Mike Taylor Email & Phone Number

Southport, Lancashire

North West, United Kingdom

Responsible for the sales performance of 29 Fiat dealerships ensuring they are focused on monthly targets, profitability and SSI customer satisfaction. My area is the largest volume performer in the UK with a mix of group and private dealerships. Prior to this current area, I was responsible for All FGA UK brands within the North West and Southern Scotland covering Fiat, Alfa Romeo, Jeep and Chrysler with 18 dealerships.Duties include:• Forecasting monthly sales volumes in line with company targets, delivering action plans to bring underperforming sites back up to the accepted levels.• Account management of two groups within my area.• Monitor and evaluate customer satisfaction levels and provide action plans to improve CSI month on month.• Measure stock levels, age of stock, advice on mix to maximise sales and profit.• Training and coaching new Dealer Principals, Sales Managers and Sales Administrators.Achievements:• Continued successful working relations with my dealers and within Head Office.• Respected by retailers and colleagues for a consistent, successful approach and delivery.• Zone Manager of the Year in 2008.

North West, United Kingdom

• Responsible for the performance of the dealership after sales departments. • This included parts and accessory sales, warranty and paintwork authorization, customer relations and customer satisfaction. • I also account managed a large group of dealers to improve their performance and CSI scores.

National

• NRES were the leading waste management company for motor trade waste. • Responsible for developing new and increasing existing sales for the company. Dealt with manufacturers and dealers at all levels. • Continually exceeded sales targets set by the company.

North West

• Transferred from commercial vehicle background to passenger cars. • Responsible for service, parts and valeting functions.• Employed to improve all aspects of the after sales business including increasing volume and margin. • Responsible for writing and negotiating Repair and Maintenance contracts and budgeting.• Fully responsible for the 24 hour Service Department including mechanical, electrical, tachograph and paint shop.

Carlisle, St. Helens, Castleford, Flitwick

• Joined Robson’s as a Workshop supervisor and worked up to the role of Regional Fleet Engineer and Fleet Engineering Co-ordinator. • Responsible for maintenance functions looking after some 500 tractor units and trailers for both in-house and commercial customers. Reported directly to Operations Director.