Mike Thorn Email & Phone Number

Detroit, Michigan, United States

Team Leader of Servicing. We help clients stay in their homes by finding ways to help them get caught up on their mortgage. Our goal is to Love. Protect. Amaze.

Detroit, Michigan, United States

Detroit, Michigan, United States

Greater Detroit Area

Support Center Directors maintain State Licensing Requirements, implement Early Foundations Curriculum, build Family and Employee Engagement.Integrated 16 Rainbow Child Care Centers to KinderCare Education Centers. Reduced Parent Complaints by 20% year over year.

Metro Detroit

Maintain brand, Health Department, and Food Safety standards, along with developing processes with restaurant teams to deliver excellent customer engagement.Selected to help with the training of multiple new Area CoachesAssisted with the opening of multiple new restaurants; Including set-up and training of new staffMember of “Career Showcase” Team.

Responsible for delivering brand expectations regarding customer experience and key metric results through Store Manager direct reports.Facilitation of conflict resolution interviews, and HR Inquiries. Helped reduce shrink at a store by over $7000

Drive business by hiring and training a high caliber staff. Build relationships with like-minded businesses increasing visibility of both partners. Facilitate workshops. Lead district in the absence of District Manager.Promoted 3 Assistant Managers to Store Manager

Responsible for the overall success of my business, including, customer loyalty, labor statistics, TNR achievement, EBITA and Net Margin. Added $7000 plus to the bottom-line year versus the previous year in a difficult industry environment.Engage customer base by creating events for our customers, including video game tournament and our annual “Superhero.