Mike Suan Email & Phone Number

United States

Remote

Remote

Remote

Torrance, Ca

Managed and drove sales for 75+ institutional and corporate accounts• Increased sales from $56,000 to $800,000, including books, technology products and digital content• Achieved the #1 sales ranking in the Los Angeles / Ventura County market, 11 out of 12 years• Twice recognized on the company-wide intranet (600+ stores) for “Above and Beyond” customer serviceDeveloped strong, value-based customer relationships with organizations of all sizes, from small local businesses to large enterprise clients, such as the Los Angeles Public Library, Toyota Motor Corporation, and local school districts• In partnership with store staff, provided daily customer service including order placement, pickup / delivery, assisting in-store shoppers (institutional and corporate customers), with high-volume phone and email interactions (~50 per day)• Anticipated client needs and proactively researched title availability and pricing. Extensively researched title recommendations for customers’ professional development and classroom curriculum• Accommodated client preferences, such as expedited shipping, consolidated shipping and palletized shipments. Developed and leveraged relationships with vendors and home office management to expedite deliveries, locally and nationallyWorked cross-functionally in order to:• Serve as primary liaison between 70 branch libraries, local area Barnes & Noble stores and home office management• Implement pilot projects for client adoption of e-books, apps and tablets. Managed digital content on customers’ cloud-based accounts• Plan and execute store events, including fundraisers, author events and technology fairs and demonstrationsAdditional Experience • In partnership with national teams, assisted with the development of new training materials and facilitated 3-day regional training for new business development managers• Served as a key field adviser during the development of a company-wide order fulfillment system for 600+ stores

Bachelor Of Arts - Ba, History

Education record