Mike Sanborn work email
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Mike Sanborn personal email
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Seasoned technician in the telecommunications and technological industry.
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Senior Account ExpertT-Mobile Dec 2018 - PresentOakland, Maine
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Account ExpertT-Mobile Aug 2015 - Dec 2018Oakland, MaineTeam of Experts
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Computer Tech Iv (Work Study)University Of Maine Augusta Sep 2014 - Nov 2014Bangor, Maine AreaDuties: Answer help desk phone calls and in-person inquiries regarding access, account management, device compatibility, and basic troubleshooting. Maintain upkeep on multiple computer labs throughout campus. Other duties as requested.
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It Support SpecialistDysarts Oct 2012 - Aug 2013Hermon, MeDuties: Troubleshooting, maintaining, and replacing PCs, printers, security cameras and DVRs, Windows operations systems, Microsoft and company specific software installations. Cabling involving CCTV coax, networking, and telephone equipment. Solution planning, vendor coordination, and other duties as requested.
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Team SupervisorNexxlinx Jun 2011 - Oct 2012Orono, MeDuties: Supervise teams ranging from 10-30 individuals for front line telephony support issues and remote software moves/adds/changes. Oversee and maintain call queue, and adjust staffing needs accordingly. Reporting, quality assurance, vendor coordination, facilitating and running team meetings. Attendance, scheduling, interviewing/hiring, enforcing HR and company policies and procedures. Other duties as necessary and as requested. -
Senior Technical Support AnalystNexxlinx Aug 2006 - Jun 2011Orono, MeMAC (Moves, Adds, Changes) Technician for Siemens Communications Inc. Performed remote software changes on Siemens Telephony Switches. Systems include: Siemens 9005 (9751) PBX, Siemens 9006 (Hicom 300) PBX, Hipath 4000 PBX, Hipath 3000 PBX, Xpressions Voicemail, Siemens PhoneMail. Vendor Coordination with onsite/field technicians, other remote software technicians (primarily for Fujitsu phone switches, and Centrex (local Telco) systems), and escalation points of contact.
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Escalation Queue (Tier 2) RepresentativeDell Inc (C/O Microdyne Outsourcing Incorporated) May 2006 - Aug 2006Orono, Maine AreaDuties: Assist sales agents with complex orders or questions. Reporting on sales figures, monitoring call queue and adjusting staffing to maintain efficient productivity. Assisted with calls when call volume indicated, supervise team in absence of team leader. -
Inbound Sales RepresentativeDell Inc (C/O Microdyne Outsourcing Incorporated) Jul 2005 - May 2006Duties: Handle incoming warranty sales calls from Dell customers. Process sales orders and returns. Promote and sell accessories and training material per Dell’s promotions.
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Small Business Outbound Sales RepresentativeDell Inc (C/O Microdyne Outsourcing Incorporated) Oct 2004 - Jul 2005Duties: First of three people selected nationally to test launch an outbound warranty sales pilot for Dell’s Small & Medium Sales Division. Make outbound sales calls to existing Dell customers. Process sales orders and returns. Promote and sell accessories and training material per Dell’s promotions.
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Inbound Sales RepresentativeDell Inc (C/O Microdyne Outsourcing Incorporated) Dec 2003 - Oct 2004Duties: Handle incoming warranty sales calls from Dell customers. Process sales orders and returns. Promote and sell accessories and training material per Dell’s promotions.
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Consumer Outbound Sales RepresentativeDell Inc (C/O Microdyne Outsourcing Incorporated) May 2003 - Dec 2003Duties: Make outbound sales calls to existing Dell Home & Home Office customers offering to upgrade and extend warranty services on newly purchased Dell products. Process sales orders and returns. Promote and sell accessories and training material per Dell’s promotions.
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Consultation Queue (Tier 2) RepresentativeMsn (C/O Microdyne Outsourcing Inc) Dec 2002 - May 2003Duties: Answer complex technical support questions from Level 1 Engineers. Take over complex calls from customers involving Windows system modifications, registry edits, and system restorations. Take supervisor calls as needed. Monitor call queue and modify staffing as necessary to maintain efficiency. Other duties as requested. -
Technical Support Representative (Tier 1)Msn (C/O Microdyne Outsourcing Inc) Sep 2000 - Dec 2002Duties: For the MSN Internet Access Contract: Answer incoming technical support calls for dial up internet customers. Troubleshoot connectivity, password, e-mail, and messenger issues. Other duties as requested.
Mike Sanborn Skills
Mike Sanborn Education Details
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University Of Maine AugustaMajor: Applied Science, Minor: Computer Information Systems -
Mass Communications -
Media Studies
Frequently Asked Questions about Mike Sanborn
What company does Mike Sanborn work for?
Mike Sanborn works for T-Mobile
What is Mike Sanborn's role at the current company?
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What is Mike Sanborn's email address?
Mike Sanborn's email address is mi****@****ail.com
What schools did Mike Sanborn attend?
Mike Sanborn attended University Of Maine Augusta, University Of Maine, University Of Southern Maine.
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Mike Sanborn has interest in Kayaking, Canoeing, Gaming, Music, Being Outdoors, Movies, Fishing.
What skills is Mike Sanborn known for?
Mike Sanborn has skills like Technical Support, Telecommunications, Customer Satisfaction, Customer Service, Troubleshooting, Call Center, Voip, Customer Experience, Salesforce.com, Team Leadership, Process Improvement, Servers.
Who are Mike Sanborn's colleagues?
Mike Sanborn's colleagues are Steven Nelson, Prince Wilson Book K, Thu Trang, Victor Reza, Clara Williams, Natosha Ross, Carla Lockwood.
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Mike Sanborn
Abington, Ma2gmgcolor.com, gmgcolor.com -
1sanbornelectric.com -
1incadencecorp.com -
1bermo.com
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