Senior Manager Of Managed Services
Dec 2021 - May 2024
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Mike Stenberg Email & Phone Number
Information Technology Leader | Professional Services | Customer Support | Process Improvement | Healthcare IT
1 work email found
@value-added-services.com
1 phone found area 763
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Role
Information Technology Leader | Professional Services | Customer Support | Process Improvement | Healthcare IT
Location
Austin, Texas Metropolitan Area, United States
Who is Mike Stenberg? Overview
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Quick answer
Mike Stenberg is listed as Information Technology Leader | Professional Services | Customer Support | Process Improvement | Healthcare IT based in Austin, Texas Metropolitan Area, United States. AeroLeads shows a work email signal at value-added-services.com, phone signal with area code 763, and a matched LinkedIn profile for Mike Stenberg.
Mike Stenberg previously worked as Senior Manager of Managed Services at Imprivata and Director Of Support at Unitedhealth Group. Mike Stenberg holds Bachelor Of Arts - Ba, Economics from Grinnell College.
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{first_initial}{last}@value-added-services.com
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Profile bio
About Mike Stenberg
I am an experienced and dedicated IT leader with a passion for improving the customer experience at every opportunity. With over 10 years of experience leading customer facing implementation and support teams, I have expertise in every facet of the customer lifecycle including:• Creating new service offerings• Developing statements of work and associated pricing• Answering RFPs & negotiating contract terms• Ensuring a smooth transfer of knowledge between departments• Exceeding customer expectations during implementations• Upgrading mission critical systems• Managing escalations• Creating processes that ensure exceptional ongoing support experiences after go-liveDuring my career, I have had the opportunity to build new teams and scale for exponential growth, as well as navigate businesses in decline. I bring a level-headed, analytical approach to my work and gain trust, respect and loyalty from those that I lead.
Listed skills include Social Media, Creative Direction, Web Design, Photoshop, and 11 others.
7 roles
Mike Stenberg work experience
A career timeline built from the work history available for this profile.
Director Of Support
- Defined processes that scaled a Tier 2 Support organization to support the launch of the Individual Health Record (IHR), an enterprise-wide offering used by multiple partners within UnitedHealth Group. Accountable for.
- Partnered with UHC’s Tier 1 Support team to build knowledge and processes to support the launch of IHR to over 41 million UHC members.
- Analyzed end-user inquiry trends and identified most frequent concerns. Prioritized tooling enhancements and facilitated tool rollout to Tier 1 and Tier 2 Support, allowing teams to collectively field and address over.
- Led project to review and prioritize all backlogged issues reported by IHR users. Partnered with Product Management to ensure accurate understanding of issues, including client needs and expectations.
- Developed an intake method to funnel and prioritize all client problem reports, data requests, and general questions through Support. Eliminated multiple points of entry into Product Management, QA and Development.
- Charged with forming a new team tasked with supporting R&D data sets housed in BigQuery, Google’s cloud-based data warehouse. Hired and onboarded both onshore and offshore Support Analysts.
Nov 2018 - Dec 2021
Director Of Platform Support
- McKesson Technology Solutions is now Change Healthcare.Created a new Support organization focused on proactively detecting and heading off potential issues before they impacted customers. Responsibile for all customer.
- Identified skills and competencies required to support a new Azure-based data platform; selected qualified candidates and built a new team from the ground up. Defined responsibilities of the Managers on the team to.
- Orchestrated development of the data platform support plan including: hours of operation, SLAs / OLAs, intake processes, on-call rotation, issue tracking via Salesforce, root cause analysis, escalation paths, and.
- Simplified project tracking by implementing a Jira Kanban board allowing the department to manage backlog, priorities, assignees, dependencies and due dates.
- Led the consolidation of proactive customer communications within a centralized team, leading to a consistent approach across platforms.
- Partnered with the Network Operations, Service Reliability Engineering and Development teams to define roles, responsibilities and engagement processes between groups.
May 2016 - Jul 2018
Professional Services Manager
- Managed multiple billable Professional Services teams that implemented and upgraded enterprise-wide scheduling, surgery management, and healthcare analytics solutions. Held full management responsibilities including.
- Direct ownership of pricing, scope, methodology, staffing, budgeting and forecasting.
- Analyzed gaps in contracts and identified opportunity to improve the customer experience when preparing for upgrades. Presented a business case and obtained approval to staff a position dedicated to helping customers.
- Implemented a scheduling model that maintained the team’s billable utilization targets and accelerated revenue recognition while allowing flexibility to slot key customers quickly. Established recurring meetings with.
- Selected to form a new team responsible for installing several on-premise healthcare analytics software products. Eliminated the dependency on the Support organization to address critical issues and escalations during.
- Streamlined implementation and sales processes by advocating for and ultimately leading a Six Sigma project to minimize variability and complexity in hardware sizing. Once implemented, the average implementation times.
Jul 2004 - May 2016
Team Lead
- Served as the liaison between the Technical Services team and other internal stakeholders.
- Provided input on new feature development, documentation and training requirements.
- Functioned as a subject matter expert on technical implementation issues. Consistently assigned to the team’s most challenging projects.
- Trained new team members by developing documentation, sample scripts and a sandbox environment used to assess employee knowledge.
- Created and documented a new data conversion routine that automated error reporting, leading to a reduction in implementation timelines.
Nov 2001 - Jul 2004
Technical Implementation Engineer
- Primary technical customer contact during the implementation of healthcare IT software.
- Implemented products that automated the scheduling process, surgery management, anesthesia care, and enterprise master patient indexes.
- Ensured all customer concerns were addressed prior to transitioning the client to McKesson’s Support organization.
- Developed custom reports and worked with customers to ensure those reports met their needs. Wrote stored procedures when necessary due to complex data relationships.
- Installed and configured HL7 interface software. Used database audit histories and log files to diagnose and resolve issues.
- Trained client System Administrators, covering topics such as script writing, database maintenance procedures, and database backups.
Jun 1998 - Nov 2001
Product Support Analyst
- Provided technical support for healthcare scheduling products.
- Documented customer concerns in CRM system.
- Researched issues and attempted to replicate them in house.
- Submitted defect or enhancement requests once issue was fully documented.
- Delivered software fixes and worked with customers to ensure their issues were addressed.
Mar 1997 - Jun 1998
1 education record
Mike Stenberg education
FAQ
Frequently asked questions about Mike Stenberg
Quick answers generated from the profile data available on this page.
What is Mike Stenberg's role at their current company?
Mike Stenberg is listed as Information Technology Leader | Professional Services | Customer Support | Process Improvement | Healthcare IT.
What is Mike Stenberg's email address?
AeroLeads has found 1 work email signal at @value-added-services.com for Mike Stenberg.
What is Mike Stenberg's phone number?
AeroLeads has found 1 phone signal(s) with area code 763 for Mike Stenberg.
Where is Mike Stenberg based?
Mike Stenberg is based in Austin, Texas Metropolitan Area, United States.
What companies has Mike Stenberg worked for?
Mike Stenberg has worked for Imprivata, Unitedhealth Group, Change Healthcare, and Mckesson.
How can I contact Mike Stenberg?
You can use AeroLeads to view verified contact signals for Mike Stenberg, including work email, phone, and LinkedIn data when available.
What schools did Mike Stenberg attend?
Mike Stenberg holds Bachelor Of Arts - Ba, Economics from Grinnell College.
What skills is Mike Stenberg known for?
Mike Stenberg is listed with skills including Social Media, Creative Direction, Web Design, Photoshop, Photography, Social Networking, Advertising, and Adobe Creative Suite.
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