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As an Assistant Service Manager/MIT at Travel Centers , I assist in ensuring the facility runs smoothly. This includes making sure advisors are engaged with guests and technicians have everything they need to succeed. I also perform administrative functions. As a Service Manager at Transwest Mobile Truck Repair, I oversee the daily operations and customer service of a mobile truck repair business that serves clients across the state. I have 20+ years of experience in the automotive industry, from parts to service, and I hold ASE Service Consultant C1 and P2 Parts Specialist certifications, as well as a 609 certification and a vehicle verifier license from DMV.My mission is to provide excellent customer service, maintain positive customer relationships, and ensure customer loyalty in the brand. I also enjoy coaching and training my staff, setting aggressive targets, and improving the performance and efficiency of the business. I am passionate about sharing my knowledge and skills with others, and I am looking for opportunities to advance my career as a sales or technical product trainer in the automotive field.
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Department ManagerFmi Equipment Aug 2024 - PresentFontana, California, United States -
Management StaffTravelcenters Of America Mar 2024 - Aug 2024 -
Service ManagerTranswest Mobile Truck Repair Oct 2023 - Mar 2024United StatesDaily responsibilities , included holding huddle meetings with my staff. This consisted of reviewing previous says results and setting goals for current day. Doing visits to clients at their location of business and visiting potential new clients. Creating and scheduling work , performing estimates and following with the the clients to ensure excellent customer service was provided.
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Service ManagerPep Boys Jan 2004 - Dec 2023Responsible for daily operations.Providing excellent customer service.Setting aggressive targets for employees to meet and exceed company goalsMaintaining positive customer relationships, ensuring customer loyalty in the brand and a customer first culture.Addressing customer concerns quickly and taking corrective actions when needed.Improving employee engagement, using proper coaching techniques.Reviewing business model and addressing deficiencies. Using those finding to make adjustments to improve performance
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Parts ManagerPep Boys Jan 2001 - Jan 2004Managed two successful parts departments , including overseeing commercial departments in two stores
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Service Manager TraineeMontgomery Wards Jul 1999 - Jan 2001Rosemead, California, United StatesResponsible to exceed daily sales goals and to keep a customer rating index of above 89 % This was made possible by proving excellent customer service. Strong engagement with customers and staffing to ensure successful cultivation of a customer first culture.Taking on administrative responsibilities for my future role as Service Manager.These duties included , scheduling techs based on business needs. Reviewing business operations ( p& l ) looking for and finding solutions to troubled areas. Then following up to check on progress and make any necessary adjustments.
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Assistant ManagerKragen Automotive Nov 1998 - Jul 1999Alhambra, CaliforniaSupervised teams of 4-6 workersResponsible for daily operations.Gained Strong foundation in customer service, team collaboration and task prioritization.Oversaw daily operations on sales floor to ensure proper customer engagementPromoted customer loyalty and grew sales by providing friendly and knowledgeable service.Exceeded weekly sales goals by 20-25%Enroll in store management program.This included reviewing business operations ( p&l ) , finding solutions to deficiencies and implementing the corrections. Then would follow up for results and make adjustments as needed.
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Store ManagerChief Auto Parts Sep 1994 - Nov 1998Responsible for overseeing daily operations. This includes scheduling , staffing , operations planning and reviews , sells forecasting and ensuring the delivery of excellent customer service.Provide staff and district training programs to ensure better knowledge for the staff , increased sales and ensuring customer retention.
Michael Sidler Skills
Frequently Asked Questions about Michael Sidler
What company does Michael Sidler work for?
Michael Sidler works for Fmi Equipment
What is Michael Sidler's role at the current company?
Michael Sidler's current role is Service Department at FMI Equipment.
What is Michael Sidler's email address?
Michael Sidler's email address is mi****@****hoo.com
What is Michael Sidler's direct phone number?
Michael Sidler's direct phone number is +162652*****
What skills is Michael Sidler known for?
Michael Sidler has skills like Parts, Training.
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3aol.com, cenlar.com, roberthalf.com -
Michael Sidler
Executive Leadership | Business Solutions And Experience Design StrategistPeoria, Az3michaelsidler.com, gmail.com, drawbackwards.com2 +148047XXXXX
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2honeybeerobotics.com, dmcinfo.com -
Michael Sidler
Technical Support Specialist / Bench Repair Supervisor At Est AnalyticalOlde West Chester, Oh2hotmail.com, estanalytical.com2 +151364XXXXX
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