State Project Manager leading the replacement of the State Eligibility system and the technical requirements associated with HIX project. Assisted with IT assessment related to Affordable Care Act legislation. Responsible for project deliverables, schedules and financial planning. Work closely with the Federal Centers for Medicaid and the Food Nutrition Service.

Created business processes to support a health care client contact center. Documents provided back office framework related to procedures, instructions, and staffing models.• Created data and integration process flows for Tier 1 and Tier 2 contact center agents.• Managed staffing models for onshore and offshore contact centers.• Training and development of 50 agents.

Served as project manager for major corporate program related to business process outsourcing. Project deliverables led to creation of service delivery model for large health care client. Maintained project schedule and weekly status reports. Managed annual $3M budget and forecast.• Created staffing plan and workforce agreements for total program.• Initiated performance of end-to-end testing of solution before implementation resulting in 25% less defects.• Facilitated weekly… Show more Served as project manager for major corporate program related to business process outsourcing. Project deliverables led to creation of service delivery model for large health care client. Maintained project schedule and weekly status reports. Managed annual $3M budget and forecast.• Created staffing plan and workforce agreements for total program.• Initiated performance of end-to-end testing of solution before implementation resulting in 25% less defects.• Facilitated weekly program team meetings. Show less

Led a 20-member team supporting mainframe and client server high availability systems in a distribution warehousing facility. Supported 100 desktop and network devices across 3-shift operation.• Implemented RFID and advanced bar code technology to reduce pick errors by 20%.• Met Add-on Sales Quota• Achieved “Excellent” client satisfaction on 4 surveys.

Managed Information Technology department manager supporting steel manufacturer. Provided technical direction for company headquarters and satellite painting facility. Managed enterprise resource planning software development and desktop/networking support of 75 devices.• Implemented a bar code integration project reducing scrap by 15%.• Orchestrated development of web-based production inventory system.

Led matrix team of computer programmers supporting large manufacturer of airplane and helicopter engines. Provided leadership oversight of programming staff supporting financial, personnel and manufacturing operations.• Led team during migration of legacy systems to full SAP implementation.• Governed PeopleSoft HR module within UAW environment.

Held individual and leadership roles as Industrial Engineer for automotive parts supplier. Served as lead engineer for automotive battery plant. Led work studies, ergonomic analysis studies and financial/staffing analysis.• Led Kaizen workshops at multiple Delphi (GM) manufacturing plants increasing throughput on average 20%.• Utilized computer simulation technology to improve and validate new assembly lines.