Michael Sidler Email & Phone Number

Fontana, California, United States

United States

Daily responsibilities , included holding huddle meetings with my staff. This consisted of reviewing previous says results and setting goals for current day. Doing visits to clients at their location of business and visiting potential new clients. Creating and scheduling work , performing estimates and following with the the clients to ensure excellent customer service was provided.

Responsible for daily operations.Providing excellent customer service.Setting aggressive targets for employees to meet and exceed company goalsMaintaining positive customer relationships, ensuring customer loyalty in the brand and a customer first culture.Addressing customer concerns quickly and taking corrective actions when needed.Improving employee engagement, using proper coaching techniques.Reviewing business model and addressing deficiencies. Using those finding to make adjustments to improve performance

Managed two successful parts departments , including overseeing commercial departments in two stores

Rosemead, California, United States

Responsible to exceed daily sales goals and to keep a customer rating index of above 89 % This was made possible by proving excellent customer service. Strong engagement with customers and staffing to ensure successful cultivation of a customer first culture.Taking on administrative responsibilities for my future role as Service Manager.These duties included , scheduling techs based on business needs. Reviewing business operations ( p& l ) looking for and finding solutions to troubled areas. Then following up to check on progress and make any necessary adjustments.

Alhambra, California

Supervised teams of 4-6 workersResponsible for daily operations.Gained Strong foundation in customer service, team collaboration and task prioritization.Oversaw daily operations on sales floor to ensure proper customer engagementPromoted customer loyalty and grew sales by providing friendly and knowledgeable service.Exceeded weekly sales goals by 20-25%Enroll in store management program.This included reviewing business operations ( p&l ) , finding solutions to deficiencies and implementing the corrections. Then would follow up for results and make adjustments as needed.

Responsible for overseeing daily operations. This includes scheduling , staffing , operations planning and reviews , sells forecasting and ensuring the delivery of excellent customer service.Provide staff and district training programs to ensure better knowledge for the staff , increased sales and ensuring customer retention.