in the United States.OBJECTIVE:A management position utilizing my skills and past experience to enhance performance, improve internal and external customer satisfaction as well as employee development.EXECUTIVE SUMMARY:Energetic, results-oriented management professional with 15 years of recognized excellence in operational, sales and financial management, internal and external customer satisfaction, revenue retention and revenue growth. Strong interpersonal skills with effective insight into group dynamics promoting positive interactions with all levels of personnel, management and clients.Specialties: * P&L Management and Forecasting* Revenue Retention and Growth* Continual Improvement * Implementing Cost Control/Efficiencies* Project and Program Management * Change Management* Customer Service and Satisfaction* Business Development Plans and Strategies* Account Management* Strategic Quarterly Business Reviews* Alliance and Partnership Development* Bid Engagement and Management* Vendor Management and Procurement* Employee Development* Team Building and Leadership

Listed skills include Vendor Management, Program Management, Process Improvement, Professional Services, and 20 others.